Role Description Allegheny Science & Technology (AST) is seeking a Senior Program Analyst to provide programmatic, analytical, and stakeholder engagement support to the Department of Energy’s (DOE) Office of Electricity (OE) within the Program Operations and Stakeholder Engagement (POSE) Team. The role supports DOE’s coordination with states and other stakeholders participating in grid modernization initiatives funded under the Infrastructure Investment and Jobs Act (IIJA), including activities associated with the Section 40101(d) Grid Resilience Formula Grant Program. The Program Analyst assists federal staff with stakeholder outreach, project monitoring, and program coordination activities designed to facilitate collaboration among states, tribes, territories, and federal partners supporting national grid modernization objectives. Responsibilities include: - Synthesizing state project information. - Developing program documentation and briefing materials. - Supporting program oversight activities. - Coordinating stakeholder engagement initiatives. - Contributing to program analysis, internal reporting, and communication products. Qualifications - Bachelor’s Degree and a minimum of seven (7) years of related experience; additional years of experience or post-graduate degrees may be substituted for education or experience requirements. - The seven (7) years of experience must include: - Two (2) years of experience supporting the Department of Energy in a similar capacity. - Three (3) years of experience supporting federal customers in a similar capacity. - Experience working with federal energy programs, state energy offices, or electric utility stakeholders. - Experience supporting stakeholder engagement initiatives or intergovernmental coordination activities. - Familiarity with federal grant programs or cooperative agreements related to infrastructure or energy programs. - Knowledge of U.S. energy policy, electric grid modernization initiatives, or state energy programs. - Strong analytical, research, and program coordination capabilities. - Experience synthesizing technical or programmatic information into clear written summaries and briefing materials. - Strong organizational and project management skills with the ability to manage multiple assignments simultaneously. - Proficiency with Microsoft Office tools including SharePoint, Teams, Word, Excel, and PowerPoint. - Strong written and verbal communication skills, including the ability to summarize meeting discussions and research findings clearly and concisely. Requirements - U.S. Citizenship is required. - Ability to successfully complete a DOE Background investigation. Benefits - Competitive compensation package based on relevant work experience, skills, certifications, and competencies. - The pay range for this position based on full-time employment is $125,000 - $135,000.

• Define the end-to-end BESS Service Platform structure across all service domains. • Map and define the end-to-end customer journey, from initial lead capture to product commissioning through long-term maintenance and end-of-life support. • Establish the service operating systems needed across the business, including domain ownership, interfaces, and responsibility boundaries. • Ensure alignment with enterprise systems, standards, and operating expectations to provide a unified "one-Ford" customer experience. • Build and maintain the integrated service platform roadmap across all domains. • Prioritize capability development based on its impact on customer uptime, ease of service, and overall satisfaction. • Align platform milestones with product development, commissioning, and operational readiness timelines. • Drive prioritization across competing demands, ensuring customer-facing features are delivered in lockstep with technical infrastructure. • Lead alignment across engineering, manufacturing, supply chain, IT, and service organizations. • Integrate customer feedback loops and service data into the execution model to drive continuous platform improvement. • Resolve cross-domain dependencies and execution gaps to maintain delivery momentum and prevent customer-facing service disruptions. • Maintain clear visibility into program health, risks, and dependency status for executive leadership. • Establish program governance, decision forums, execution cadences, and escalation paths. • Develop all customer success metrics, including CSAT (Customer Satisfaction) and Customer Service Index (CSI), system uptime, service response times, and financials as core program KPIs. • Work cross-functionally to help define service organization structure aligned to platform maturity and lifecycle needs. • Identify capability gaps and sequence hiring/organizational development to support platform growth and service excellence.

• Prepare and deliver customer reports, including KPIs, savings, and compliance. • Support monthly billing processes and contract documentation. • Assist in financial audits and ensure documentation is complete and accurate. • Manage QBR data preparation and customer performance updates. • Track and maintain records related to pricing, contract terms, and operational issues. • Collaborate with field teams to support new site launches and issue resolution. • Develop SOPs and training materials for internal and customer use. • Provide general reporting, analysis, and program support as needed.

• Lead teams in scoping activities to identify, gather and analyze requirements, define key business drivers and define an effective and innovative solution • Management of end-to-end project life cycle: effort estimation, scope management, planning, monitoring and execution (including risks management, budget, timeline and others) and related reporting • Management of project resourcing and commercials including forecasting, time management and invoicing • Project communication to client and/or partner and internally within Adobe • Accountable for ensuring projects are delivered to quality standards • Customer focus and results driven - help customer to succeed in their digital transformation journey by providing mentorship, industry leading practices and advice on Adobe Marketing and Commerce Solutions • Work with other Adobe teams to provide customer with the One Adobe experience • Active participation in PMO practice development