Role Description Do you get a genuine kick out of solving complex technical problems while making customers feel genuinely supported? We’re looking for a Technical Support Engineer who combines strong technical depth with a natural ability to communicate clearly and empathetically. If you thrive in a high-ownership environment where your work directly shapes the product and the customer experience - you’ll feel at home here. This isn't a typical support role. You'll use your JavaScript and HTML skills daily to troubleshoot integrations, guide users through technical setups, and collaborate with the team to improve the overall user experience. At FirstPromoter, support is a strategic function - and you'll be at the center of it. Working hours: 11:00 AM - 7:00 PM (EEST / EET time zone) Your day-to-day - Drive technical resolution: Troubleshoot integration issues, debug tracking and API problems, and review customer implementations directly to guide users through complex technical setups. - Build and maintain integrations: Develop and maintain integrations with third-party platforms, ensuring reliable connectivity and a seamless experience for customers across different tech stacks. - Maintain and improve documentation: Keep the help center, API docs, and integration guides accurate, comprehensive, and easy to use - including written articles, tutorials, and video walkthroughs. - Own the support experience: Respond to customer inquiries via chat and email with clarity and empathy, jump on calls or screenshares when a problem needs a deeper look, and occasionally reach out to new customers to help them get started with the product. - Become a product and industry expert: Continuously deepen your knowledge of FirstPromoter and the broader affiliate and referral marketing space, so customers always have a reliable, knowledgeable expert to turn to. - Contribute cross-functionally: Share structured customer feedback with product and development teams. Collaborate with engineers and customer success on shared priorities. Qualifications - 1+ years of experience in a customer facing technical role, preferably at a SaaS company. - Solid front-end skills - proficiency in JavaScript, HTML, and CSS is required. - Good understanding of REST APIs and the ability to debug integration issues using browser developer tools. - Fluent written and spoken English - clear, professional, and warm in tone. - Tech-savvy with the ability to quickly grasp complex user flows and work confidently across different software applications and environments. - Self-directed, reliable, and proactive - someone who identifies problems and acts on them without waiting to be asked. Requirements - Nice to have: Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows. - 1-2 years experience with React or Vue. - Ruby/Rails or other server-side experience. - Experience with Intercom. Benefits - Real impact: High-impact ownership in a small team working closely with leadership - your work is visible, directly shapes growth. You influence decisions and priorities, not just execute tasks. - Growth ownership: High autonomy over your domain, with the trust and resources to execute well. - Flexibility: Remote-first setup - work where and how you’re most effective. - Growth support: Real room to grow, with a learning budget to improve execution. - Flat structure: Direct access to decision-makers, and the ability to influence direction without layers of approval. Compensation Gross salary 3000-5000 Eur/month, depending on your experience and skills.