Role Description As a Lead Employee Relations (ER) partner within the People & Employment Practices (PEP) team, you will play a key role in promoting a fair, respectful, and compliant workplace across the organization. You will serve as a trusted advisor to leaders and HR partners, supporting employee relations strategy, performance management, and risk mitigation. This role requires strong ER judgment, comfort navigating complex employee issues, and practical experience supporting employment practices in Mexico, alongside broader ER support across the Americas. The ideal candidate brings curiosity, sound decision-making, and the ability to translate legal requirements into workable people practices, in close partnership with Legal and HR colleagues. Key Responsibilities - Provide hands-on support for employment practices in Mexico, advising on local requirements and partnering with Legal to manage risk and employee concerns. - Demonstrate working familiarity with Mexico’s employment framework, including the Federal Labor Law (LFT) and engagement with labor authorities and institutions such as STPS, IMSS, and INFONAVIT, with guidance from internal and external counsel. - Support awareness of and participation in Mexican labor law requirements, including required committees, audit readiness, and documentation practices. - Act as a point of contact for Mexico-based employee relations needs, including terminations, voluntary separations, and employee questions related to workplace practices. - Serve as a trusted advisor to managers and HR Business Partners across regions on employee relations matters, with a strong focus on performance management, leader coaching, disciplinary actions, and terminations. - Partner with Legal, People Operations, and HRBPs to develop and apply ER policies and processes consistently across regions. - Support routine to moderately complex investigations through intake, coordination, and resolution. - Identify ER trends and opportunities for proactive interventions that improve consistency, reduce risk, and enhance the employee experience. - Support ER needs during organizational changes, restructures, and offboarding. Qualifications - Experience supporting employee relations and employment practices in Mexico required. - Working familiarity with Mexican labor concepts and structures (e.g., LFT, STPS audits, IMSS processes, INFONAVIT), with the ability to engage productively with Legal partners. - Bachelor’s degree in human resources, business, or a related field, or equivalent experience. - 8+ years of progressive experience in employee relations, HR, or a related field. - Strong ER experience in the United States; experience supporting additional regions. - Demonstrated strength in performance management, leader coaching, and managing sensitive employee issues. Preferred Qualifications - Sound judgment, strong communication skills, and the ability to influence across levels. - Spanish language proficiency preferred. Benefits - The pay range for this position is $102,300 to $147,050. - The actual base pay offered may vary depending on skills, experience, job-related knowledge, and work location. - In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. - Learn more about UKG’s benefits and rewards at UKG Benefits .

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees. • Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices. • Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes. • Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests. • Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions. • Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. • Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly. • Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders. • Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes. • Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations. • Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters. • Support clients in understanding progressive disciplinary approaches and documentation requirements. • Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders. • Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

• Owns the relationship between HR and the individual leaders of dedicated functional areas of the business • Acts as an HR consultant for key talent decisions • Partners with the OneHR global human resources team’s subject matter experts in talent acquisition, talent development, talent data and operations, and benefits, compliance, and policy • Supports the delivery of HR processes and programs at the client side • Manages complex and difficult HR projects as a subject matter expert • Engages with employees to help drive positive outcomes and creative issue resolution

Role Description Our HR Implementation Consultants are responsible for implementing the Employment Hero platform with customers, gathering information and providing solutions to not only our HR product, but also supporting our entire Employment Operating System (eOS). - Day-to-day you’ll be an influencer, presenter and trainer for all things HR; whilst also being comfortable and familiar with the payroll product. - Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our HR software; by ensuring they have excellent learning experiences, and as a result – they’re highly satisfied with Employment Hero products. - Managing change and stakeholder engagement, and communicate clearly with our customers who are not always the experts in HR or legislative requirements. - Work closely and broadly across our Implementations team alongside our Project Managers, Payroll Consultants and Data teams; plus collaboration with our product and customer support teams, with the opportunity to learn and grow within our dynamic, fast-paced environment. Responsibilities - Manage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero. - Design, develop and deliver workshop content to multiple clients on HR implementations based on HR best practice. - Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline. - Although HR would be the primary focus, be comfortable and knowledgeable in also supporting our payroll customers in their dual Employment Hero Implementations. - Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process. - Be the ‘voice of the customer’ and use your HR knowledge, experience and insights to test new features and influence future product development. - Project manage multiple client projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets. - Documentation of content to support system implementation. - Handle customer escalations and objection handle where appropriate. Qualifications - 3+ years experience/background in HR, Recruitment, Payroll, SaaS, systems implementation, online training, customer success, account management or customer facing technical support. - Project management experience and ability to work in a fast-paced, high velocity environment. - Strong ability to build client relationships, influencing customer behaviour, and delivering an outstanding customer experience. - Naturally enjoy technical problem solving, setting up new systems and deep diving into customer data. - Aren’t afraid of targets and KPIs because they inspire and motivate you. - You like coming up with new ideas and solutions to any sized problem. - Can easily pivot and adapt when things change unexpectedly. - You are comfortable presenting online training to large and small groups, because you enjoy teaching systems to new users. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities. - We’re AI-first, so you may meet some of our AI tools early in the process.