Role Description Labcorp is seeking a remote Credit and Collections Specialist to join our team! Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training. Job Responsibilities: - Follow SOP’s to reduce aging AR >60‑day balances - Outreach to customers by phone, email, and/or letters - Handle sensitive information in a confidential manner - Prepare updates on account resolution for various levels of leadership - Document all activities and attempts to reduce balances - Prepare placement packages for outside attorneys for possible litigation - Communicate via telephone with operations management, physicians, attorneys, and internal customers - Utilize tools to obtain improved billing information - Perform research and evaluation of complex projects/assignments to identify and measure financial implications - Analyze and determine areas for process improvement and education Qualifications - High School Diploma or GED equivalent - Minimum 1 year of relevant work experience Requirements - 1 year of prior call center, customer service, collections, or healthcare billing‑related work experience (preferred) - Prior work experience with meeting deadlines and weekly goals - Proficiency in Microsoft Office products, including but not limited to Excel - Ability to compile and organize data - Critical thinking skills and a basic understanding of medical and computer skills - Ability to work independently and manage time effectively - Dedicated, quiet workspace free from distractions - Internet download speed of at least 50 Mbps (no satellite internet) - Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported) Benefits - Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. - Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. - Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

• Lead enhancement of business processes to mitigate fraud risk • Produce reporting and analysis to evaluate operational initiatives • Develop and maintain operational reports, dashboards, and reporting tools • Partner closely with Senior Specialists and operational leaders for root-cause analysis

• Manage and develop a team of Outreach Community Partners across active US markets • Own participant recruitment pipeline and drive team performance • Partner with stakeholders to ensure participant supply meets project demand • Assign markets/projects based on individual strengths and priorities • Foster a collaborative and accountable team environment • Drive outreach across multiple channels and identify demographic gaps • Maintain and report team performance records and pipeline updates • Lead onboarding of new team members with tools and training

Role Description With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. - Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. - Completes system assigned tasks within the designated timeframes. - Reconciles and applies customer payments posted on account. - Monitors the status of delinquent accounts via the collector dashboard, ensuring high priority tasks are completed. - Researches customer inquiries related to billing concerns and misapplied payments, escalating complex matters through appropriate channels. - Understands issues and problem accounts impacting the portfolio and communicates systemic or recurring items to avoid further delinquency. - Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary. - Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. - Accurately and concisely documents actions taken on assigned accounts with the system application. - Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. - Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. - Performs other job-related duties as assigned or apparent. Qualifications - High School diploma or GED. - A thorough knowledge and understanding of collections transactions and processes. Requirements - 2 years of collections or relevant experience required. Benefits - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).