Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe MR Program Leader has the responsibility to develop, evolve and lead the Central Region’s Manufacturer's Representative (MR) program strategy. This includes alignment with the MSI Sales Teams with the overarching goal to provide account coverage and grow the business. Job DescriptionThe role of the MR Program Leader is to maximize customer account coverage throughout the Central Region by leveraging the Route-to-Market (RTM) structure in Salesforce. This includes managing the MR Program for both programmatic elements as well as sales engagement. A key element of the role is to work collaboratively with the Central Region TVPs, ASMs and AE’s to ensure that each territory has the correct account coverage strategy in place through a combination of the MSI Sales Team, MR’s and the Inside Sales Teams. Effective account coverage provides our customers the opportunity to learn and embrace our ecosystem strategy through pursuing solutions in our portfolio. Responsibilities: - Lead the Central Region MR Strategy as well as the operational aspects of the program - Collaborate with the other Regional MR Leads to evolve the program from a programmatic standpoint - Identify IT and process flow issues with the online platforms that program relies on and report them to the responsible support teams for root cause analysis and resolution. - Collaborate with internal work partners (NA Operations, Finance, Channel Operations, Marketing, Order Management, Data Team, Learning Organization, CPQ, Partner Hub and Salesforce Business/IT Teams) - Work with Field Sales Teams to identify selling expertise to consider for on-boarding into the program across the three technology segments (Mission Critical Voice, Government Video, Software Solutions) - Coordinate and host training & sales enablement webinars for the MR community - Monthly sales expense (MR commission) forecast for Finance - Annual MR Order goal setting - Manage the regional Marketing Development Fund (MDF) budget to drive business and support demo equipment - Coordinate business reviews and training at the MR Channel Partner level as needed Qualifications: - Bachelor's Degree with 3+ years of sales, project management customer sales management, channel sales, account manager, public safety experience - OR 8+ years of sales, project management customer sales management, channel sales, account manager, public safety experience - Understanding of MSI's overall Route-to-Market/channel strategies and operations - Understanding of MSI’s Governments Solutions portfolio & ecosystem narrative - Channel sales management experience and ability to build relationships with 3rd party companies - Understanding of the MSI NA Government quoting and ordering process - Ability to connect and work collaboratively with work partners, internal and external - Comfortable presenting and speaking in front of groups - Ability to interpret different data sources and create actionable plans based on the analysis - Desire and ability to adapt to changing environments and lead through change Target Base Salary Range: $110,000 - $150,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-KF2 Basic Requirements - Bachelor's Degree with 3+ years of sales, project management customer sales management, channel sales, account manager, public safety experience - OR 8+ years of sales, project management customer sales management, channel sales, account manager, public safety experience Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Own release planning and sprint coordination across internal engineering squads and external contractor teams. • Track cross-team dependencies across a shared engineering pool model — one missed handshake can stall multiple work streams simultaneously. • Own the current KnotchOne platform delivery program — weekly release cadence, maintenance-mode sequencing, and CS-facing incident coordination. • Manage and Track product and architectural milestones as a formal program: what gets supported, what gets ported, what gets rebuilt, and in what order. • Bridge the gap between architecture decisions made at the SVP level and what engineering squads are building day-to-day. • Push back on estimates with technical fluency.

Role Description You will develop and lead the processes needed to improve field quality, strengthen internal service execution, and drive supplier accountability, ensuring that any quality issues are resolved at the root cause to sustain customer trust. Key Responsibilities - Strategic Leadership & Vision - Own the operating framework for warranty and service quality, ensuring it supports a high-quality customer journey. - Establish warranty policies and service quality standards that protect the customer from defects and non-conformances. - Drive alignment across service, engineering, and supply chain to ensure quality issues are resolved holistically. - Warranty & Internal Service Quality - Lead warranty operations and governance, monitoring trends to identify emerging risks to customer satisfaction. - Define and implement service quality standards across field service and commissioning to ensure repair effectiveness and procedural compliance. - Partner with service leadership to improve first-time fix performance and field execution discipline. - Field Quality & Root Cause Resolution - Lead the intake and triage of field quality issues, ensuring that customer-impacting failures are prioritized for immediate resolution. - Drive cross-functional root cause investigations and ensure corrective actions are verified and sustained across the fleet. - Establish evidence requirements and failure documentation standards to support sound technical and commercial conclusions. - Supplier Quality & Cost Recovery - Partner with Supply Chain to drive supplier accountability for defects, ensuring the customer experience is not compromised by component failures. - Develop and manage chargeback processes tied to supplier-caused failures and warranty events. - Translate warranty and quality insights into actionable improvements for future product designs and supplier selections. Qualifications - Required - Bachelor’s degree or equivalent combination of education and experience. - 7+ years of experience in warranty management, service quality, or technical program management. - Experience in root cause analysis and managing cross-functional quality improvement initiatives. - Strong financial acumen related to warranty cost tracking and supplier recovery. - Preferred - Experience in service quality management or customer experience (CX) improvement programs. - Experience in energy storage, automotive, or industrial OEM environments. - Familiarity with supplier quality systems and commercial chargeback governance. Leadership Attributes - Quality-driven advocate for the customer who refuses to accept "symptomatic" fixes for systemic problems. - Highly disciplined leader with a focus on operational excellence and accountability. - Strong communicator capable of managing complex commercial and technical disputes with suppliers. Location & Travel - Flexible Location: This position is remote-friendly (U.S. locations) for candidates with a proven ability to deliver results outside of a traditional office environment. - Significant Travel: This role may require travel to China to interface with manufacturing and engineering teams, as well as extensive travel across the US to collaborate with service partner sites and visit customer installations. Benefits - Immediate medical, dental, vision and prescription drug coverage - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more - Vehicle discount program for employees and family members and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day - Paid time off and the option to purchase additional vacation time.

Role Description This role is responsible for defining, integrating, and delivering the end-to-end BESS Service Platform, including its architecture, operating model, and execution system. You will operate at the center of a multi-year platform build, ensuring that every technical workstream is anchored in a seamless customer journey and designed to drive industry-leading customer satisfaction. Key Responsibilities - Strategic Leadership & Vision - Define the end-to-end BESS Service Platform structure across all service domains. - Map and define the end-to-end customer journey, from initial lead capture to product commissioning through long-term maintenance and end-of-life support. - Establish the service operating systems needed across the business, including domain ownership, interfaces, and responsibility boundaries. - Ensure alignment with enterprise systems, standards, and operating expectations to provide a unified "one-Ford" customer experience. - Integrated Roadmap & Sequencing - Build and maintain the integrated service platform roadmap across all domains. - Prioritize capability development based on its impact on customer uptime, ease of service, and overall satisfaction. - Align platform milestones with product development, commissioning, and operational readiness timelines. - Drive prioritization across competing demands, ensuring customer-facing features are delivered in lockstep with technical infrastructure. - Cross-Functional Integration & Execution - Lead alignment across engineering, manufacturing, supply chain, IT, and service organizations. - Integrate customer feedback loops and service data into the execution model to drive continuous platform improvement. - Resolve cross-domain dependencies and execution gaps to maintain delivery momentum and prevent customer-facing service disruptions. - Maintain clear visibility into program health, risks, and dependency status for executive leadership. - Governance & Organizational Scaling - Establish program governance, decision forums, execution cadences, and escalation paths. - Develop all customer success metrics, including CSAT (Customer Satisfaction) and Customer Service Index (CSI), system uptime, service response times, and financials as core program KPIs. - Work cross-functionally to help define service organization structure aligned to platform maturity and lifecycle needs. - Identify capability gaps and sequence hiring/organizational development to support platform growth and service excellence. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - 10+ years of experience in technical program management, systems integration, or large-scale operational program delivery. - Experience leading complex, cross-functional programs spanning engineering, operations, and systems domains. - Demonstrated ability to define operating models, governance structures, and execution frameworks. - Strong stakeholder leadership skills with experience influencing senior leadership and cross-functional teams. Requirements - Experience in customer journey mapping, customer success management, or service excellence programs. - Experience in energy systems, industrial platforms, or asset-based service environments. - Experience building or scaling BESS service platforms, operating models, or lifecycle systems. - Familiarity with service operations including field service, warranty, parts, and lifecycle support. - Experience integrating enterprise systems such as ERP, telemetry, and service platforms. Leadership Attributes - Customer-obsessed leader who views technical platform delivery through the lens of the end-user experience. - Visionary strategic thinker able to navigate rapidly evolving global energy storage markets. - Highly organized and structured leader capable of managing complex dependencies in a startup-style environment. - Strong communicator able to bridge the gap between technical engineering requirements and operational customer needs. Location & Travel - Flexible Location: This position is remote-friendly (U.S. locations) for candidates with a proven ability to deliver results outside of a traditional office environment. - Significant Travel: This role may require travel to China to interface with manufacturing and engineering teams, as well as extensive travel across the US to collaborate with service partner sites and visit customer installations. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.