PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation. Combines the personal touch of a neighborhood pharmacy with the resources of a national network. Comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. Committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.
Collections Lead
Location
United States
Posted
38 days ago
Salary
$20 / year
Seniority
Lead
No structured requirement data.
Job Description
Collections Lead
PharMerica
Role Description Our Collection Leads are responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977. This is a remote position. Applicants can live anywhere within the continental USA. Schedule: Monday - Friday, 9:30am - 6:00pm. Must be able to work effectively in Mountain Time Zone. This is not negotiable. - Responsible for collection efforts of facility level accounts for services rendered by PharMerica and the reconciliation of any balance variances which may include partial payments, double payments and/or credits. - Works with facilities, receiving in/out bound telephone calls and/or emails, providing customer service through explaining their bill and following-up on past due accounts using approved collection techniques. - Identifies at-risk accounts and brings them to the attention of the management team and account managers. - Document collection efforts with clear and concise notes. - Works with internal and external customers, including facility owners and CEOs, to resolve assigned portfolio of accounts by collecting the balance due or by taking other action necessary to resolve account balances and relieve AR in a timely manner. - Productivity records will also be maintained. - Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication. - Works with Facility Collection Director/Manager/Supervisor and other members of the management team in researching pharmacy accounts requiring special attention, as indicated on Collection reports. - Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence. - Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed. - Performs other tasks as assigned. - Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Qualifications - High School graduate, GED or equivalent experience. - One year billing and/or collections experience. - Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience preferred. - Data entry, Strong proficiency with MS Excel, Word, Webex, MS Teams, and basic computer knowledge. - Medical billing and coding experience desired. - Strong written and verbal Communication, Problem Solving, Analytical Skills, Detail Orientation, can work individually and within a Team. Requirements - Minimum of one year of billing and/or collections experience, with third party billing or collections/billing experience in the healthcare industry preferred. Benefits - DailyPay - Flexible schedules - Competitive pay - Shift differential - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment
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