Zocdoc

• Architecting and shipping code for key roadmap initiatives. • Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision. • Improving the reliability and accuracy of our core data and booking attribution systems. • Mentoring engineers through code reviews, design discussions, and 1:1 pairing. • Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards.

• Architecting and building core backend services, APIs, and data infrastructure that power Zocdoc’s next-generation search platform. • Redesigning how provider, availability, and content data is ingested and flows through indexing pipelines into search and ML systems. • Designing and optimizing low-latency query paths across our tier-1 search service, vector search infrastructure, and cross-encoder ranking systems. • Integrating ML model serving, embedding generation, and ranking signals into production backend services through scalable, observable patterns. • Driving architectural direction and setting engineering standards across the Search Services organization through design docs, technical deep dives, and high-signal code reviews. • Mentoring engineers on backend best practices, distributed systems design, API architecture, and technical decision-making. • Building robust observability into backend services—measuring, debugging, and improving performance, reliability, and data freshness across the entire search stack.

Team Lead, Trust and Safety Customer Experience USA Remote Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale. Trust & Safety depends on nuance, fairness, and consistency. In this role, you'll bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. You'll be a force multiplier for the team: providing the human judgment, coaching, and operational rigor that cannot be fully automated, while helping Zocdoc scale responsibly. This is a fully remote role open to candidates based anywhere in the United States. You'll enjoy this role if you are… - Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical. - Energized by coaching others and raising the bar on quality, not just clearing your own queue. - Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions. - Highly organized and motivated by smooth operations, clear expectations, and consistent processes. - Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement. - Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity. Your day to day is… - Translating strategy into action: supporting leadership in turning priorities into clear goals, workflows, and expectations for the team. - Managing and improving AI-assisted workflows — documenting failure patterns and helping refine safeguards and escalation paths. - Reviewing complex, escalated, or high-risk cases and partnering with ICs to reach sound, policy-aligned outcomes. - Running or contributing to huddles, calibrations, and retrospectives — ensuring decisions are captured and followed through. - Providing real-time coaching on case handling, documentation quality, tone, and policy interpretation. - Monitoring operational health — including backlogs, SLAs, and error patterns — and raising flags when risks or bottlenecks emerge. - Partnering with leadership and cross-functional stakeholders (e.g., Legal, Engineering) to clarify edge cases and sharpen playbooks and tooling. - Supporting onboarding and ramp for new ICs through shadowing, 1:1s, and structured feedback. You'll be successful in this role if you have… - Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work. - Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development. - Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar); ability to immediately apply AI to accelerate and elevate team output. - A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly. - Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance. - Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action. - An ownership mindset: you proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health. Benefits - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer-funded match - Corporate wellness programs with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $65,000 – $85,000 for remote positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This position may also be eligible for variable pay and/or equity. Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity. Remote Base Salary Range $65,000—$85,000 USD

Role Description Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale. - Trust & Safety depends on nuance, fairness, and consistency. - Bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. - Provide the human judgment, coaching, and operational rigor that cannot be fully automated. - Help Zocdoc scale responsibly. This is a fully remote role open to candidates based anywhere in the United States. Qualifications - Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work. - Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development. - Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar). - A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly. - Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance. - Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action. - An ownership mindset: proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health. Requirements - Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical. - Energized by coaching others and raising the bar on quality, not just clearing your own queue. - Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions. - Highly organized and motivated by smooth operations, clear expectations, and consistent processes. - Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement. - Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity. Benefits - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer-funded match - Corporate wellness programs with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified - Base salary range for this role is currently $65,000 – $85,000 for remote positions only.

Principal UX Researcher Product New York, NY Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher on the Provider Team, you’ll immerse yourself deeply in understanding these problems, focusing in particular on understanding the B2B and SaaS sides of our business. You’ll spend your time diving deep into the mindsets of marketing and operational leaders at healthcare practices, and understanding the software and tools they use to attract new patients, schedule and manage appointments, and monitor performance. As Zocdoc’s first Principal level researcher, you’ll report to the Director of Research and partner with Product, Design, Engineering, Analytics, and GTM leadership to proactively shape product strategy. You’ll set the bar for high quality strategic research that cuts across product teams and shapes the product roadmap. You’ll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives. You’ll enjoy this role if you are… - Personally motivated by being a positive change agent in the world and want to dive into solving complex social problems - Excited to dive into B2B/SaaS research. You've operated in these complex environments before and understand the user and the buyer are rarely the same person, so you know how to design for both - Excited about the challenge of building a company-wide culture of research and learning Motivated to continuously experiment with AI and find ways to leverage new tools and processes at all stages of the research process - Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor Your day-to-day is… - Scoping and executing complex, multi-phase B2B research studies across provider product areas, including ads, performance, scheduling preferences, new provider acquisition, and more - Packaging old and new insights from diverse research studies into memorable frameworks that are usable by diverse audiences - Building and evolving new research systems that reduce one-off reactive research - Evolving the research team’s programmatic work including quantitative benchmarking, continuous discovery, rolling surveys, longitudinal studies, quarterly contextual inquiries, and more - Leading SaaS research integration by partnering with Sales and Marketing to design and gather feedback for pilot programs, complement existing insights, and integrate continuous, user-centered feedback loops into go-to-market and product decisions - Programmatically recruiting and maintaining relationships with hard-to-access enterprise users - Mentoring Senior and Lead Researchers - Staying current with evolving AI-enabled research practices and approach new tools with a proactive, curious, and experimental mindset - Making the case for strategic human-centered research in a data-driven organization You’ll be successful in this role if you have… - Meaningful (7+ years) experience in UX research and a strong research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction - Experience in B2B or SaaS environments with complex users and stakeholders - A strong product sense and willingness to get into the weeds of complex B2B user experiences - An expert and varied methodological toolset - Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success - Experience leading foundational, cross-team research efforts - Experience building or rebuilding research programs from scratch - Adaptability to zoom out to systems-level strategy and zoom in to execution details - Comfort in navigating ambiguity and political nuance Benefits: - Flexible, hybrid work environment at our convenient Soho location - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $186,700—$240,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

• Full ownership of solution design for high-impact partner use cases including scheduling, booking, and provider configuration. • Serving as the technical lead during implementations to define success criteria and cutover strategies. • Building and fostering relationships with partners by creating high-quality prototypes and POCs that de-risk adoption. • Staying abreast of latest developments in EHR capabilities and healthcare interoperability. • Working with cutting edge GenAI tools and technology. • Mentoring Partner Engineers and partnering with Business Development on standardized handoff patterns.

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… - Super-positive and empathetic: you see the best in people and know how to bring it out - A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment - Passionate about bringing solutions to providers - Excited to learn new techniques and systems Your day to day is… - Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively - Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience - Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively - Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels - Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. - Excellent communication and interpersonal skills, both in verbal and written form - Customer service experience, preferably in a healthcare or technology-related field - Strong problem-solving abilities and adaptability in a fast-paced environment - Exceptional organizational skills and attention to detail - Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $21—$26 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Lead the organic social strategy to enhance brand engagement, develop high-quality content for various platforms, manage community interactions, and analyze performance to optimize social initiatives.

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. *Please note, we are open to remote candidates for this role. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Staff Software Engineer on the Billing team, you’ll play a meaningful role in making sure our financial foundations are as robust and innovative as the healthcare marketplace and the growing suite of products that help providers connect with and care for their patients. You will lead the evolution of our billing systems into a flexible, best-in-class platform capable of supporting diverse and fair pricing models—ranging from our core marketplace to new AI-driven innovations like Zo, our AI Phone Assistant. Your work is critical to ensuring our providers have clarity regarding their payments and can easily see the immense value Zocdoc brings to their practice. By architecting a scalable platform that automates complex manual workflows for our Finance team, you will remove friction and enable the business to reinvest revenue into new opportunities for patients. As a technical leader, you won't just be writing code; you'll be driving high-visibility projects from conception to launch, mentoring talented engineers, and making the architectural decisions that will define how Zocdoc scales its billing platform for years to come. You’ll enjoy this role if you are… - Motivated by solving complex financial and architectural puzzles that have a direct impact on company revenue and provide transparency to our providers. - A technical leader who thrives on end-to-end ownership—driving projects from the early stages of research and technical design through to team planning, implementation, and a high-impact launch. - Highly analytical and detail-oriented, especially when it comes to data integrity and system reliability. - A collaborative leader who excels at cross-squad collaboration and finds joy in bringing people together to solve a challenge. - Someone who thrives on collaborative problem-solving and expects to learn as much from your world-class coworkers as you teach them. - The type of person who takes genuine pride & pleasure in ensuring the numbers foot every single time. Your day to day is… - Leading the architectural direction of Zocdoc's billing system as we build for the future - thinking how we can scale billing as the number of providers, patients, and products we support grow. - Building, maintaining, and improving modern, event driven workflow billing workflows and pricing algorithm systems. - Collaborating with Finance, Product, & Design to figure out how we can solve for provider and internal billing needs with efficient technical solutions. - Working with your engineering peers to define and implement best practices that ensure high code quality and system reliability for all new features and services. - Ensuring the ongoing accuracy and stability of the billing engine and financial data, and triaging any issues that arise (always with the team’s support). - Integrating the latest edge GenAI tools and technology to optimize technical planning and coding efficiency across your team and the broader engineering organization. You’ll be successful in this role if you have… - Meaningful (8+) years of engineering experience building and scaling high-performance backend services, ETLs, and APIs within event-driven, distributed systems—ideally in environments where data reliability and integrity are paramount. - Familiarity with cloud-native environments (e.g., AWS) and the desire to own your team’s infrastructure (as code!). - The mentality of an owner with an unrelenting desire to drive projects to completion; you view ambiguity as an opportunity to provide technical clarity rather than a blocker. - Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity. - Leadership experience steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality. - Superb communication skills! You believe in keeping all of your stakeholders and teammates in the loop and know that multiple mediums of communication are the key to success. - A growth mindset rooted in humility, inclusivity, and curiosity—you value diverse perspectives, enjoy learning from your mentees, and lead by example to foster a collaborative engineering culture. NYC - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $211,100—$285,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Develop high-quality, brand-aligned copy for marketing materials and digital campaigns, ensuring consistency in brand voice while collaborating with cross-functional teams to communicate strategic goals effectively.