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Adobe logo
Adobe

Self-described as the global leader in digital media and marketing solutions, Adobe helps everyone from emerging artists to global brands bring digital creations to life and delive

Senior Manager, Technical Account Management

Location

Germany

Posted

41 days ago

Salary

0

Seniority

Senior

Bachelor Degree8 yrs expGermanEnglishAEM

Job Description

Senior Manager, Technical Account Management

Adobe

• Hire, onboard, and develop TAMs; promote an inclusive environment centered on continuous improvement • Optimize coverage, capacity, and staffing across multi-country portfolios • Manage customer concerns and complex programs; drive risk mitigation, recovery plans, and clear executive communications • Ensure success plans, adoption roadmaps, and executive business reviews are delivered to standard • Align with Sales/CSM/Consulting/Support on account strategy, renewals, expansion, and services attach • Represent the customer voice to Product/Engineering; participate in feedback loops and advisory initiatives

Job Requirements

  • 8+ years in enterprise Customer Success, TAM, or Consulting
  • 5+ years people leadership
  • Proven success leading geographically dispersed teams
  • Strong executive presence and communication
  • Working knowledge of Adobe solutions (e.g., AEP/RTCDP, AEM, Analytics/CJA, Journey Optimizer/Campaign, Marketo Engage, Target, Workfront)
  • Data-driven approach; proficiency with forecasting, capacity planning, dashboards, and health models
  • Proficiency in German and English

Benefits

  • Comprehensive benefits programs
  • Professional development opportunities

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