Centric Software

Role Description As a Regional Sales Executive in our SMB 2 division, you will play a crucial role in driving revenue growth within your assigned territory. This position is ideal for candidates with a proven background in business or sales development who are seeking a full closing opportunity on a dynamic team. You will present our core PLM solutions, specifically targeting small to medium-sized businesses in the apparel and fast-moving consumer goods industry. This role reports directly to the Manager of SMB Sales. - Own the revenue generation process within your assigned territory and build strong executive relationships. - Conduct engaging sales presentations of the Centric PLM Solutions suite tailored to customer needs. - Manage the sales cycle from prospecting to deal closure. - Identify and qualify business opportunities where Centric PLM Solutions can deliver value. - Collaborate with the sales team to develop effective sales strategies based on customer requirements. - Prepare written proposals and quotations to support the sales process. - Participate in responding to RFI/RFP/RFQ requests. - Work closely with technical teams to understand customer technology requirements. - Meet and strive to exceed assigned revenue goals. - Develop and manage a business plan for your territory. - Participate in regional and national trade shows, exhibits, and conferences. Qualifications - 3+ years of experience in sales or business development OR 1+ years of full closing experience in an enterprise SAAS environment. - A demonstrated ability to meet and exceed sales goals in previous roles. - Strong presentation skills and the ability to communicate effectively with various audiences. - Proven skills in prospecting and new account development. - Experience preparing sales materials and responses to RFI/RFP requests is a plus but not required. - Ability to build trust and develop relationships with customers and team members. - Adaptability to a fast-paced and evolving technology environment. - A willingness to learn and grow in a sales role focused on solution-based selling. Benefits - Competitive salary and benefits. - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. - Opportunity to work remotely with a dedicated and motivated team. - A remote work environment built on collaboration, flexibility, and respect. - Varied and challenging work to help you grow your technical skillset.

Role Description We’re seeking an experienced Technical Architect to lead the technical design and implementation of Centric Planning solutions for some of North America’s leading retailers. As the technical authority on customer implementations, you’ll design scalable solution architectures, oversee integrations, mentor consultants, and work closely with Product Engineering, Solution Architects and customers to ensure successful deployments. This role combines technical leadership with hands-on architecture, integration design and customer engagement. What You’ll Do - Lead the technical architecture for Centric Planning implementations - Design scalable, secure and high-performing solution architectures - Define integration strategies between Centric Planning, ERP, data warehouses and third-party applications - Create and review technical design documentation and integration blueprints - Guide customers on architecture best practices and deployment strategies - Provide technical leadership throughout implementation projects - Mentor consultants and technical team members - Partner with Product Engineering to resolve complex technical challenges - Support software installation, configuration, upgrades and performance optimization - Promote technical standards, reusable frameworks and implementation best practices - Participate in solution sizing, technical discovery and pre-sales activities - Drive continuous improvement across delivery methodologies and technical standards Qualifications - Degree in Computer Science, Engineering or related discipline (or equivalent experience) - 7+ years in enterprise software implementation or solution architecture - Strong SQL Server knowledge and database design experience - Experience designing enterprise system integrations using APIs and ETL technologies - Experience with Microsoft Azure - Understanding of retail planning, merchandise planning or supply chain systems - Experience with ERP platforms such as SAP, Oracle or Microsoft Dynamics is desirable - Power BI experience is a plus - Excellent communication and customer-facing consulting skills - Ability to simplify complex technical concepts for business stakeholders Success in this Role You’ll be successful if you: - Think strategically while remaining hands-on technically - Enjoy solving complex integration challenges - Build trusted relationships with customers - Mentor and elevate those around you - Drive technical excellence across every implementation Benefits - Equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Role Description We are looking for an experienced Project Manager to lead the successful delivery of Centric Planning implementations across North America. This role is responsible for managing complex enterprise software implementations for leading retailers, ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction. Working closely with Solution Architects, Technical Architects, Consultants, Customer Success and Sales, you’ll guide customers through every phase of implementation while driving delivery excellence and helping evolve our Professional Services methodology. What You’ll Do - Lead end-to-end implementation projects for Centric Planning customers across North America - Own project scope, schedule, budget, risks, and resource planning - Build trusted relationships with customer executives, project sponsors and key stakeholders - Facilitate project governance, steering committee meetings and executive status reviews - Coordinate cross-functional delivery teams including functional consultants, technical architects and developers - Proactively identify project risks and develop mitigation strategies - Ensure projects are delivered with high quality while meeting customer expectations and commercial targets - Drive adoption of Project Management Office (PMO) standards, governance and best practices - Partner with Product, Customer Success and Global Delivery teams to continuously improve implementation methodologies - Support pre-sales engagements by contributing implementation strategies, project estimates and delivery approaches - Mentor junior project managers and contribute to building delivery excellence across the North American Planning practice Qualifications - 5+ years managing enterprise software implementation projects - Experience delivering SaaS or cloud-based enterprise applications - Retail Planning, Merchandise Planning, Supply Chain or Retail Technology experience preferred - Strong stakeholder management and executive communication skills - Proven ability to manage multiple concurrent projects - Experience with Agile, Waterfall or hybrid delivery methodologies - PMP, PRINCE2 or equivalent certification is an advantage - Willingness to travel occasionally to customer locations Success in this Role You’ll thrive if you: - Build confidence with customers through clear communication - Stay calm and organized in complex environments - Balance customer success with commercial outcomes - Enjoy leading cross-functional teams - Continuously improve project delivery processes Benefits Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Role Description We are seeking a dynamic and results-driven Field Marketing Manager to oversee our marketing activities in the UK, Ireland, South Africa, DACH and Nordics countries. Reporting to the EMEA Marketing Manager for CPGR markets, you will be responsible for planning and executing regional marketing initiatives aligned with our growth strategy, specifically in the Food & Beverage, Grocery, Cosmetics and Personal Care industries. This role requires a highly organized, strategic thinker and doer, capable of collaborating with both marketing and sales teams to drive regional growth and elevate Centric Software’s market presence. Key Responsibilities - Develop, implement and optimize field marketing strategies and programs that align with Centric Software’s business objectives, drive pipeline growth and increase customer engagement. - Collaborate with Sales teams to align marketing initiatives with regional sales goals and priorities. - Design efficient marketing regional lead generation programs for all industries and countries (both inbound and outbound), measuring ROI and campaign effectiveness. - Regularly deliver reports and use data insights to refine and optimize future initiatives. - Plan and execute regional marketing tactics to generate meetings with our sales teams such as trade shows, conferences, webinars, seminars and customer-focused activities, overseeing all logistics, promotions, and post-event follow-ups. - Build and nurture relationships with regional ecosystems to enhance Centric Software’s market presence and brand visibility. - Manage the field marketing budget, ensuring resources are allocated efficiently to support business goals and maximize impact. - Collaborate with cross-functional teams (including sales and marketing team members) to drive various initiatives to completion. Qualifications - 3-5 years of experience in B2B SaaS marketing, with a focus on field marketing. - Degree in Marketing (Business School or equivalent). - Proven track record in planning and executing successful regional marketing programs. - Strong ability to work both independently and collaboratively within cross-functional teams. - Adaptable, with the ability to thrive in a fast-paced, changing environment. - A proactive problem-solver with a solution-oriented mindset. - Proficiency in marketing automation tools and CRM systems (e.g., Pardot, Salesforce). - Strong collaboration skills, with the ability to work across international teams. - Willingness to travel for events and activities. - Experience managing vendor relationships and budgets. - Languages: English (required). Proficiency in additional languages (French or German) is a plus. Additional Information - This is a home-office-based position. You must be comfortable working remotely and have a designated home office space with a reliable internet connection. - Depending on the country and city of residence, offices or coworking spaces are available. - Occasional travel is required to support regional events and initiatives. - Location: France or UK.

Role Description Drive high-impact solutions across sales engagements, marketing initiatives, and business development activities by effectively positioning Planning & Pricing solutions across France and the wider EMEA region. Translate customer requirements into tailored solution capabilities, ensuring alignment with business objectives and regional market dynamics. - Partner closely with Professional Services to develop compelling, high-quality proposals that support successful deal execution. - Lead the growth and development of regional expertise in Planning, mentoring teams and elevating overall capability and knowledge within EMEA. - Contribute to product evolution by supporting requirements gathering and specification development for the Planning & Pricing solution, incorporating European market needs. Qualifications - Bachelors or Masters Degree - Availability for travel across France and EMEA depending on location - Fashion / Specialty Retail Planning processes industry expertise - Significant experience with Software Planning, Optimization, Analytics - Knowledge of database and BI data science applications - Excellent presentation, and application demonstration skills with small or large audiences - Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues in an international environment - Ability to adapt to a rapidly evolving technology and commercial environment - Fluent in French and English (required) Requirements - Analyze customer business requirements as a basis to propose Planning & Pricing Solutions - Collaborate with the rest of Sales Team in qualifying prospects across France and EMEA - Responsible for in-depth, broad-based pre-sales presentations of the entire Centric Planning Solution suite - Configure Centric Software solutions which are fit for purpose through product presentations and supporting materials - Produce written specifications (i.e. Solution Scope Documents and Use Case Documents) highlighting product features and benefits / value-add to customers to capture business process requirements for proposed solutions - Analyze requirements and design solutions for complex customer requirements and its pain points - Prepare response documentation for RFI/RFP requests - Ensure clear understanding of customer’s technology requirements; providing support for proposal and project teams and technical leadership with a vision to win and deliver large-scale, complex solutions - Provide input into future solution functionality, implementation methodology and customization standards, with consideration for regional needs - Take part in marketing campaigns according to personal understanding of European markets and customer needs, ensuring that sales pitches are also aligned Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Description We are looking for a Contract Sales Recruiter who thrives in a fast-paced, dynamic environment and can attract top-tier talent to support our growing go-to-market teams. This role will begin as a 6-month contract, with the potential to extend. This is not a technical recruiting role. This is a role for a true sales recruiter, someone who understands what makes a great salesperson, knows how high-performing go-to-market teams operate, and can identify the traits that lead to success in customer-facing roles. - Focus on recruiting for roles across Sales, Pre-Sales, Customer Success, and other go-to-market functions. - Help find self-starters, top performers, collaborative team players, and commercially minded candidates who can align with Centric’s ambitious growth goals. - Represent Centric with energy and credibility, telling our story in a compelling way. - Help candidates understand why our products, customers, and market opportunity are exciting. Qualifications - Proven experience recruiting sales and go-to-market talent, ideally in a SaaS, enterprise software, or high-growth technology environment. - A strong track record of recruiting roles such as Account Executive, Sales Development, Business Development, Inside Sales, Pre-Sales, Customer Success, or other customer-facing commercial positions. - A deep understanding of what makes a strong sales representative, including drive, resilience, curiosity, communication skills, business acumen, relationship-building, and the ability to influence. - The ability to assess sales talent beyond keywords and job titles, including motivation, selling style, coachability, customer orientation, and long-term potential. - A self-starter mindset with a high degree of initiative and the ability to take ownership of searches from intake through offer. - Excellent storytelling and communication skills, with the ability to engage candidates and clearly convey the value of Centric, our solutions, and our growth opportunity. - A collaborative approach and the ability to build strong relationships with hiring managers, business leaders, candidates, and internal partners. - A sense of urgency, strong prioritization skills, and the ability to manage multiple searches at once. - Experience using applicant tracking systems and recruiting tools; experience with Workday is a plus. - Comfort working remotely and independently while staying highly connected to the team. Requirements - Manage the full-cycle recruiting process for sales and go-to-market roles, from intake meetings through sourcing, interviewing, offer support, and close. - Partner closely with hiring managers and GTM leaders to understand role requirements, team dynamics, hiring priorities, and what success looks like in each position. - Proactively source high-quality candidates through LinkedIn, referrals, talent networks, job boards, and creative sourcing strategies. - Build strong pipelines of sales and customer-facing talent for current and future hiring needs. - Identify candidates who embody Centric’s values and bring the qualities needed to succeed in a fast-paced, high-growth sales environment. - Tell Centric’s story with confidence, helping candidates understand our products, customers, culture, and market opportunity. - Ensure candidates understand the role, the expectations, and how they can contribute to Centric’s continued growth. - Work cross-functionally with internal teams to support hiring strategies and ensure alignment throughout the recruiting process. - Conduct candidate screens, coordinate feedback, support reference checks, and assist with offer conversations as needed. Contract Details - Initial 6-month contract with potential to extend. - 100% remote / home-based. - Must be located in Vancouver, Canada. - Reporting to VP, People & Culture.

Role Description The Centric planning team are leading the market in the delivery of first-class planning solutions for the fashion and retail industries. A dynamic and driven team of technical and business experts delivering end-to-end planning systems and driving customer project success. The role reports into the Client Services Director. - Define and optimize design solutions in line with clients’ requirements leveraging the Centric Planning platform - Work closely with Centric solution delivery teams and customers clients - Collect, understand, challenge and communicate the business requirements for the project, translating these into functional specifications - Define the configuration and data requirements to meet the required business processes - Assist in the preparation system test and validation plans Qualifications - Scientific or technical degree in Engineering or Computer Science - Excellent technical, verbal and written communication skills - Basic knowledge on database queries (MS SQL Server) - Knowledge of Planning applications at a strategic and operational level - Track record in consultancy within the IT / Merchandising / Supply Chain planning - Experience in Planning Management systems and tools implementation - Previous business and implementation experience - Good English language skills Requirements - Advanced knowledge on database queries (MS Sql Server) - Knowledge of data science - Power BI knowledge (Dataset modelling and Dashboard design) Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Description Provide technical direction and drive positive outcomes on complex solutions. - Develop and document clear technical models to meet client needs. - Identify, delegate, and perform project-related tasks, including software installation, configuration, deployment training, and support. - Draft documents (blueprints) defining the integration between planning and third-party systems. - Ensure or participate in the integration between planning and other internal modules and third-party systems. - Oversee and mentor consultants during solution delivery. - Assist in sizing and implementing simple or complex architectures. - Bridge R&D and customer services for architecture-related issues, third-party integrations, and advanced configuration. - Promote best practices for configuring planning tools. - Suggest functionalities for future solutions, methodologies, and standard customizations. - Follow software quality engineering procedures. - Achieve customer goals and ensure customer satisfaction. Qualifications - Degree in Engineering or Computer Science. - Excellent technical, verbal, and written communication skills. - Knowledge of database queries (MS SQL Server). - Understanding of retail business processes and industry issues at strategic and operational levels. - Experience with planning tools and business implementations. - Strong autonomy, seniority, and a passion for innovative technologies and challenges. - Ability to contribute to a growing company and showcase your talent. - Fluent in English. Requirements - Advanced knowledge of database queries (MS SQL Server). - Experience in Azure architecture, deployment, and optimization. - Knowledge of major ERP software modules. - Proficiency in Power BI (dataset modeling and dashboard design). Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Role Description The responsibility of the Project Director on a Centric Planning project is to ensure the project is delivered with all three of these metrics met: - On time delivery - On budget delivery - High customer satisfaction - Define the project plan and articulate the tasks and resources of the project in order to carry it out. - Monitor the progress of the project and its indicators to ensure that it is shared internally as well as with our customers. - Manage the Centric Planning project team and potential partners in the execution of their task. - Oversee the collection of client requirements and create a plan for delivery, using Centric business and technical consultant resources allocated to the project. - Monitor Centric consultation time and expenses incurred and ensure the profitability of the project. - Prepare, organize and present the project steering committee in alignment and agreement with the Client Project Director. - Draft and maintain service offers (SOW) essential to projects. - Work with key client-side users to capture requirements when needed and support execution with the rest of the project team. - Ensure the application of good configuration practices and participate in application design. - Manipulate the software / manage configurations in order to facilitate agile workshops if necessary. - Consolidate requirements for product extensions and work with R&D to define target functions. Qualifications - Highly self-motivated as well as the ability to collaborate with a team - Experience in IT Project Management - Experience in the Fashion, Luxury, Retail industries - Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers. - Feel comfortable presenting to all Customer roles from administrative to c-suite - Resourcefulness, adaptability and creative thinking Requirements - Familiarity with Retail Planning solutions - Project Management or Agile Methodology Certification - High level of English communication skills, both verbal and written Benefits - Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Role Description We are seeking a Customer Support Representative to join our team and serve as the main point of contact for customers seeking assistance with our AI-based Planning & Pricing SaaS platform. In this role, you will troubleshoot issues, provide solutions, and ensure an excellent customer experience. You will collaborate closely with technical teams to resolve complex problems while maintaining a customer-first approach. Responsibilities - Customer Support Operations: - Respond to customer inquiries via ticket, email, chat, or calls in a timely and professional manner. - Provide accurate, step-by-step solutions to common problems, ensuring customers feel supported and informed. - Issue Resolution: - Troubleshoot software-related issues and escalate complex problems to the appropriate teams (e.g., professional service, customer success, product support, dev ops). - Monitor and follow up on escalated tickets to ensure timely resolution. - Knowledge Sharing: - Educate customers on product features, best practices, and workflows to maximize their experience. - Maintain and update the internal knowledge base and external help center documentation. - Customer Experience: - Act as a customer advocate, ensuring that feedback and recurring issues are communicated to the product and success teams. - Deliver exceptional service, aiming to exceed customer satisfaction goals. - Performance Metrics: - Meet or exceed key performance indicators (KPIs) such as # of tickets created, first response time, resolution time, and customer satisfaction (CSAT) scores. Qualifications - 1-2 years in a customer support, service desk, or help desk role, preferably within a SaaS or tech environment. - Bachelor’s degree in computer science, business, IT, or a related field (or equivalent experience). Requirements - Excellent communication and problem-solving skills. - Technical aptitude and ability to learn new software quickly. - Cloud Solutions, Data Integration, Business Intelligence, Supply Chain. - Ability to work in teams and 100% remote. - Familiarity with customer support tools (e.g., Zendesk, Jira, or Salesforce). Attributes - Patient, empathetic, and customer-focused. - Strong organizational skills and attention to detail. Languages - English is a must. Software - SQL is a must, Python, JavaScript is a plus.