Zocdoc

• Full ownership of the continuous monitoring and health checks of system integrations. • Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions. • Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements. • Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions. • Optimizing existing integrations for efficiency and enhanced performance. • Working with cutting edge GenAI tools and technology.

• Full ownership of the technical strategy for the self-service spend management platform. • Architecting and writing code for key roadmap initiatives — flexible budget controls, the Budget Settings experience, and cross-channel (Marketplace + SPO) spend strategy. • Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision. • Safeguarding the accuracy and reliability of a system that moves money — spend tracking, budget enforcement, and the guardrails that keep them correct. • Mentoring engineers through code reviews, design discussions, and 1:1 pairing. • Working with cutting-edge GenAI tools and technology, with an eye toward future goals like spend recommendations and AI-assisted budget insights.

Role Description At Zocdoc, we're on a mission to give power to the patient -- and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Staff Platform Engineer, you will: - Design, build, and improve foundational systems, tooling, and paved roads that create leverage across our engineering organization. - Collaborate across the business to turn platform strategy into practical, adoptable solutions. - Emphasize hands-on technical leadership with meaningful input into platform direction. - Reduce friction across the development lifecycle and enable teams to focus on improving healthcare access. - Play a key role in how developers at Zocdoc build, test, and deploy software. - Abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces. Qualifications - 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams. - Experience designing and operating distributed systems in AWS or similar cloud environments. - Strong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexible. - Ability to take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes. - Clear communication of technical trade-offs and building consensus with peers and stakeholders. - Motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence. - Value learning, curiosity, and operational excellence, and model those qualities for the team. Requirements - Enjoy building platforms that enable productivity, consistency, and autonomy. - Motivated by making other engineers more effective, not just shipping your own features. - Like designing cohesive developer experiences that teams actually want to adopt. - Care deeply about developer empathy, usability, and reducing cognitive load. - Prefer solving real problems through thoughtful design, iteration, and collaboration. - Comfortable influencing peers and adjacent teams through clear communication and working code. - Find satisfaction in building systems that scale predictably and help other engineers succeed. - Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results. Benefits - Flexible work environment for those based in NYC (Role is open to remote). - Unlimited Vacation. - 100% paid employee health benefit options (including medical, dental, and vision). - 401(k) with employer funded match. - Corporate wellness program with Wellhub. - Sabbatical leave (for employees with 5+ years of service). - Competitive paid parental leave and fertility/family planning reimbursement. - Cell phone reimbursement. - Employee Resource Groups and ZocClubs to promote shared community and belonging. - Great Place to Work Certified.

Role Description Healthcare costs are often opaque, confusing, and stressful for patients. As a Senior Engineer on the Financial Fit team, you'll help build experiences that give patients greater clarity and confidence when making healthcare decisions. - Partner closely with Product, Design, Data Science, and Operations to solve complex problems at scale. - Balance speed, quality, and long-term platform health. - Help shape the next generation of financial experiences at Zocdoc. - Contribute to a culture of technical excellence and continuous improvement. - Every improvement you make has the potential to help thousands of patients and providers make better healthcare decisions. You’ll enjoy this role if you are: - Motivated by turning ambiguity into execution. - Comfortable operating across teams and driving alignment. - Focused on delivering real systems, not just ideas. - Passionate about building reliable, scalable platforms. - The kind of person who takes ownership and pushes things over the finish line. Your day-to-day is: - Owning delivery of complex, cross-team initiatives end-to-end. - Breaking down large, ambiguous problems into clear execution plans. - Driving alignment across engineering, product, and partner teams. - Proactively identifying risks and ensuring safe rollouts. - Contributing hands-on to critical systems when needed. - Working with cutting edge GenAI tools and technology. Qualifications - Experience delivering large, cross-team engineering projects. - Strong backend or fullstack technical foundation. - Ability to operate in ambiguity and create clarity. - Ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity. - Strong communication and stakeholder management skills. - A high ownership mindset and bias to action. - A commitment to building inclusive and collaborative environments. Benefits - Flexible, hybrid work environment. - Unlimited PTO. - 100% paid employee health benefits. - 401(k) with employer match. - Wellness programs. - Parental leave + family planning support. - Cell phone reimbursement. - Employee Resource Groups. - Great Place to Work Certified. Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range: $147,800 — $221,350 USD Company Description Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. - Founded in 2007 with a mission to give power to the patient. - Guided by six core values. - Backed by some of the world’s leading investors. - Dedicated to building teams as diverse as the patients and providers we aim to serve. - Equal opportunity employer committed to providing a work environment free of discrimination and harassment.

• Leading experimentation and analytical strategy across product, growth, monetization, marketing, and operational initiatives, often simultaneously • Applying causal inference methodologies (difference-in-differences, synthetic controls, propensity methods, Bayesian experimentation) to real business questions where traditional A/B testing may not be feasible • Partnering directly with directors and senior leaders to frame complex, cross-functional challenges and translate findings into clear recommendations that drive action • Improving experimentation frameworks, metrics strategy, and analytical rigor across teams — developing scalable approaches for measurement, segmentation, forecasting, and incrementality • Influencing roadmap prioritization and business strategy through rigorous analysis and precise communication of tradeoffs and uncertainty • Mentoring and upskilling data scientists and analysts across the organization on experimentation, causal inference, and statistical best practices • Partnering with Engineering, Product, and ML teams on instrumentation, data infrastructure, and analytics tooling • Integrating generative AI tools into daily workflows to automate tasks, foster innovation, and maximize analytical productivity

• Architecting and improving orchestration, monitoring, and data reliability systems. • Defining modeling, semantic layer, and governance standards across teams. • Optimizing warehouse performance and reducing compute spend. • Implementing secure access controls and strengthening compliance practices. • Partnering with Engineering to improve upstream data quality and contracts. • Leading cross-functional initiatives that modernize and future-proof Zocdoc’s data platform. • Mentoring engineers and guiding architectural decisions.

Role Description Zocdoc’s greatest asset is its people. As a Staff Cloud IAM Engineer on our Corporate Cloud Engineering team within Corporate IT, you’ll make it possible for every Zocdoc’r to work securely and efficiently. - Own the technical vision and strategy for identity and access management across our corporate stack, with Microsoft Entra ID, enterprise SSO/SCIM, and our SaaS and AI platforms at the center. - Design scalable identity governance that keeps teams productive while reducing risk. - Lead cross‑functional initiatives that make secure, least‑privilege access the default, not an afterthought. - Play a key role in the reliability and security of our core corporate infrastructure. - Help ensure our AWS/Azure/GCP environments, on‑prem VMware footprint, and foundational services are patched, healthy, and well‑run. Qualifications - Deeply fluent in Microsoft Entra ID (Identity Governance, Access Packages), SSO/SCIM standards (SAML, OIDC), and custom integrations for a diverse SaaS and AI estate. - Excited to scale AI platforms like OpenAI and Anthropic through thoughtful RBAC, tiered spend/quota governance, and secure, consumable access patterns. - Comfortable working the access queue to identify patterns, with a relentless focus on building the automation and self-service tools that retire repetitive manual work. - A cross-functional partner who models Staff-level behaviors by mentoring engineers, aligning stakeholders, and setting the technical standards that drive adoption across the organization. - An outcome-driven leader who brings humility, curiosity, and a sense of humor to solving challenging problems in a growing, high-scale environment. Requirements - Track record leading identity or enterprise platform initiatives at a multi-thousand-employee organization, with measurable outcomes (toil eliminated, audit findings reduced, time-to-access shortened, or comparable business metrics). - Demonstrated ability to drive adoption of standards across teams through RFCs, design reviews, and architectural pattern-setting. - 10+ years in IT/Systems (mid-to-large scale) as a "player-coach" with a proven track record of defining adoption-ready standards and writing the design docs/RFCs that become the organization’s source of truth. - Deep expertise in Microsoft Entra ID (Conditional Access, PIM, Identity Governance) and the ability to own the entire identity lifecycle, including onboarding/offboarding flows and permission hygiene. - Extensive experience delivering SSO and SCIM integrations (SAML, OIDC/OAuth) across a massive SaaS estate, with a focus on replacing manual access work with programmatic or self-service provisioning. - A systems-thinker comfortable being measured by toil eliminated; expert at automating workflows across IdP, HRIS (Workday), and SaaS platforms via APIs to remove repetitive manual tasks. - Experience governing IAM, spend, and quotas for AI platforms (OpenAI, Anthropic) and fluency in using Generative AI tools (Claude Code, LLMs) to accelerate engineering velocity. - Experience in audit-sensitive environments (HITRUST/SOC2 evidence collection) and owning the security hygiene of the identity certificate and token lifecycle. - Familiarity with the broader endpoint and security ecosystem, including Intune, Jamf, Google Workspace, and CrowdStrike, to ensure a cohesive identity posture across all platforms. - Hands-on experience with AWS infrastructure and networking primitives (VPC, DNS, Load Balancing) to debug connectivity, utilizing AWS CDK, Terraform, Python, or PowerShell for automation. Benefits - Remote Base Salary Range: $180,000 — $270,000 USD.

• Architecting and shipping code for key roadmap initiatives. • Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision. • Improving the reliability and accuracy of our core data and booking attribution systems. • Mentoring engineers through code reviews, design discussions, and 1:1 pairing. • Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards.

• Architecting and building core backend services, APIs, and data infrastructure that power Zocdoc’s next-generation search platform. • Redesigning how provider, availability, and content data is ingested and flows through indexing pipelines into search and ML systems. • Designing and optimizing low-latency query paths across our tier-1 search service, vector search infrastructure, and cross-encoder ranking systems. • Integrating ML model serving, embedding generation, and ranking signals into production backend services through scalable, observable patterns. • Driving architectural direction and setting engineering standards across the Search Services organization through design docs, technical deep dives, and high-signal code reviews. • Mentoring engineers on backend best practices, distributed systems design, API architecture, and technical decision-making. • Building robust observability into backend services—measuring, debugging, and improving performance, reliability, and data freshness across the entire search stack.

Team Lead, Trust and Safety Customer Experience USA Remote Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale. Trust & Safety depends on nuance, fairness, and consistency. In this role, you'll bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. You'll be a force multiplier for the team: providing the human judgment, coaching, and operational rigor that cannot be fully automated, while helping Zocdoc scale responsibly. This is a fully remote role open to candidates based anywhere in the United States. You'll enjoy this role if you are… - Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical. - Energized by coaching others and raising the bar on quality, not just clearing your own queue. - Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions. - Highly organized and motivated by smooth operations, clear expectations, and consistent processes. - Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement. - Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity. Your day to day is… - Translating strategy into action: supporting leadership in turning priorities into clear goals, workflows, and expectations for the team. - Managing and improving AI-assisted workflows — documenting failure patterns and helping refine safeguards and escalation paths. - Reviewing complex, escalated, or high-risk cases and partnering with ICs to reach sound, policy-aligned outcomes. - Running or contributing to huddles, calibrations, and retrospectives — ensuring decisions are captured and followed through. - Providing real-time coaching on case handling, documentation quality, tone, and policy interpretation. - Monitoring operational health — including backlogs, SLAs, and error patterns — and raising flags when risks or bottlenecks emerge. - Partnering with leadership and cross-functional stakeholders (e.g., Legal, Engineering) to clarify edge cases and sharpen playbooks and tooling. - Supporting onboarding and ramp for new ICs through shadowing, 1:1s, and structured feedback. You'll be successful in this role if you have… - Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work. - Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development. - Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar); ability to immediately apply AI to accelerate and elevate team output. - A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly. - Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance. - Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action. - An ownership mindset: you proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health. Benefits - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer-funded match - Corporate wellness programs with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $65,000 – $85,000 for remote positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This position may also be eligible for variable pay and/or equity. Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity. Remote Base Salary Range $65,000—$85,000 USD