Role Description The employee will serve as the Supervisory Social Science Program Specialist, located in the Office of Mental Health and Suicide Prevention, Veterans Crisis Line, Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. - Supervises Training staff by providing administrative and technical supervision necessary for accomplishing the work of the unit. - Establishes guidelines and performance expectations for staff, clearly communicated through both formal and informal performance management evaluations. - Observes staff's performance, providing performance and productivity input and taking appropriate steps to recommend and/or effect changes when needed. - Assures that employees are trained or otherwise familiar with duties/responsibilities and Office of Mental Health and Suicide Prevention (OMHSP) policies and procedures. - Assures subordinates are adequately trained to perform their assigned duties, recommending additional training when needed. - Performs supervisory duties within the scope of existing OMHSP policies and within the scope of the negotiated labor contract. - Resolves informal complaints and grievances. - Recommends personnel actions, including disciplinary and performance-based actions. - Makes recommendations for recognition of special contributions and/or superior performance by employees. - Analyzes and evaluates, on a quantitative and qualitative basis, the effectiveness of training programs and initiatives in meeting established goals and objectives. - Continuous oversight of assigned program areas for effectiveness is essential and directly impacts OMHSP organizations in meeting its mission and goals. - Evaluates and analyzes training needs, assigns workload, reviews processes, and assesses functional requirements of all training activities. - Provides guidance and technical direction to staff for accomplishing the work of the unit. - Plans and distributes work, assigns projects/tasks, balances workload, keeps track of the status and progress of work, estimates and reports completion of work, provides instruction and guidance to employees, responds to questions and inquiries, resolves recurring problems and discrepancies, develops basic procedural guidelines, provides on-the-job training, and reviews/evaluates work of subordinate employees. - Performs work related to coordinating and assigning projects for the development and implementation of training courses or course materials. - Coordinates activities associated with significant matters such as tuition assistance, policies, course prerequisites, learning objectives, and training contents. - Provides training advice and guidance in the areas of training course development/design, delivery, evaluation, and modification. - Oversees development work of courses for training programs. - Conducts fact-finding and analyses which contribute to research in a specific field of competence. - Represents the organization at professional and public gatherings, lectures, and panel discussions. - Arranges and moderates seminars and conferences, provides guidance to trainers and learners, and participates in panel discussions. - Participates with a training committee, academic department head, or higher-level instructor in determining specific topics covered by the course. - Performs work associated with the evaluation of courses for training programs. - Plans and conducts studies which evaluate and predict program achievements and student performance, and prepares interpretations of results and recommendations. - Performs work involving review and modification of training courses. - Conducts studies and analyses in functional specialty or subject matter areas. - Analyzes educational or instructional problems or questions involving a functional specialty area of education and training. - Performs other duties as assigned. Work Schedule Tour of duty is typically administrative hours. Flexible schedule may be available after training. VCL has multiple tours that cover our 24/7/365 operations (this does include Holidays). Tour is subject to change based on program needs. Remote This is a remote position. Position Description/PD# Supervisory Social Science Program Specialist/PD06809A Relocation/Recruitment Incentives Not Authorized Critical Skills Incentive (CSI) Not Approved Permanent Change of Station (PCS) Not required Financial Disclosure Report Not required Education Requirements - Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. - If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. - If selected, you must provide official transcripts. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): Applicants MUST possess one of the following: - Degree in behavioral or social science; or related disciplines appropriate to the position. - Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Specialized Experience - Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. - For GS-12, you must have one year of specialized experience equivalent to at least the next lower grade GS-11. - In order to meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience: - Designing, evaluating, and developing employee development programs, training plans, course methods, materials, and aids. - Coordinating and assigning projects for the development and implementation of training courses or course materials. - Leading or supervising a fast-paced, diverse team by providing administrative and technical supervision necessary for accomplishing the work of the unit. - Experience providing administrative and technical supervision necessary for accomplishing the work of the unit. - Assuring subordinates are adequately trained to perform their assigned duties, recommending additional training when needed. Preferred Experience - Must possess advanced skills in providing feedback and constructive criticism that promotes successful learning and behavioral change. - Developed expertise in the broad functional or specialized area of education and psychological services. Competencies - Managing Human Resources - Project Management - Requirements Analysis

Role Description Participate in and help coordinate wellbeing and workforce experience programs, committees, and live events to ensure a positive end user experience such as: - Scheduling - Taking notes - Tracking attendance - Ordering catering - Facilitating room set up - Troubleshooting issues - Overseeing technical support - Creating event materials These programs include, but are not limited to: - JIM Workgroup meetings - Wellness Committee meetings - Virtual webinars - In-person Wellness Fairs - Serve as a key program contact for established programs and identify ways to increase engagement. - Track meeting and workgroup action items, send reminders, and ensure timely completion of tasks to support program success. - Send invitations and manage event logistics on behalf of the “Wellness Calendar,” ensuring all stakeholders are informed. - Set up Zoom and Team meetings, troubleshoot technical issues, and provide support to speakers to ensure smooth session delivery. - Monitor and analyze attendance and participation trends to assess program effectiveness. - Assist with the design, gathering, and analyzing of program metrics and feedback to measure effectiveness and impact. - Support post-event follow up such as billing, evaluation, metric gathering and analyzing, and supplies inventory. - Brainstorm and research new ideas, tools, techniques, and cost-effective solutions. - Coordinate with external vendors, wellness providers, and community partners to enhance wellness related offerings. - Assist with special projects as needed. - Manage complex calendars, prioritize appointments, and coordinate scheduling time and availability. - Schedule internal and external meetings, prepare agendas, and ensure all logistics are handled efficiently and professionally. - Arrange travel accommodations as needed and handle any related logistics. - Prepare and edit professional correspondence, communications, reports, presentations, and other documents on behalf of senior-level leaders. - Complete senior-level leaders’ expense reports and track for reimbursement. - Organize, update, and maintain SharePoint sites and Yammer. - In collaboration with subject matter experts, create and edit emails, newsletters, reports, job aids, infographics, presentations, flyers, process documentation, and newsletter announcements. - Assist with development and coordination of messaging across multiple channels to effectively promote wellness programs. - Identify and support ways to streamline communication of offerings across populations. - Edit and distribute event recordings. - Partner with other teams and workgroups on continuously improving administrative processes. - Help track training completion status and follow up with managers and users as needed. - Represent Vituity Wellbeing at Partnership-wide meetings; staffing resource booth, promoting wellness, and answering questions. Qualifications - High School Diploma or GED equivalent required. - Two (2) years of administrative or office support, administrative analyst, or project/department coordination/support role required. - Some college or equivalent experience required. - Previous customer service experience preferred. - 3-4 years of increasingly complex administrative support and project coordination experience preferred. - Bachelor’s degree preferred. - Ability to work independently with drive and initiative but also work well within a teamwork setting. - Detail-oriented, organized, and flexible individual able to perform multiple tasks with varying priorities. - General knowledge of administrative procedures and standard business office practices. - Strong customer service skills with client interactions both verbally and written. - Strong analytical skills, creative conceptualization, collaborative management ability, and oral and written communication skills. - Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects. - Strong verbal and written communication skills. - Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency. - Ability to establish and maintain effective working relationships. - Ability to read, understand, and communicate in English sufficient to perform the duties of the position. - Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills. - Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. - Willingness to travel occasionally for meetings and events. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions. - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Represent IT to the customer, users, and management for all aspects of project management and performance requirements • Provide guidance to the allocated project teams • Support IT Managers on planning and achieving of strategic objectives • Collaborate with customer from requirements gathering through product acceptance • Align the program team to customer needs by establishing milestones, goals, and objectives • Review project schedules with functional project managers and project specialists allocated to projects • Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives • Communicate project objectives in terms of overall strategic business objectives • Serve as interface with customers, vendors, stakeholders and project sponsor(s) • Drive project/program tasks to completion in accordance with the project schedule

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Why This Role Matters: This role sits at the intersection of key technical programs at Grow — where strategy meets execution and complexity gets turned into momentum. As a Senior TPM on the Match Success team, you'll drive the programs that directly determine how quickly and effectively Grow connects people to care. You'll operate with real ownership across engineering, product, data, and design, cutting through competing priorities to ship what matters most. The impact is immediate, measurable, and national in scope. What You’ll Be Doing: We are seeking an exceptional individual to join our team as a Senior Technical Program Manager, supporting our Match Success Group. In this influential role, you will partner with stakeholders within the technology organization to help drive efficiency and predictability in software engineering. As a Senior Technical Program Manager, you will champion critical technical and cross-functional programs and projects, ensuring their seamless execution and successful delivery. You’ll be part of a small and growing TPM team within the engineering org, reporting directly to the Manager of Technical Program Management. If you thrive in a dynamic and innovative environment, possess strong leadership skills, and have a track record of driving impactful programs, we want to hear from you! Responsibilities: - Take ownership of defining, planning, and executing large-scale technical programs that solve complex problems within our organization. - Ensure the highest level of quality in project execution, consistently meeting or exceeding our high standards and delivering accurate results according to specifications. - Collaborate closely with stakeholders to drive and achieve objectives and foster a culture of accountability. - Work closely with engineering, product, data, and design leaders to align priorities, identify overlaps and possible efficiency gains among multiple projects, and ensure program objectives align with the tech organization's goals. You’ll Be a Good Fit If you Have: - 5+ years of experience in technical program management or relevant experience driving complex, large programs within tech (startup and healthcare experience is a plus but not required) - Bachelor's degree in computer science (or equivalent experience working with software developer teams) - Proven experience in successfully defining, planning, and executing large-scale technical programs and projects, preferably in a fast-paced and innovative environment. - Strong leadership skills, with the ability to inspire and motivate cross-functional teams to deliver exceptional results. - Excellent strategic thinking and problem-solving abilities, with a focus on finding creative solutions to complex challenges. - Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. - Deep understanding of technical program management methodologies and best practices. Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is $152,000–$189,750 USD Annually. The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. Location: This is a hybrid role with the expectation to work onsite from our San Francisco hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.