Centric Software

Role Description We are looking for a Senior Data Scientist to join our Price Optimization team. In this role, you will design, develop, and maintain optimization solutions that help drive smarter pricing and promotional decisions across retail use cases. This is a senior individual contributor role with technical leadership responsibilities, including solution ownership, mentoring, and cross-functional influence. This position is ideal for someone with a strong background in mathematical optimization and experience applying optimization techniques to real-world business problems such as: - Markdown optimization - Promotion planning - Retail pricing strategies You will work closely with cross-functional teams including Product Managers, Engineering teams, and fellow Data Scientists to deliver scalable, production-ready solutions. Beyond project delivery, we are looking for someone who can help champion optimization as a core capability across the business unit. Our teams operate with end-to-end ownership of the products they build — from solution design and development to deployment, monitoring, and operational support. Qualifications - Master’s or PhD degree in Mathematics, Computer Science, Operations Research, or a related field with a focus on Optimization - 5+ years of experience developing software solutions in Python, preferably in production environments - Strong SQL skills and experience working with large-scale datasets - Experience building and maintaining end-to-end production systems for data science, optimization, or decision automation workflows - Strong understanding of software engineering best practices, including version control, code review, testing, documentation, and agile development - Excellent written and verbal communication skills in English - Ability to collaborate effectively with Product, Engineering, Data Engineering, and business stakeholders Requirements - Lead the design, development, and ownership of Price & Promotions Optimization solutions at Centric Software - Develop scalable optimization models and production-ready data science solutions - Collaborate proactively with Product Managers, Software Engineers, and Data Scientists to deliver integrated solutions - Define and drive optimization strategies for business-critical use cases - Communicate technical concepts effectively to both technical and non-technical stakeholders - Mentor team members on best practices in data science, optimization, and distributed computing - Produce clear and maintainable technical documentation for architectures, workflows, and operational processes - Contribute to a culture of continuous improvement, innovation, and knowledge sharing Preferred Qualifications - Experience applying optimization techniques in retail domains such as pricing, markdowns, or promotions - Exposure to operations research techniques, mathematical programming (linear and mixed-integer programming), or large-scale optimization systems - Experience building and maintaining end-to-end production systems for data science or optimization workflows - Familiarity with Databricks, Spark, and distributed computing frameworks - Experience with cloud platforms such as AWS - Experience working with Backend and Data Engineers Benefits - Equal employment opportunities to all qualified applicants - Commitment to building an inclusive, equitable, and diverse team

Design and implement backend services using Java, develop scalable REST APIs, lead architectural discussions, and maintain high engineering standards through mentorship and technical leadership in a collaborative environment.

Role Description We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our German customers, you'll swiftly address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Manager, you will have ample opportunities to contribute to our team's success. Responsibilities: - Resolve customer queries and issues promptly, adhering to SLAs. - Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines. - Manage complex customer accounts and understand their hardware and software setups. - React quickly to major customer issues. - Communicate effectively with senior management and other teams. - Foster productive relationships across teams. - Ensure system availability and functionality for customers. - Maintain high customer satisfaction. - Create knowledgebase articles and document issue resolutions. - Analyse complex problems and propose solutions. - Establish credibility with internal and external customers. - Achieve proficiency in Centric 8 software installation and functionality. Qualifications - Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field. - Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry. - Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable. Requirements - Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills. - Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud). - Fluency in both German and English is essential, with additional proficiency in other languages considered a plus. - Good time management skills. - Ability to work under pressure. Benefits - Competitive salary and comprehensive benefits package. - A dynamic and collaborative work environment within an international team. - Opportunities for professional growth and skill development in a rapidly evolving industry.

Role Description As a PLM Pre-Sales Consultant, you will be a key driver in the sales process, responsible for communicating and demonstrating the business value of the Centric PLM solution. You will partner closely with Sales to influence customer decisions, differentiate Centric in competitive situations, and position our solution as the preferred choice. This role extends beyond product demonstrations—you will help customers envision how PLM can transform their operations. By connecting solution capabilities to measurable business outcomes, you will play a direct role in winning deals and enabling long-term customer success. Key Responsibilities - Lead product demonstrations that align with customer workflows, data, and strategic objectives - Conduct engaging discovery calls to identify customer challenges and opportunities - Analyze customer business processes, systems, and organizational context - Translate customer requirements into compelling solution narratives and user stories - Identify gaps and propose scalable, value-driven solutions - Document discovery findings, scope decisions, and opportunity artifacts - Create demo scripts, tailored datasets, and presentation decks - Configure and personalize PLM to reflect best practice use cases - Support RFP/RFI responses and contribute to deal strategy and positioning - Develop Statements of Work (SOWs), including scope, assumptions, and services estimates - Build ROI models to quantify business impact/value proposition - Contribute to marketing initiatives including events, webinars, and presentations - Develop internal training materials and deliver training sessions - Participate in product updates: translate, document, and communicate relevant changes into new business processes/use cases - Conduct IT architecture and HW&SW requirement discussions, including hosting options - Deliver high-impact, C-level presentations focused on business outcomes - Facilitate “Art of the Possible” sessions to expand deal scope and vision - Drive alignment across business and technical stakeholders - Elevate deal value through strategic thinking and solution positioning - Partner with cross function business unit presales teams to deliver E2E strategies, demos & use cases - Partner with Product Management to provide market and customer feedback - Support Marketing initiatives (webinars, thought leadership, demos) - Contribute to post-sales activities when needed to ensure continuity and success Qualifications - Strong business process understanding across PLM, Planning, ERP, or Supply Chain - Deep expertise in R&D processes in Food and Beverage or Cosmetics or Private Label Management at Grocery retail - Proven ability to map business process to software capabilities - Exceptional presentation, storytelling, and communication skills - Analytical mindset with structured problem-solving ability - Ability to operate independently in a fast-paced, growth environment - Entrepreneurial mindset with a strong sense of ownership and initiative - Ability to manage complex customer engagements with minimal supervision - Willingness to travel regionally and occasionally internationally if necessary Experience - Experience working across product development, structural packaging, artwork design and regulatory compliance - Strong domain expertise with Consumer-Packaged Goods (CPG) including - Grocery Retail, Food & Beverage or Cosmetics - Experience in pre-sales, solution consulting, or enterprise software delivery - Practical background in using PLM or adjacent enterprise systems strongly preferred - Demonstration and solution configuration experience preferred Technical Skills - AI Experience - XML programming - HTML - JavaScript - Databases (Postgres, MSSQL, Oracle)

• Provide technical direction and drive positive outcomes on complex solutions. • Develop and document clear technical models to meet client needs. • Identify, delegate, and perform project-related tasks, including software installation, configuration, deployment training, and support. • Draft documents (blueprints) defining the integration between planning and third-party systems. • Ensure or participate in the integration between planning and other internal modules and third-party systems. • Oversee and mentor consultants during solution delivery. • Assist in sizing and implementing simple or complex architectures. • Bridge R&D and customer services for architecture-related issues, third-party integrations, and advanced configuration. • Promote best practices for configuring planning tools. • Suggest functionalities for future solutions, methodologies, and standard customizations. • Follow software quality engineering procedures. • Achieve customer goals and ensure customer satisfaction.

• Define and optimize design solutions in line with clients’ requirements leveraging the Centric Planning platform • Work closely with Centric solution delivery teams and customers clients • Collect, understand, challenge and communicate the business requirements for the project, translating these into functional specifications • Define the configuration and data requirements to meet the required business processes • Assist in the preparation system test and validation plans

Role Description We are seeking an experienced, highly motivated Sales Executive to drive growth across Centric Software’s Food & Beverage and Cosmetics & Personal Care business in the EuroMed region. This role will focus on selling Centric PLM into enterprise accounts, with a major emphasis on cosmetics, beauty, personal care, and food & beverage organizations. - This sales role requires a proven ability to build pipeline, develop executive relationships, navigate complex buying committees, and close high-value software deals. - The ideal candidate brings strong experience selling enterprise software into complex, process-driven industries and understands the challenges behind product innovation, formulation, packaging, compliance, quality, sourcing, supplier collaboration, and speed to market in the F&B and CPC sectors. Qualifications - 8+ years of successful enterprise software sales experience, preferably selling PLM, ERP, SCM, supply chain, product development, manufacturing, retail technology, CPG technology, or similar enterprise platforms. - Proven track record of selling complex, high-value enterprise software solutions into large, strategic accounts. - Strong hunter profile with demonstrated success prospecting, building pipeline, acquiring new logos, and closing net-new business. - Experience selling into Food & Beverage, Cosmetics, Beauty, Personal Care, CPG, Retail, Manufacturing, Product Development, R&D, Packaging, Regulatory, Quality, or Supply Chain organizations. - Strong understanding of complex enterprise sales cycles, including multi-stakeholder decision processes, executive engagement, business case development, procurement, legal, and negotiation. - Experience working in a partner-influenced or partner-driven sales environment is strongly preferred. - Experience with PLM is strongly preferred; experience with Centric PLM or adjacent enterprise applications is a plus. - Demonstrated ability to collaborate cross-functionally and lead internal teams through complex sales pursuits. - Experience preparing proposals and responding to RFI/RFP processes. - Experience with value-based, consultative, or solution-selling methodologies. - Ability to travel regularly across North America. Requirements - Drive net-new revenue and strategic growth across EuroMed Food & Beverage, Cosmetics, Beauty & Personal Care accounts. - Build and manage a strong enterprise pipeline through proactive prospecting, account targeting, executive outreach, partner collaboration, industry events, referrals, and marketing-generated opportunities. - Own the full enterprise sales cycle from initial engagement through discovery, qualification, solution alignment, business case development, negotiation, and close. - Act as a true hunter, focused on acquiring new logos, expanding Centric’s presence, and developing long-term enterprise account opportunities. - Lead complex sales processes involving executive stakeholders, functional leaders, IT teams, procurement, transformation teams, and cross-functional buying committees. - Position Centric PLM as a strategic platform for managing product innovation, formulation, specifications, packaging, compliance, claims, labeling, supplier collaboration, quality, costing, and speed to market. - Develop tailored, value-based sales strategies based on each customer’s business challenges, operating model, growth priorities, and transformation goals. - Orchestrate internal teams, including pre-sales, solution consulting, business consulting, delivery, marketing, alliances, customer success, product, and leadership, to develop and win opportunities. - Collaborate with partners, system integrators, consulting firms, and technology ecosystem partners to identify opportunities, strengthen customer engagement, and accelerate sales cycles. - Leverage Centric’s global resources, customer references, CPC and F&B expertise, and industry credibility to support sales campaigns. - Prepare and deliver high-quality proposals, presentations, business cases, and RFI/RFP responses. - Maintain strong pipeline discipline, accurate forecasting, stakeholder mapping, opportunity strategy, and deal documentation. - Represent Centric Software at customer meetings, industry events, trade shows, conferences, and partner engagements. Benefits - Equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

• Responsible for successful planning, execution, and delivery of PXM implementation projects • Drive project governance and milestone tracking • Serve as primary point of contact for project-related communication • Track project milestones and manage risks

Role Description We are looking for a Marketing Specialist to support demand generation and field marketing initiatives in South Korea for a fast-growing global B2B technology company. This role will focus on driving pipeline growth across industries including fashion, beauty, food & beverage, and retail through integrated campaigns, events, webinars, and localized content marketing initiatives with an opportunity to work closely with global and APAC teams. Key Responsibilities - Drive lead generation and pipeline growth in South Korea market. - Own marketing event/campaign promotion plan and execution (offline + webinar). - Manage Lead to MQL, and MQL to SAL in collaboration with Sales. - Event & Campaign, marketing resources development, communication planning, and coordination in line with the sales and marketing plan. - Understand requirements for a particular event considering target and Sales expectation. - Develop a promotion plan including identifying targets in CRM, building a list in marketing automation, and creating emails according to operational guidelines. - Organize all logistical aspects of events including research and booking venues, catering, arranging event materials, satisfaction questionnaires, sales collaterals & pop-up stands in local languages. - Manage local suppliers while respecting budgets and deadlines. - Coordinate with sales team, regional partners, and 3rd party vendors. - Oversee event happenings and evaluate the event’s success and prepare ROI reports. - Manage event leads and opps data in Pardot and Salesforce. - Develop content locally to update social media & community posts in South Korea for new lead generation and nurturing prospects. - Research and create content to build scenarios in the marketing automation tool to create inbound leads and nurture leads. - Support global digital team and APAC content team to develop the right content and execution for South Korea. - Upload contacts from vendors or events/campaigns into Pardot and Salesforce as collaborating with APAC Operation Manager. - Work closely with the regional Sales team to monitor MQL quality, lead progression, and pipeline contribution. - Identify and collaborate with marketing partners such as media, association, and complementary solution partners including ERP, PLM, AI, and enterprise technology vendors. - Coordinate PR promotion locally with partners. Qualifications - At least 3 years experience in marketing enterprise solutions to the CPG industry such as PLM/ERP/PPM/PIM/DAM or other AI related tech solutions. - Expertise in leads gen and funnel management with telesales and sales. - Results oriented; ROI & metric driven. - Experience working with vendors and managing budgets. - Experience managing and collaborating with several departments cross-functionally. - Self-motivated, well-organized, detail-oriented, problem solver able to manage multiple projects and meet assigned deadlines and targets in a fast-paced environment. - Autonomous with an understanding of responsibility and accountability. - Good interpersonal communication and collaboration skills (ability to negotiate). - Able to manage multiple priorities in a fast-paced environment. - Language: Korean, English (at business level). Benefits - Home office based. - Be ready to join an exciting international team and support our continued growth! Company Description We are a tight-knit, fun, highly energetic marketing team. Business is growing rapidly, and we need help. We have a terrific product, and a very motivated company, and love the hard work we do. This is a great opportunity to learn, grow and spread your wings in the heart of a small team of an expanding company. We think in terms of time zones, not geographic lines, and are totally plugged-in and cable-free. Headquarters are in the US with teams spread throughout the world, close to the customers we serve. Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Role Description Centric Software is seeking an experienced Enterprise Customer Success Manager to support and grow strategic enterprise customers across our North American market, ideally based in or near New York City. In this role, you will be responsible for managing executive relationships, driving enterprise adoption, protecting renewals, and identifying strategic growth opportunities across some of Centric’s most important customer accounts. You will work closely with senior stakeholders across fashion, retail, luxury, and consumer goods organizations to ensure Centric PLM solutions deliver measurable business value at scale. This role requires a strong customer success professional with advance commercial acumen, enterprise account management experience, and the ability to navigate complex organizations. You will partner closely with Sales, Professional Services, Support, Product, and executive leadership to deliver a high-value customer experience and expand Centric’s presence across large accounts. Key Responsibilities - Strategic Customer Relationship Management - Build and manage trusted relationships with senior stakeholders, executive sponsors, operational leaders, and system owners across enterprise accounts. - Serve as a strategic advisor to customers, helping align Centric PLM solutions with broader business transformation goals. - Develop a deep understanding of each customer’s business structure, brands, regions, workflows, and strategic initiatives. - Maintain multi-threaded relationships across merchandising, design, product development, sourcing, IT, operations, and executive teams. - Lead regular executive check-ins, strategic account reviews, and business reviews. - Enterprise Renewals & Retention - Own and manage the renewal strategy for assigned enterprise accounts. - Build proactive renewal plans well in advance of contract deadlines. - Identify commercial, adoption, stakeholder, or operational risks that may affect retention. - Coordinate internal action plans to address risks and protect long-term account value. - Partner with Sales and leadership on renewal negotiations, account positioning, and executive alignment. - Maintain accurate renewal forecasts, account plans, risk assessments, and stakeholder maps. - Growth, Expansion & Commercial Partnership - Identify expansion opportunities across business units, brands, regions, departments, and solution areas. - Partner with Sales to develop and execute account growth strategies. - Position additional Centric solutions based on customer maturity, strategic initiatives, and business needs. - Support upsell and cross-sell motions by connecting customer challenges to measurable value. - Help expand Centric’s role from a functional solution provider to a strategic enterprise platform partner. - Adoption, Value Realization & Business Outcomes - Drive enterprise-wide adoption and value realization across large, complex customer environments. - Monitor solution usage, engagement, stakeholder alignment, support trends, and business outcomes. - Work with customers to define success criteria, adoption goals, and value milestones. - Partner with Professional Services and Support to ensure customer issues are addressed with urgency and clarity. - Identify opportunities to improve process maturity, solution utilization, and long-term ROI. - Lead structured business reviews that demonstrate realized value and future opportunity. - Customer Advocacy & Executive Engagement - Act as the voice of the enterprise customer within Centric. - Provide strategic feedback to Product, Services, Support, and leadership teams. - Identify reference, case study, speaking, and advisory opportunities with satisfied customers. - Support executive sponsor programs and customer advisory engagement where appropriate. - Escalate customer needs internally with clear business context, urgency, and recommended next steps. - Account Planning & Internal Collaboration - Maintain detailed account plans for each strategic customer. - Map key stakeholders, business priorities, renewal timelines, adoption risks, and expansion opportunities. - Coordinate closely with Sales, Services, Support, Product, and leadership to deliver a unified customer strategy. - Lead internal account reviews and ensure cross-functional teams are aligned on customer objectives. - Provide visibility into account health, risk, growth potential, and executive engagement needs. Qualifications - 6+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role. - Proven experience managing enterprise SaaS or enterprise software customers. - Demonstrated success owning renewals, reducing churn risk, and supporting expansion within large accounts. - Strong executive presence with the ability to engage senior leaders and business stakeholders. - Experience managing complex, multi-stakeholder enterprise relationships. - Strong commercial acumen and ability to partner effectively with Sales on renewals and growth opportunities. - Ability to translate technical capabilities into business outcomes and measurable value. - Skilled at interpreting account health metrics, adoption data, support trends, and customer sentiment. - Strong presentation, negotiation, communication, and problem-solving skills. - Experience with PLM, retail technology, ERP, supply chain, merchandising, planning, sourcing, or product development software is preferred. - Experience in fashion, apparel, footwear, luxury, consumer goods, merchandising, buying, planning, or product development is a strong plus. - NYC-area location preferred due to proximity to enterprise fashion, retail, and luxury customers. - Ability to travel regularly for customer meetings, executive business reviews, industry events, and internal meetings. Company Description Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.