• Onboarding – leading with the onboarding of new clients • Be the main point of contact for any client questions or concerns – own specific client relationships from an Account Management perspective • Lead training sessions & improve the knowledge and skills of your clients • Lead impact review sessions, proving the ROI of Scibids & why we are a focal point of their plan • Strategize with your sales lead to grow and develop existing client business and win net new business • Problem-solving, working with the wider Scibids team to get answers to potential issues • First class custom service, we strive to have an approach that is forward thinking and opportunistic, given that we love to build strong working relationships with our clients, and the foundations of this come from the service

Role Description As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders. - Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. - Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. - Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. - Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. - Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. - Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. - Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. - Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. - Maintain deep knowledge of platform functionality, data flows, and emerging capabilities. Qualifications - 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. - Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. - Strong proficiency using Excel. - Foundational understanding of channel requirements, data mapping, and feed architecture. - Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. - Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies. - Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. - Excellent problem-solving skills, with a focus on root cause analysis and resolution. - Strong verbal and written communication skills. Requirements - Bachelor's degree in business, engineering, computer science or related technical field. - 3+ years in technical account management, solution engineering, or implementation roles. - eCommerce or product data platform experience. - Experience working in cross-functional teams and navigating complex stakeholder environments. - Familiarity with SaaS deployment models and scalable system design. - Experience working with enterprise or strategic clients in eCommerce or retail technology. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

• Lead the transition from PoC to production • Ensure customer workloads are deployed, stable, and scalable • Drive time-to-production and time-to-value • Understand customer architectures and use cases • Monitor and improve performance (latency, throughput), cost efficiency, and reliability • Identify and resolve bottlenecks proactively • Work directly with customer engineering teams • Provide guidance on best practices and optimisation • Translate technical challenges into actionable solutions • Act as a primary technical contact for production issues • Coordinate with internal teams to resolve incidents • Communicate clearly during high-pressure situations • Identify opportunities to optimise and expand usage • Provide structured feedback to Product and Infrastructure teams • Help shape better solutions based on real customer needs

Role Description As a Senior Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure. What You Will Be Doing: - Technical Consultation & Architecture Design: - Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. - Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. - Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments. - Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework. - Proactive Customer Engagement & Growth: - Manage and maintain DigitalOcean’s key accounts. - Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. - Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. - Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments. - Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals. - Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption. - Advocacy & Cross-Functional Collaboration: - Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. - Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences. - Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers. - Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer. - Tooling & Efficiency: - Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions. - Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies. Qualifications - Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation. - Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go). - Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker. - Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure). - Proven track record of successfully troubleshooting technical problems. - Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles. Requirements - Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals. - Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations. - Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth. - Experience advocating for customer needs and translating feedback into actionable insights. - Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences. - Ability to create and deliver technical presentations and training sessions that resonate with customer needs. - Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems. - Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions. Benefits - Competitive array of benefits to support well-being, including Employee Assistance Program and flexible time off policy. - Reimbursement for relevant conferences, training, and education. - Access to LinkedIn Learning's 10,000+ courses for continued growth and development. - Potential for bonuses based on company and individual performance. - Equity compensation to eligible employees, including equity grants upon hire and participation in the Employee Stock Purchase Program. Company Description DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.