Title: Technical Account Manager II, Microsegmentation Location: Remote United States Department: Services Job Description: Description Are you a dynamic security engineering professional with experience in large enterprise environments? Are you passionate about building relationships and ensuring customer success? Join Guardicore (now Akamai Enterprise Security Group) Our Security Professional Services team helps protect some of the most well-known organizations around the world. We support our security and enterprise products (e.g. Zero Trust solutions, Web Application Firewall, anti-DDoS solutions, Bot Management). Partner with the best As a Technical Account Manager II, you will lead a large deployment process. You will help to build, innovate, improve performance and security strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships and operational focus. As a Technical Account Manager II, you will be responsible for: - Being the focal point for technical vendor related issues in front of the customer - Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time. - Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction - Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment. - Monitoring performance to determine how well the systems are running and what improvements can be made - Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team Do what you love To be successful in this role you will: - Have a High School / Bachelor's degree in Computer Science, Engineering, another related field or its equivalent - Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect - Have experience with microsegmentation platforms, EDR, or network security and Zero trust products - Have experience working with cloud platforms (AWS, Azure, GCP) - Be Familiar with virtualization (VMware, Hyper-V) - Possess experience working with Kubernetes is advantageous. - Have understanding of networking, security, and operating systems (Linux/Windows) - Demonstrate expertise in account management with effective communication abilities. Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. This role covers a specific sales territory. In order to accommodate time zone and travel requirements for this role, successful candidates will be based in Cambridge, MA or Dallas, TX. Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. #LI-Remote Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - The On Target Earnings (OTE, base salary + commissions) for this position ranges from $88,900 - $160,100/year; a candidate’s OTE is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

• Own the post-sales technical relationship for a portfolio of strategic accounts; from onboarding through renewal and expansion. • Drive deployment, integration, and optimization of OPSWAT products (MetaDefender Core, MetaDefender Kiosk, MetaAccess, OT Security, Sandbox) across hybrid IT/OT environments. • Conduct Quarterly Business Reviews (QBRs), service health checks, and telemetry-driven insights to align product usage with customer security objectives. • Troubleshoot complex, multi-component issues; log analysis, root cause investigation, API integrations, performance tuning and coordinate with Support and Engineering for resolution. • Advise customers on architecture: secure file transfer, cross-domain solutions, OT/ICS network segmentation, supply chain security, and threat intelligence integration. • Act as the customer's voice internally; escalate, advocate, and influence Product and Engineering roadmaps based on real-world deployment feedback. • Partner with Sales and Customer Success to identify expansion opportunities and mitigate churn risk through proactive engagement.

• Own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership • Provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products • Work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges • Continuously focus on making your customer more efficient and more confident in their daily workflows • Achieve mastery of all Axon technologies and products • Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences • Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic • Provide tier-2 technical support • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances • Develop relationships with key partners to support growth within the customer account • Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services • Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement • Maintain customer confidence, especially in high-pressure situations • Report, as needed, to various agency locations to ensure project timelines and objectives are being met • Deliver customer training related to relevant Axon products, workflows, and integrations • Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

• Serve as the primary technical point of contact (L1) for Atlas customers post go-live • Own the short and long-term technical success and health of assigned accounts • Build trusted, durable relationships with customer engineering, IT, platform, and operations teams • Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment • Is main contact point during escalations and drives resolution • Collaborates with AEs to co-deliver QBRs • Build, maintain, and continuously drive Joint Success Plans with customers • Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria • Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes • Regularly review and update success plans with customer stakeholders and Armada leadership • Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning • Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation • Help customers integrate Atlas into existing workflows, tooling, and operational processes • Identify usage gaps, friction points, and opportunities to expand Atlas value • Guide customers from initial usage into advanced, production-grade operating patterns • Identifies applications to be integrated into Marketplace and drives the execution of this integration • Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others • Supports the customers with asset management best practices • Trains new users to use Atlas in a proficient way • Accelerate time-to-value by prioritizing high-impact Atlas use cases • Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity • Track, quantify, and communicate realized value through structured reviews and health checks • Monitor platform health, usage trends, and operational signals across assigned accounts • Proactively identify risks, misconfigurations, or adoption challenges before they impact customers • Coordinate with Support, Engineering, and Product teams to resolve issues efficiently • Ensure customers operate Atlas in a secure, stable, and scalable manner • Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations • Partner with customer security and compliance teams as needed • Maintain disciplined operational hygiene, documentation, and access management • Identify Atlas-led expansion opportunities including additional users, environments, or use cases • Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan • Provide technical validation and guidance for Atlas-driven growth opportunities • Work closely with Support teams responsible for Atlas onboarding and deployment • Partner with Product and Engineering to provide structured feedback based on real customer usage • Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience