Role Description This role is responsible for defining, integrating, and delivering the end-to-end BESS Service Platform, including its architecture, operating model, and execution system. You will operate at the center of a multi-year platform build, ensuring that every technical workstream is anchored in a seamless customer journey and designed to drive industry-leading customer satisfaction. Key Responsibilities - Strategic Leadership & Vision - Define the end-to-end BESS Service Platform structure across all service domains. - Map and define the end-to-end customer journey, from initial lead capture to product commissioning through long-term maintenance and end-of-life support. - Establish the service operating systems needed across the business, including domain ownership, interfaces, and responsibility boundaries. - Ensure alignment with enterprise systems, standards, and operating expectations to provide a unified "one-Ford" customer experience. - Integrated Roadmap & Sequencing - Build and maintain the integrated service platform roadmap across all domains. - Prioritize capability development based on its impact on customer uptime, ease of service, and overall satisfaction. - Align platform milestones with product development, commissioning, and operational readiness timelines. - Drive prioritization across competing demands, ensuring customer-facing features are delivered in lockstep with technical infrastructure. - Cross-Functional Integration & Execution - Lead alignment across engineering, manufacturing, supply chain, IT, and service organizations. - Integrate customer feedback loops and service data into the execution model to drive continuous platform improvement. - Resolve cross-domain dependencies and execution gaps to maintain delivery momentum and prevent customer-facing service disruptions. - Maintain clear visibility into program health, risks, and dependency status for executive leadership. - Governance & Organizational Scaling - Establish program governance, decision forums, execution cadences, and escalation paths. - Develop all customer success metrics, including CSAT (Customer Satisfaction) and Customer Service Index (CSI), system uptime, service response times, and financials as core program KPIs. - Work cross-functionally to help define service organization structure aligned to platform maturity and lifecycle needs. - Identify capability gaps and sequence hiring/organizational development to support platform growth and service excellence. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - 10+ years of experience in technical program management, systems integration, or large-scale operational program delivery. - Experience leading complex, cross-functional programs spanning engineering, operations, and systems domains. - Demonstrated ability to define operating models, governance structures, and execution frameworks. - Strong stakeholder leadership skills with experience influencing senior leadership and cross-functional teams. Requirements - Experience in customer journey mapping, customer success management, or service excellence programs. - Experience in energy systems, industrial platforms, or asset-based service environments. - Experience building or scaling BESS service platforms, operating models, or lifecycle systems. - Familiarity with service operations including field service, warranty, parts, and lifecycle support. - Experience integrating enterprise systems such as ERP, telemetry, and service platforms. Leadership Attributes - Customer-obsessed leader who views technical platform delivery through the lens of the end-user experience. - Visionary strategic thinker able to navigate rapidly evolving global energy storage markets. - Highly organized and structured leader capable of managing complex dependencies in a startup-style environment. - Strong communicator able to bridge the gap between technical engineering requirements and operational customer needs. Location & Travel - Flexible Location: This position is remote-friendly (U.S. locations) for candidates with a proven ability to deliver results outside of a traditional office environment. - Significant Travel: This role may require travel to China to interface with manufacturing and engineering teams, as well as extensive travel across the US to collaborate with service partner sites and visit customer installations. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

Role Description The employee will serve as the Supervisory Social Science Program Specialist, located in the Office of Mental Health and Suicide Prevention, Veterans Crisis Line, Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. - Supervises Training staff by providing administrative and technical supervision necessary for accomplishing the work of the unit. - Establishes guidelines and performance expectations for staff, clearly communicated through both formal and informal performance management evaluations. - Observes staff's performance, providing performance and productivity input and taking appropriate steps to recommend and/or effect changes when needed. - Assures that employees are trained or otherwise familiar with duties/responsibilities and Office of Mental Health and Suicide Prevention (OMHSP) policies and procedures. - Assures subordinates are adequately trained to perform their assigned duties, recommending additional training when needed. - Performs supervisory duties within the scope of existing OMHSP policies and within the scope of the negotiated labor contract. - Resolves informal complaints and grievances. - Recommends personnel actions, including disciplinary and performance-based actions. - Makes recommendations for recognition of special contributions and/or superior performance by employees. - Analyzes and evaluates, on a quantitative and qualitative basis, the effectiveness of training programs and initiatives in meeting established goals and objectives. - Continuous oversight of assigned program areas for effectiveness is essential and directly impacts OMHSP organizations in meeting its mission and goals. - Evaluates and analyzes training needs, assigns workload, reviews processes, and assesses functional requirements of all training activities. - Provides guidance and technical direction to staff for accomplishing the work of the unit. - Plans and distributes work, assigns projects/tasks, balances workload, keeps track of the status and progress of work, estimates and reports completion of work, provides instruction and guidance to employees, responds to questions and inquiries, resolves recurring problems and discrepancies, develops basic procedural guidelines, provides on-the-job training, and reviews/evaluates work of subordinate employees. - Performs work related to coordinating and assigning projects for the development and implementation of training courses or course materials. - Coordinates activities associated with significant matters such as tuition assistance, policies, course prerequisites, learning objectives, and training contents. - Provides training advice and guidance in the areas of training course development/design, delivery, evaluation, and modification. - Oversees development work of courses for training programs. - Conducts fact-finding and analyses which contribute to research in a specific field of competence. - Represents the organization at professional and public gatherings, lectures, and panel discussions. - Arranges and moderates seminars and conferences, provides guidance to trainers and learners, and participates in panel discussions. - Participates with a training committee, academic department head, or higher-level instructor in determining specific topics covered by the course. - Performs work associated with the evaluation of courses for training programs. - Plans and conducts studies which evaluate and predict program achievements and student performance, and prepares interpretations of results and recommendations. - Performs work involving review and modification of training courses. - Conducts studies and analyses in functional specialty or subject matter areas. - Analyzes educational or instructional problems or questions involving a functional specialty area of education and training. - Performs other duties as assigned. Work Schedule Tour of duty is typically administrative hours. Flexible schedule may be available after training. VCL has multiple tours that cover our 24/7/365 operations (this does include Holidays). Tour is subject to change based on program needs. Remote This is a remote position. Position Description/PD# Supervisory Social Science Program Specialist/PD06809A Relocation/Recruitment Incentives Not Authorized Critical Skills Incentive (CSI) Not Approved Permanent Change of Station (PCS) Not required Financial Disclosure Report Not required Education Requirements - Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. - If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. - If selected, you must provide official transcripts. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): Applicants MUST possess one of the following: - Degree in behavioral or social science; or related disciplines appropriate to the position. - Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Specialized Experience - Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. - For GS-12, you must have one year of specialized experience equivalent to at least the next lower grade GS-11. - In order to meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience: - Designing, evaluating, and developing employee development programs, training plans, course methods, materials, and aids. - Coordinating and assigning projects for the development and implementation of training courses or course materials. - Leading or supervising a fast-paced, diverse team by providing administrative and technical supervision necessary for accomplishing the work of the unit. - Experience providing administrative and technical supervision necessary for accomplishing the work of the unit. - Assuring subordinates are adequately trained to perform their assigned duties, recommending additional training when needed. Preferred Experience - Must possess advanced skills in providing feedback and constructive criticism that promotes successful learning and behavioral change. - Developed expertise in the broad functional or specialized area of education and psychological services. Competencies - Managing Human Resources - Project Management - Requirements Analysis

Role Description Participate in and help coordinate wellbeing and workforce experience programs, committees, and live events to ensure a positive end user experience such as: - Scheduling - Taking notes - Tracking attendance - Ordering catering - Facilitating room set up - Troubleshooting issues - Overseeing technical support - Creating event materials These programs include, but are not limited to: - JIM Workgroup meetings - Wellness Committee meetings - Virtual webinars - In-person Wellness Fairs - Serve as a key program contact for established programs and identify ways to increase engagement. - Track meeting and workgroup action items, send reminders, and ensure timely completion of tasks to support program success. - Send invitations and manage event logistics on behalf of the “Wellness Calendar,” ensuring all stakeholders are informed. - Set up Zoom and Team meetings, troubleshoot technical issues, and provide support to speakers to ensure smooth session delivery. - Monitor and analyze attendance and participation trends to assess program effectiveness. - Assist with the design, gathering, and analyzing of program metrics and feedback to measure effectiveness and impact. - Support post-event follow up such as billing, evaluation, metric gathering and analyzing, and supplies inventory. - Brainstorm and research new ideas, tools, techniques, and cost-effective solutions. - Coordinate with external vendors, wellness providers, and community partners to enhance wellness related offerings. - Assist with special projects as needed. - Manage complex calendars, prioritize appointments, and coordinate scheduling time and availability. - Schedule internal and external meetings, prepare agendas, and ensure all logistics are handled efficiently and professionally. - Arrange travel accommodations as needed and handle any related logistics. - Prepare and edit professional correspondence, communications, reports, presentations, and other documents on behalf of senior-level leaders. - Complete senior-level leaders’ expense reports and track for reimbursement. - Organize, update, and maintain SharePoint sites and Yammer. - In collaboration with subject matter experts, create and edit emails, newsletters, reports, job aids, infographics, presentations, flyers, process documentation, and newsletter announcements. - Assist with development and coordination of messaging across multiple channels to effectively promote wellness programs. - Identify and support ways to streamline communication of offerings across populations. - Edit and distribute event recordings. - Partner with other teams and workgroups on continuously improving administrative processes. - Help track training completion status and follow up with managers and users as needed. - Represent Vituity Wellbeing at Partnership-wide meetings; staffing resource booth, promoting wellness, and answering questions. Qualifications - High School Diploma or GED equivalent required. - Two (2) years of administrative or office support, administrative analyst, or project/department coordination/support role required. - Some college or equivalent experience required. - Previous customer service experience preferred. - 3-4 years of increasingly complex administrative support and project coordination experience preferred. - Bachelor’s degree preferred. - Ability to work independently with drive and initiative but also work well within a teamwork setting. - Detail-oriented, organized, and flexible individual able to perform multiple tasks with varying priorities. - General knowledge of administrative procedures and standard business office practices. - Strong customer service skills with client interactions both verbally and written. - Strong analytical skills, creative conceptualization, collaborative management ability, and oral and written communication skills. - Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects. - Strong verbal and written communication skills. - Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency. - Ability to establish and maintain effective working relationships. - Ability to read, understand, and communicate in English sufficient to perform the duties of the position. - Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills. - Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. - Willingness to travel occasionally for meetings and events. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions. - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Represent IT to the customer, users, and management for all aspects of project management and performance requirements • Provide guidance to the allocated project teams • Support IT Managers on planning and achieving of strategic objectives • Collaborate with customer from requirements gathering through product acceptance • Align the program team to customer needs by establishing milestones, goals, and objectives • Review project schedules with functional project managers and project specialists allocated to projects • Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives • Communicate project objectives in terms of overall strategic business objectives • Serve as interface with customers, vendors, stakeholders and project sponsor(s) • Drive project/program tasks to completion in accordance with the project schedule