• Lead end-to-end enablement programs of significant scope, from strategy through execution and measurement, aligning cross-functional stakeholders and adapting plans to evolving business priorities • Partner with Sales, Success, and cross-functional teams to launch new programs, products, processes, and sales motions with clear readiness plans that will drive strong field adoption • Create high-quality enablement assets, process documentation, and communication frameworks that bring consistency, clarity, and operational rigor across teams • Evolve into a GTM subject matter expert by mastering methodologies, workflows, and tools—leveraging AI enhancements where possible—to drive significant performance gains • Mentor peers and contribute to a culture of continuous improvement by sharing best practices, elevating standards, and helping the team scale • Act as a consultant to GTM leaders, marketing, operations, and product to ensure the successful execution of launching new programs, products, and processes • Leverage sales data and performance insights to identify root causes of performance gaps and translate them into targeted enablement strategies that drive measurable improvements in productivity, adoption, and revenue outcomes

Role Description We are seeking a senior, high-impact leader to build and scale our global Sales Operations & Sales Enablement function. This is a strategic role responsible for unifying and optimizing sales processes across a complex, multi-solution, SaaS organization. This leader will bring both credibility and execution - someone who has evolved from a sales background into operations, understands how revenue organizations truly function, and can establish structure, discipline, and scalability across global teams. What You’ll Do: - Build & Lead a Global Sales Operations Function - Develop and scale a best-in-class global sales operations and enablement function - Define and implement standardized processes, methodologies, and operating rhythms across regions - Serve as a key strategic partner for Sales, Finance, Marketing, Legal and our C – Suite team. - Drive Post-Acquisition Integration - Lead the integration of newly acquired sales organizations into a unified operating model - Consolidate disparate CRM systems, tools, and processes into a cohesive structure - Create scalable frameworks for onboarding future acquisitions - Own CRM, Data & Reporting Excellence - Oversee Salesforce strategy, architecture, and optimization - Build robust dashboards, reporting structures, and forecasting frameworks - Ensure data integrity and actionable insights across the revenue organization - Enable & Scale the Sales Engine - Design and implement enablement programs to improve productivity and performance - Build and mentor a team responsible for supporting global sales execution - Create repeatable playbooks and methodologies that drive consistency and growth - Collaborate Across the Business - Partner closely with Sales, Revenue Operations, Marketing, Finance, and Product teams - Act as a central connector across functions to align strategy and execution - Influence and drive alignment in a highly matrixed environment Qualifications - Leadership presence & credibility: brings confidence, experience, and influence with senior stakeholders - Builder mindset: thrives in ambiguity and has a proven track record of building functions from the ground up - Operator with methodology: brings structure, frameworks, and a clear point of view on “how it should be done” - Highly collaborative: able to work across diverse teams, regions, and personalities - Global perspective: experience working across EMEA and APAC markets is strongly preferred Requirements - 10–15+ years in Sales Operations or Sales Enablement leadership roles - Background in sales earlier in career strongly preferred - Deep expertise in Salesforce (architecture, reporting, dashboards, process design) - Proven experience integrating sales organizations post-acquisition - Experience leading global teams and operating across multiple regions - Demonstrated success building and scaling teams, processes, and systems What Success Looks Like - A unified, scalable global sales operating model across all business units - Clear, reliable forecasting and reporting across regions - A high-performing sales organization supported by strong enablement and operations infrastructure - Seamless integration of acquired companies into a single sales ecosystem - A fully built, high-impact global Sales Operations function recognized as a competitive advantage Company Description Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

• Ensure CRM records are accurate, up-to-date, and well-organized to support the sales team. • Execute one-off data cleaning projects to maintain data integrity. • Set up new clients in the CRM as needed. • Review internal buy-side deal filters weekly. • Enrich target records with relevant industry details, company information, and key contacts. • Provide relevant lead information to the sales team. • Prepare materials for sales calls, meetings, and pitches. • Create and manage custom sales reports. • Track key performance metrics and ensure the team has timely, accurate data for decision-making.

• Support all sales efforts for the CTI organization • Track proposal requests within the Wrike and CRM tools and coordinate internal draft proposals, review process, and deliver to final audience • Manage, monitor, and notify CTI Sales team of RFP opportunities from the bid RFP services tool utilized by CTI • Support coordination of RFP initiatives including managing RFP Wrike tool process, coordination of deliverables from internal teammates, communications with prospects/channel partners, coordinate finalist meetings, and other related tasks • Research opportunities that are out-for-bid or will be going out to bid through our bid research tool • Research competitive intel and other types of requested information using our competitor intel tool and facilitate the internal competitor data capture process • Maintain sales pipeline information within Wrike for reporting to Leadership • Assist in reviewing the creation of sales sheets, proposal content, RFP content, presentation slides and other marketing pieces as requested • Participate in regularly scheduled internal sales meetings • Directly support requests from Brown & Brown brokers/offices and coordinate with Sales team.