Role Description Do you get a genuine kick out of solving complex technical problems while making customers feel genuinely supported? We’re looking for a Technical Support Engineer who combines strong technical depth with a natural ability to communicate clearly and empathetically. If you thrive in a high-ownership environment where your work directly shapes the product and the customer experience - you’ll feel at home here. This isn't a typical support role. You'll use your JavaScript and HTML skills daily to troubleshoot integrations, guide users through technical setups, and collaborate with the team to improve the overall user experience. At FirstPromoter, support is a strategic function - and you'll be at the center of it. Working hours: 11:00 AM - 7:00 PM (EEST / EET time zone) Your day-to-day - Drive technical resolution: Troubleshoot integration issues, debug tracking and API problems, and review customer implementations directly to guide users through complex technical setups. - Build and maintain integrations: Develop and maintain integrations with third-party platforms, ensuring reliable connectivity and a seamless experience for customers across different tech stacks. - Maintain and improve documentation: Keep the help center, API docs, and integration guides accurate, comprehensive, and easy to use - including written articles, tutorials, and video walkthroughs. - Own the support experience: Respond to customer inquiries via chat and email with clarity and empathy, jump on calls or screenshares when a problem needs a deeper look, and occasionally reach out to new customers to help them get started with the product. - Become a product and industry expert: Continuously deepen your knowledge of FirstPromoter and the broader affiliate and referral marketing space, so customers always have a reliable, knowledgeable expert to turn to. - Contribute cross-functionally: Share structured customer feedback with product and development teams. Collaborate with engineers and customer success on shared priorities. Qualifications - 1+ years of experience in a customer facing technical role, preferably at a SaaS company. - Solid front-end skills - proficiency in JavaScript, HTML, and CSS is required. - Good understanding of REST APIs and the ability to debug integration issues using browser developer tools. - Fluent written and spoken English - clear, professional, and warm in tone. - Tech-savvy with the ability to quickly grasp complex user flows and work confidently across different software applications and environments. - Self-directed, reliable, and proactive - someone who identifies problems and acts on them without waiting to be asked. Requirements - Nice to have: Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows. - 1-2 years experience with React or Vue. - Ruby/Rails or other server-side experience. - Experience with Intercom. Benefits - Real impact: High-impact ownership in a small team working closely with leadership - your work is visible, directly shapes growth. You influence decisions and priorities, not just execute tasks. - Growth ownership: High autonomy over your domain, with the trust and resources to execute well. - Flexibility: Remote-first setup - work where and how you’re most effective. - Growth support: Real room to grow, with a learning budget to improve execution. - Flat structure: Direct access to decision-makers, and the ability to influence direction without layers of approval. Compensation Gross salary 3000-5000 Eur/month, depending on your experience and skills.

Role Description Are you looking for an exciting new challenge to use your veterinary skills? This is a Brisbane field-based opportunity with QLD-wide travel, including Gold Coast and Sunshine Coast. You will be part of a trusted global leading animal health organization. Your primary responsibility will be to execute the Field Services Veterinarian (FSV) strategy and tactical plans to achieve business outcomes, drive sales and market share growth predominantly into veterinary practices. You will: - Maximise biopharma and portfolio opportunities including launches. - Provide first-class technical support to customers, stakeholders, KOLs, and influencers. - Support the technical needs of the sales regions. - Interact with customers on a technical level, deliver presentations, and train sales representatives on the use of technical data during sales calls. - Coach sales representatives on technical selling. Of critical importance to the successful execution of this role is the ability to communicate technical information effectively to a range of audiences, including the development of effective product/industry training programs for appropriate staff. The Field Services Veterinarian will also support preparation of technical tools and provide field technical support to the marketing team. Qualifications - A Veterinary Degree and Registration with the Veterinary Surgeon’s Board - Essential. - Prior experience in clinical companion animal veterinary general or specialty practice. - Experience with companion animal vaccines and parasiticides. - Excellent written and oral communication skills, including the confidence to deliver training/presentations. - Industry or research experience will be highly regarded but is not essential. - Highly developed skills in establishing, influencing, and maintaining business relationships. - Compliance-focused mindset, with strong organisational skills. - Highly competent in numerical analysis, technical and verbal data, with a sound and logical approach to problem solving. - Self-starter with initiative who works well with minimal supervision. - Ability to work under pressure to meet deadlines and to make decisions on a day-to-day basis concerning routine activities. - Ability to work within a team environment. Requirements - Successfully execute the Field Veterinary Services strategy and action plans to achieve business goals. - Liaise with the sales team to develop and implement territory plans for technical field coverage, including customer visits, provision of best practice technical training and presentations, and measurement and achievement of defined key team field metrics. - Utilise the sales team within territory to influence customers and clients to drive sales and market share growth. - Serve as the territory’s technical expert, evaluating regional and individual technical training needs of the sales representatives and coaching sales representatives in technical selling skills. - Prepare and deliver technical trainings on Animal Health products to our veterinary and retail customers and to university and TAFE students. - Build and maintain effective working relationships with customers and stakeholders (e.g. veterinarians, vet nurses, store managers, etc.). - Develop and maintain relationships with KOLs (key opinion leaders) and key influencers (e.g. specialists, vet schools, key accounts etc.) to investigate, evaluate, obtain alignment, and implement new business opportunities. - Effectively use CRM (Customer Relationship Management) tools. - Represent the company at Veterinary Schools, Professional Veterinary Associations and Conferences. - Provide technical advice to veterinarians, veterinary and pet retail staff, and consumers on company products. - Develop and implement market development studies and produce publications to support launches and drive portfolio development. - Implement formal training programs for the sales teams to measure their competencies. - Ensure effective communication across the sales and marketing team, sharing knowledge and participating positively in sales team meetings and marketing-initiated forums. - Monitor market trends, and competitor activities and provide strategic and tactical recommendations to grow our company’s market share. Benefits - Work autonomously whilst being supported, encouraged, and being part of a trusted Global Animal Health organisation. - Flexibility and opening doors to other opportunities and skillsets. - Attractive remuneration, company benefits, and a supportive team environment.

Role Description Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. - Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. - Understand the customer's business and competitive environment; generate service revenue. - Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. - Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). - Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including: - Timesheets - Service work orders - Expense reports - Field Change Orders (FCO) - Preventative maintenance (PM) - Installation documents - Site and service documentation - Other related paperwork - Adhere to established training, quality, and safety requirements. - Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. - Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). - Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Qualifications - 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries. - Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment. - Knowledge and use of all necessary tools and test equipment. - College diploma in electronics or equivalent combination of education and experience; Biomedical Engineering Technology diploma highly preferred. Requirements - Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation: - Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. - Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). - Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment. Benefits - Annual pay range for this position is $68,000.00 to $78,000.00, plus overtime eligible. - Annual incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. - Comprehensive Philips Total Rewards benefits program, which includes: - Generous PTO - DC Pension - Flex Dollars (for HSA/PSA/RRSP) - Stock purchase plan - Education reimbursement - Much more Company Description We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Role Description Nikkiso Cryogenic Services is seeking a highly skilled Regional Field Service Engineer to deliver world-class technical support for advanced cryogenic equipment and systems. This is a hands-on, customer-facing role for a technically driven professional who thrives in dynamic environments, enjoys solving complex engineering challenges, and wants to work at the forefront of cryogenic technology. In this role, you will serve as a trusted technical expert for customers across your assigned region, ensuring optimal performance, reliability, and safety of cryogenic systems while strengthening Nikkiso’s reputation for excellence in service and innovation. Salary range: $83,381 - $155,579 Responsibilities - Technical Leadership & Customer Support: - Provide expert onsite technical support for installation, commissioning, operation, and maintenance of cryogenic systems and equipment. - Serve as a technical advisor to customers, ensuring optimal system performance and adherence to OEM and industry standards. - Troubleshooting & Problem Resolution: - Diagnose complex mechanical, electrical, and control system issues using advanced troubleshooting methods. - Minimize system downtime through efficient root cause analysis and corrective actions. - Maintenance & Repairs: - Perform preventive and corrective maintenance, including inspections, calibration, and component replacement. - Respond promptly to customer service requests and execute onsite repairs with precision and professionalism. - Training & Knowledge Transfer: - Deliver technical training to customers on safe operation and maintenance of cryogenic equipment. - Promote best practices and compliance with safety and regulatory standards. - Documentation & Reporting: - Prepare detailed field service reports, maintain accurate service records, and document equipment history. - Communicate findings, recommendations, and improvement opportunities to internal teams and customers. - Safety & Continuous Improvement: - Uphold Nikkiso’s safety standards and promote a strong safety culture in the field. - Stay current with emerging technologies and industry trends, applying new knowledge to enhance service delivery. Core Competencies - Cryogenic Technical Expertise: Deep understanding of cryogenic systems, fluids, and equipment. - Advanced Problem Solving: Strong diagnostic and analytical skills with the ability to resolve complex technical issues independently. - Safety Leadership: Commitment to safety protocols, regulatory compliance, and risk mitigation. - Communication Excellence: Ability to translate complex technical concepts for customers and internal stakeholders. - Adaptability & Resilience: Comfortable working in dynamic, high-pressure field environments. - Organizational Excellence: Ability to manage multiple priorities, projects, and service demands. - Customer Focus: Strong relationship-building skills and a commitment to exceptional service. - Collaboration: Ability to work cross-functionally with engineering, operations, and service teams. - Continuous Learning: Commitment to ongoing technical development and professional growth. Qualifications - 3–5 years of experience working with cryogenic systems or closely related technologies (e.g., rotating equipment, LNG, industrial gases, vacuum systems, or process equipment). - Proven experience in installation, maintenance, and repair of complex technical systems. - Demonstrated ability to troubleshoot mechanical, electrical, and control systems. - Experience planning and executing field service activities and preventive maintenance programs. Preferred Background - Technical degree or equivalent experience in mechanical, electrical, or related engineering discipline. - Experience in industrial, energy, marine, aerospace, or gas processing environments. EEOC Statement Equal Opportunity Employer/Veterans/Disabled. Nikkiso Clean Energy & Industrial Gases Group companies are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.