• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leveraging existing solutions • Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference • Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey • Shift client’s clinical preference from diagnosis basis to patient’s long-term success • Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions • Collaborate with support teams through sales process and long-term implementation of solution(s) using Customer Relationship Management (CRM) system • Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions

• Drive durable ResMed brand prescriptions • identify referral opportunities • increase patient funnel by leverage existing solutions • develop and maintain solid relationships and engagement with clients • acquire a thorough understanding of client and patients’ needs • collaborate with support teams through sales process • represent ResMed as the subject matter expert

Title: Senior Account Manager Location: remote Remote, Remote, Canada . full-time . April 24, 2026 Job Description: Senior Account Manager  Position: Senior Account Manager Department: Account Services Location: Remote within Canada Position Type: Full-Time, Permanent Salary Range: $88,000 - $102,000 CAD per year, plus eligibility for company bonus and benefits  Hours: Monday – Friday, 8:30AM – 5PM (in your time zone, flexible hours) If you crave a workplace that values your ideas, your growth and development and where you can learn from the best, then you're exactly who we're looking for. We're not interested in the status quo - we're here to shape the future of agrimarketing. And we know you share that passion too. As one of the largest ag-focused agencies in the world, we challenge people and brands to be more than they imagined. At our core, we’re a team of outperformers who are committed to growing ourselves, our colleagues, our clients and our business. We’re looking to attract and grow creative and strategic minds who share our desire to outperform in their careers and in their lives. With the right people, we will create great outcomes for clients, employees and Think Shift. See a future for yourself at Think Shift? Keep reading! SUMMARY  You get excited about creating and executing integrated marketing strategies. You excel at showing leadership and love working with a team to gather creative and client input. You build and strengthen transparent client relationships, helping and growing the client every chance you get. ACCOUNTABILITIES  35% Client Relationship Management - Lead the discovery process with clients, collaborate with team members and embrace clients as partners, using their input to inform and inspire creative ideas. - Effectively draft, present, and explain all agency work/proposals to clients. - Ensure clear articulation of client and agency deliverables with timelines. - Grow key client relationships and meet (or exceed) financial goals. - Stay apprised of clients’ products, services and marketing developments as well as industry and competitor changes to proactively provide the best service for each client. 20% Team Leadership - Lead or co-lead projects from concept to completion: Scope and estimate work, lead project kickoffs, monitor progress, achieve timelines, and delight your clients. - Collaborate with project teams to develop big ideas and brand propositions. - Equip the Accounts Team and Creative / Digital / Development Teams with essential project details to ensure alignment to strategic goals. - Steward, develop, and manage a dynamic team of Project Managers and Coordinators. 15% Strategic and Communication Planning - Provide marketing, strategic, brand and digital based solutions for assigned client accounts. - Collaborate with creative teams and leverage their skills in implementing integrated marketing strategies. - Oversee implementation of approved plans and strategies and all forms of primary research. - Seek opportunities to widen the services provided to your client base - Organize account planning activities to define project challenges and opportunities. - Link branding and advertising to the client’s broader business objectives - Ensure awareness among the Accounts Team on client and project details and strategic goals. 20% Project Management - Collaborate with project teams to develop big ideas and brand propositions. - Ensure account coordinator and creative/development team is apprised of all relevant account and project details and strategic goals where required. - Oversee the management of projects from concept to completion; ensure work is properly scoped and estimated accurately, organize project kickoffs, keep apprised of project process driving towards agreed-upon timelines, and ensure client satisfaction. 20% Administrative - Review and proofread all production materials to confirm they meet standards, strategic goals and are error-free prior to client presentation. - Sign off on all client invoices and billing worksheets, ensuring they are within project scope. - Define and manage Think Shift administration process with clients. - Other duties as required based on client and department needs. We’re looking for  Functional: - Undergraduate degree in business with a focus on marketing or (an equivalent combination of education and experience may be considered). - 8+ years of experience in a client service/ marketing role. - Agriculture experience is an asset. - Experience with brand management and strategic business initiatives. - Proven experience in sales, budget planning and proposal writing. - Financial and business acumen. - Extensive experience in the advertising/ marketing industry with some digital knowledge. - Strong presentation and communication skills. - Must be able to travel (International). Behavioural: - Client Intimate: Customer centric attitude with a strong passion to do what it takes to grow client relationships, invest the time and effort to build equity and deliver value so as to become a trusted advisor. - Hustle: Ability to think strategically and creatively, providing the client with a plan of action supported by new ideas or solutions that will help exceed client expectations and surpass internal goals. Create the great idea when they didn’t ask for it. - Team Player: Strong team leadership skills, supported by a team-first attitude, volunteering to take on new clients or help a team member in need. Adding to the well-being of the agency’s culture is also a priority. - Communication: Superb listening and communication skills. Listen to learn, assess what’s required, determine the necessary team and share the information they are required to know to build a solution the client approves of. BENEFITS  Think Shift provides an attractive, market-researched comprehensive compensation plan, which includes base salary and company bonus. Employees enjoy a range of benefits, some of which include:   - Super flexible remote work arrangements. - Medical, dental and vision benefits coverage as of day 1. - Life and travel insurance as of day 1. - Mental health and wellbeing support and services through Inkblot Therapy. - Unlimited wellness days so you can be at your best. - 3 weeks of vacation. - Paid time off that accrues and rolls over. - Semi-annual bonuses (based on company performance). - Professional development opportunities . - Employee referral bonus. - Annual company retreat Our Freedom with Responsibility Philosophy  At Think Shift, we believe our unique culture and philosophies make us different in a good way. Our talented team of multi-disciplined creators and strategists have one thing in common: the drive to outperform and to help our clients do the same. We believe in providing guidelines for Think Shifters to operate within instead of putting up fences that can restrict true creativity and diversity of thought. With the freedom to operate in a way that best works for them, it allows everyone to bring their best selves to work. But with great freedom also comes great responsibility and the expectation of following through on what you say you’ll do. We understand this approach is not for everyone. Think Shift is for those who blaze the path for their own growth and challenge the status quo to find a better way. It’s for those who are committed to protecting, preserving and overall, enhancing what has been entrusted to them. We Want You to Be YOU! At Think Shift, we want everyone to feel comfortable bringing their complete and authentic selves to work. We believe that when individuals bring their unique experiences, backgrounds, knowledge, perspectives and self-expression to the collaborative process, our team becomes even more amazing. We are committed to fostering a diverse and inclusive workplace and welcoming talent from all backgrounds. As part of our stewardship commitment, Think Shift continually strives to create a culture of respect and fairness for all. If you require any accommodation or support during the recruitment process, please let us know.

• Hire, onboard, and develop TAMs; promote an inclusive environment centered on continuous improvement • Optimize coverage, capacity, and staffing across multi-country portfolios • Manage customer concerns and complex programs; drive risk mitigation, recovery plans, and clear executive communications • Ensure success plans, adoption roadmaps, and executive business reviews are delivered to standard • Align with Sales/CSM/Consulting/Support on account strategy, renewals, expansion, and services attach • Represent the customer voice to Product/Engineering; participate in feedback loops and advisory initiatives