• Eres responsable de garantizar el correcto funcionamiento de todos los procesos operativos internos y externos que soportan la gestión comercial. • Trabajas de forma directa con la Dirección Comercial para alinear la operación con los objetivos estratégicos. • Gestionas insumos comerciales. • Monitoreas y controlas la adherencia. • Realizas análisis de KPIs y resultados operativos. • Generas la coordinación y seguimiento interáreas. • Provees análisis, reportes y recomendaciones basadas en datos para la toma de decisiones.

• Execute targeted outbound sales campaigns including up-sell, win-back, and pre-sale conversion efforts • Conduct outbound calling and follow up on abandoned orders and customer inquiries • Engage customers across multiple touchpoints to drive conversion and revenue growth • Support campaign tracking, reporting, and performance monitoring • Coordinate with internal teams to ensure alignment on campaign execution and timelines • Serve as backup support for commission payouts and investor reporting to ensure accuracy and continuity of operations • Maintain accurate and up-to-date customer records in CRM systems • Ensure data integrity to support effective campaign targeting and reporting • Track and analyze performance metrics to evaluate campaign effectiveness • Own and drive key KPIs including conversion rates, upsell revenue, win-back success, and abandoned order recovery • Optimize and improve campaign performance based on KPI trends and insights • Report on and communicate results, providing recommendations for continuous improvement • Manage sales Jira boards and maintain dashboards, ensuring data accuracy, timely updates, and clear visibility into pipeline performance

• Lead end-to-end enablement programs of significant scope, from strategy through execution and measurement, aligning cross-functional stakeholders and adapting plans to evolving business priorities • Partner with Sales, Success, and cross-functional teams to launch new programs, products, processes, and sales motions with clear readiness plans that will drive strong field adoption • Create high-quality enablement assets, process documentation, and communication frameworks that bring consistency, clarity, and operational rigor across teams • Evolve into a GTM subject matter expert by mastering methodologies, workflows, and tools—leveraging AI enhancements where possible—to drive significant performance gains • Mentor peers and contribute to a culture of continuous improvement by sharing best practices, elevating standards, and helping the team scale • Act as a consultant to GTM leaders, marketing, operations, and product to ensure the successful execution of launching new programs, products, and processes • Leverage sales data and performance insights to identify root causes of performance gaps and translate them into targeted enablement strategies that drive measurable improvements in productivity, adoption, and revenue outcomes

Role Description We are seeking a senior, high-impact leader to build and scale our global Sales Operations & Sales Enablement function. This is a strategic role responsible for unifying and optimizing sales processes across a complex, multi-solution, SaaS organization. This leader will bring both credibility and execution - someone who has evolved from a sales background into operations, understands how revenue organizations truly function, and can establish structure, discipline, and scalability across global teams. What You’ll Do: - Build & Lead a Global Sales Operations Function - Develop and scale a best-in-class global sales operations and enablement function - Define and implement standardized processes, methodologies, and operating rhythms across regions - Serve as a key strategic partner for Sales, Finance, Marketing, Legal and our C – Suite team. - Drive Post-Acquisition Integration - Lead the integration of newly acquired sales organizations into a unified operating model - Consolidate disparate CRM systems, tools, and processes into a cohesive structure - Create scalable frameworks for onboarding future acquisitions - Own CRM, Data & Reporting Excellence - Oversee Salesforce strategy, architecture, and optimization - Build robust dashboards, reporting structures, and forecasting frameworks - Ensure data integrity and actionable insights across the revenue organization - Enable & Scale the Sales Engine - Design and implement enablement programs to improve productivity and performance - Build and mentor a team responsible for supporting global sales execution - Create repeatable playbooks and methodologies that drive consistency and growth - Collaborate Across the Business - Partner closely with Sales, Revenue Operations, Marketing, Finance, and Product teams - Act as a central connector across functions to align strategy and execution - Influence and drive alignment in a highly matrixed environment Qualifications - Leadership presence & credibility: brings confidence, experience, and influence with senior stakeholders - Builder mindset: thrives in ambiguity and has a proven track record of building functions from the ground up - Operator with methodology: brings structure, frameworks, and a clear point of view on “how it should be done” - Highly collaborative: able to work across diverse teams, regions, and personalities - Global perspective: experience working across EMEA and APAC markets is strongly preferred Requirements - 10–15+ years in Sales Operations or Sales Enablement leadership roles - Background in sales earlier in career strongly preferred - Deep expertise in Salesforce (architecture, reporting, dashboards, process design) - Proven experience integrating sales organizations post-acquisition - Experience leading global teams and operating across multiple regions - Demonstrated success building and scaling teams, processes, and systems What Success Looks Like - A unified, scalable global sales operating model across all business units - Clear, reliable forecasting and reporting across regions - A high-performing sales organization supported by strong enablement and operations infrastructure - Seamless integration of acquired companies into a single sales ecosystem - A fully built, high-impact global Sales Operations function recognized as a competitive advantage Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.