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Sr UX Researcher I
Location
United States
Posted
29 days ago
Salary
$100.1K - $166.8K / year
Seniority
Senior
No structured requirement data.
Job Description
Sr UX Researcher I
Reed Technology
Role Description A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers. Responsibilities - Customer (or User) Focus - Gathers, evaluates and has a solid understanding of customer use cases. - Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process. - Aligns/coaches the team to ensure customer needs are met. - Shares research findings with the organisation. - Understands competitors and regulatory environment. - Segments markets and understands needs of those sub-segments in greater detail. - Creative Problem Solving - Identifies if we are addressing the right problem with a thorough analysis of the brief. - Presents research learnings to stakeholders to guide future projects. - Collaboratively analyses the results of research to recommend solutions. - Independently identifies different research solutions. - Works with designers to iterate and test solution. - Considers the problem from a number of angles. - Practices and facilitates reflection as part of the research process. - Product Design - Leads the User-centred research process, mentoring juniors where needed. - Applies a number of UX Research techniques. - Creates research documentation and analysis outputs. - Works with UX Designer to define structure and layout of the product. - Works with Visual Designer to define the visual identity of products. - Data Driven Analysis & Testing - Regularly tests design work with users in partnership with UX Design team. - Proactively uses data to establish key metrics for projects. - Iterates research methods based on testing and data analysis. - Summarises data from analytics packages, customer insight or other sources to understand context of research work. - Uses data to inform testing future strategy. - Identifies gaps where data is needed and works with business to fill them. - Technical Skills - Uses relevant tools for research analysis. - Understands the nuances of researching in different contexts (remote / in person / unmoderated / moderated). - Has an excellent knowledge of the tech stack of the organisation. - Mentors junior researchers in technical skills. - Uses research software (Qualtics, Lookback, Usertesting.com) to expert level. - Builds good working relationships with tech teams. Qualifications - 6-8 years of experience in UX research. - Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc.) is preferred, but not required. Benefits - Base Pay Range: Home based-Maryland $100,100 - $166,800. - This job is eligible for an annual incentive bonus. - Country specific benefits available. Company Description We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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