• User Research Operations — Plan and execute qualitative and quantitative research studies including user interviews, surveys, usability tests, and diary studies across the full player journey. • Behavioral Analysis — Analyze user behavior across our platform using analytics tools, session recordings, heatmaps, and funnel data to identify friction points and opportunities. • Competitor & Market Research — Conduct structured competitive analysis of sweepstakes casino products to benchmark our UX against industry standards and identify gaps. • Wireframing & Prototyping — Use Figma or Visily to translate research insights into wireframes, user flows, and low-to-mid fidelity prototypes that guide product and design decisions. • User Personas & Journey Mapping — Develop and maintain player personas, customer journey maps, and mental models that inform product strategy and prioritization. • A/B Testing & Validation — Design and interpret A/B tests, surveys, and concept validation studies to ensure design decisions are data-backed. • Cross-Functional Collaboration — Work directly with Product Managers, Designers, and Developers to embed user insights into the product lifecycle from ideation through launch. • Stakeholder Reporting — Document and present research findings clearly to stakeholders, making complex insights accessible and actionable. • UX Standards — Champion user-centered design principles, accessibility standards, and usability best practices across all product initiatives. • Continuous Discovery — Proactively identify new research questions, monitor industry UX trends, and propose process improvements to keep our research function sharp.

Principal UX Researcher Product New York, NY Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher on the Provider Team, you’ll immerse yourself deeply in understanding these problems, focusing in particular on understanding the B2B and SaaS sides of our business. You’ll spend your time diving deep into the mindsets of marketing and operational leaders at healthcare practices, and understanding the software and tools they use to attract new patients, schedule and manage appointments, and monitor performance. As Zocdoc’s first Principal level researcher, you’ll report to the Director of Research and partner with Product, Design, Engineering, Analytics, and GTM leadership to proactively shape product strategy. You’ll set the bar for high quality strategic research that cuts across product teams and shapes the product roadmap. You’ll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives. You’ll enjoy this role if you are… - Personally motivated by being a positive change agent in the world and want to dive into solving complex social problems - Excited to dive into B2B/SaaS research. You've operated in these complex environments before and understand the user and the buyer are rarely the same person, so you know how to design for both - Excited about the challenge of building a company-wide culture of research and learning Motivated to continuously experiment with AI and find ways to leverage new tools and processes at all stages of the research process - Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor Your day-to-day is… - Scoping and executing complex, multi-phase B2B research studies across provider product areas, including ads, performance, scheduling preferences, new provider acquisition, and more - Packaging old and new insights from diverse research studies into memorable frameworks that are usable by diverse audiences - Building and evolving new research systems that reduce one-off reactive research - Evolving the research team’s programmatic work including quantitative benchmarking, continuous discovery, rolling surveys, longitudinal studies, quarterly contextual inquiries, and more - Leading SaaS research integration by partnering with Sales and Marketing to design and gather feedback for pilot programs, complement existing insights, and integrate continuous, user-centered feedback loops into go-to-market and product decisions - Programmatically recruiting and maintaining relationships with hard-to-access enterprise users - Mentoring Senior and Lead Researchers - Staying current with evolving AI-enabled research practices and approach new tools with a proactive, curious, and experimental mindset - Making the case for strategic human-centered research in a data-driven organization You’ll be successful in this role if you have… - Meaningful (7+ years) experience in UX research and a strong research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction - Experience in B2B or SaaS environments with complex users and stakeholders - A strong product sense and willingness to get into the weeds of complex B2B user experiences - An expert and varied methodological toolset - Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success - Experience leading foundational, cross-team research efforts - Experience building or rebuilding research programs from scratch - Adaptability to zoom out to systems-level strategy and zoom in to execution details - Comfort in navigating ambiguity and political nuance Benefits: - Flexible, hybrid work environment at our convenient Soho location - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $186,700—$240,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Role Description We are seeking researchers for our real-time information team. You see the opportunity in generating alpha from real-time events. You possess a rational aptitude for interpreting how news originates, disseminates, and affects prices. You are a strategic thinker who can distinguish signal from noise. You have a growth mindset and consistently become faster and smarter. You have potential or credentials at software development or math. - Basic science: Identify market-moving news signals by observation and querying of news and market data. - Historical analysis: Catalog, study, and model the market impact of news signals. - Scheduled event focus: Create calendar of important events, watch them live. - Real-Time monitoring: Watch newsfeeds and alert traders/researchers to time-sensitive updates. - Manage automated news alerts: Backtest, stress-test, and deploy high precision/recall automated alerts for themes of interest. Then, pay attention to changing market conditions and update as necessary. - Develop market competence: Internalize context and pricing for liquid crypto assets. Qualifications - Degree in a related field (finance, engineering, math, social science with a concentration on economics/finance), or demonstrable fluency in same. - Experience using news platforms such as X Pro, Bloomberg Terminal, discord/telegram chats, etc. - Serious ambition to play a high-stakes, ultra-competitive game. Requirements - Attention to detail. - Reliability. - Ability to articulate key insights quickly. Interview Process - CV Screening: We will review your application based on the qualifications and experience outlined above. - Phone Interview: A discussion with the Head of HR to better understand your background, career motivations, and overall alignment. - First Interview: Interview with our Senior RTI Researcher on your experience, motivation, and general technical knowledge. - Second Interview: Interview with the broader RTI Research & Engineering team, with a deeper focus on technical skills and role fit. - Co-Founder Interview: A concluding discussion to evaluate cultural fit, strategic alignment, and how you resonate with the firm’s values. Company Values - Drive: We believe the best team members are deeply passionate about what they do. That passion fuels their growth, drives them to seek out the best teams, and leads them to hold high expectations of themselves in pursuit of excellence. - Ownership: We aim to extend ownership as broadly as possible across the firm. In return, we value people who take initiative, step up when needed, and treat the company’s goals as their own. - Judgment: We value those who see the big picture and focus on what truly drives impact and results. They use time wisely, adapt across domains, and always prioritize outcomes over comfort zones. - Openness: We foster a culture of open communication, mutual challenge, and shared growth. We believe constructive debate and proactive knowledge sharing lead us closer to the truth—and better decisions. - Competence: We work with people who bring exceptional intellectual strength. What sets them apart isn’t just what they know—it’s how they use what they know to navigate change, adapt quickly, and contribute meaningfully in fast-changing environments. - Resilience: We perform under pressure. Markets move fast, and so do we—but we stay grounded, focused, and calm. We embrace uncertainty, learn from setbacks, and adapt quickly without losing sight of long-term goals.

Role Description A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers. Responsibilities - Customer (or User) Focus - Gathers, evaluates and has a solid understanding of customer use cases. - Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process. - Aligns/coaches the team to ensure customer needs are met. - Shares research findings with the organisation. - Understands competitors and regulatory environment. - Segments markets and understands needs of those sub-segments in greater detail. - Creative Problem Solving - Identifies if we are addressing the right problem with a thorough analysis of the brief. - Presents research learnings to stakeholders to guide future projects. - Collaboratively analyses the results of research to recommend solutions. - Independently identifies different research solutions. - Works with designers to iterate and test solution. - Considers the problem from a number of angles. - Practices and facilitates reflection as part of the research process. - Product Design - Leads the User-centred research process, mentoring juniors where needed. - Applies a number of UX Research techniques. - Creates research documentation and analysis outputs. - Works with UX Designer to define structure and layout of the product. - Works with Visual Designer to define the visual identity of products. - Data Driven Analysis & Testing - Regularly tests design work with users in partnership with UX Design team. - Proactively uses data to establish key metrics for projects. - Iterates research methods based on testing and data analysis. - Summarises data from analytics packages, customer insight or other sources to understand context of research work. - Uses data to inform testing future strategy. - Identifies gaps where data is needed and works with business to fill them. - Technical Skills - Uses relevant tools for research analysis. - Understands the nuances of researching in different contexts (remote / in person / unmoderated / moderated). - Has an excellent knowledge of the tech stack of the organisation. - Mentors junior researchers in technical skills. - Uses research software (Qualtics, Lookback, Usertesting.com) to expert level. - Builds good working relationships with tech teams. Qualifications - 6-8 years of experience in UX research. - Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc.) is preferred, but not required. Benefits - Base Pay Range: Home based-Maryland $100,100 - $166,800. - This job is eligible for an annual incentive bonus. - Country specific benefits available. Company Description We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.