• Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims • Leads a team and provides development opportunities for direct reports • Review CIQ and HUD alerts, track trends and give appropriate development feedback • Identifies issues in claim handling and recommends viable solutions • Responsible for team KPI metrics • Provides technical claims recommendations in an effort to improve case outcomes • Review claims on audit and coach/develop adjusters on areas of learning need • Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes • Provides input for continuous development of claims guidelines and best practices • Recommends potential product developments and process improvements • Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally • Presents reporting results on trending and areas of opportunities as well as areas of excellence • Interacts and communicates effectively with claims leadership, business partners, and teammates • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications • Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim liability professionals • Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength.

Role Description - Receive and manage customer orders via phone and other communication channels - Provide excellent customer service with clear, professional phone communication - Process orders accurately and efficiently - Track and follow up on orders to ensure timely delivery - Source specific products based on customer requirements - Prepare and provide quotes to customers as needed - Maintain organized records of orders, quotes, and communications - Coordinate with suppliers and internal teams to ensure smooth operations Qualifications - Proven experience as an Office Manager or in a similar role - Excellent phone etiquette and communication skills - Strong organizational and time management abilities - Ability to multitask and work effectively in a fast-paced environment - Reliable, self-motivated, and detail-oriented - Confident and competent in handling customer interactions - Ability to take initiative and problem-solve independently - Basic technical proficiency with standard office software and systems - Comfortable working U.S. hours Requirements - Full-Time, Remote Work - Working Hours: US Hours (9am-5pm EST) Benefits - Remote work from home Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Role Description As a Renewals Lead, you will be responsible for leading the effort renewing a book of services business for an assigned area-level sales territory. You will have responsibility for managing, growing, and facilitating timely execution of the renewals business, for an assigned group of renewals, in alignment with the overall Renewals team strategy. Your Impact: - Facilitate and support adoption of renewals strategies within assigned area - Develop and maintain a close and effective working relationship with field sales - Engage directly with clients to lead the renewals process and facilitate timely completion - Lead renewal program adoption within assigned area - Work closely with Sales to align priorities and lead full team collaboration - Achieve or exceed your monthly, quarterly and annual sales goals - Learn ePlus products and services, with emphasis on the various types of support options and services available by manufacturer - Execute various campaigns defined each quarter in conjunction with vendor focus & promotions - Update required sales funnel and customer data bases in a timely manner - Master all internal sales processes, systems and procedures Qualifications - Bachelor’s Degree or equivalent with 1-3 years of inside sales / renewals / account management experience - Understanding of all renewals offerings, tools and sales programs - Ability to communicate effectively with high-level decision makers and field sales members - Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships - Ability to develop a territory/business plan - Ability to work independently and quickly learn the fundamentals of account management - Ability to quickly learn technology tools and maintenance support solutions by vendor and communicate the benefits to clients over the telephone - Strong computer skills Requirements - The initial base salary range for this position is expected to be between $21.63 and $31.25 hourly. - The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. - In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses. - If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time. Benefits - ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. - Details of participation in these benefit plans will be provided if an offer of employment is extended.

MAIN REPONSIBILITIES / DUTIES - Utilizes the medical resources and expertise to develop and enhance KOL management across. He / she should provide the best use of information, research results and medical updates to customers as well as internal; stakeholders to ensure Pfizer activities are well-supported by the substantiated scientific evidence. - Develop and communicate customer insights based on medical to medical interactions with HCPs in the respective markets, with 100 % time allocation for customer facing medical interactions. - Develop and implement the Medical Strategy to support patient programs and initiatives across region, in alignment with the marketing and Business strategy to "Put Patient First". - Design, develop and execute Medical Awareness & Educational programs needed for HCPs (including Nurses) involved in Pfizer Patient programs. - Prepare and compile medical resources / Products' Scientific data/Clinical articles/Publications /Studies/Journals/Slide-kits and Presentations, to be used according to local SOPs - Identify Disease area/Customers' Medical needs and exchange inputs - KOL Management: Participate and develop Key Opinion Leader's (KOL's) & Health Authorities partnership programs in coordination with the Marketing group. - Prepare and conduct medical training sessions for the field force in case of new Product Launch. - Develop effective relationships and partnership platforms with key influencers, external organizations, health authorities, patient associations and third parties to drive and maximize the outcomes of patient programs in countries. - Lead the process of Data Generation to identify patients' needs and management of diseases. - Design and execute Advisory Boards for respective therapeutic areas. - Co-ordinate and utilize specialist knowledge with colleagues in formulating and implementing medical strategy - Answer medical questions concerning patient programs in ELI region . - Provide medical training and education to internal and external staff on disease areas under his responsibility, policies, regulations and other areas to engage teams and enhance the internal and external capabilities to conduct and manage Patient Programs. - Review and approve Pfizer meetings, materials and grants based on merits and scientific content. He/she provides the needed FCPA reviews and supports the teams with necessary advices and trainings. - Coordinate and align with Legal, Medical Compliance, Regulatory, Commercial, PA and other internal functions to ensure compliance to SOPs and local regulations in all promotional and patient activities and materials. Ensure Adherence of compliance/company procedures & policies (SOP's) REQUIRED SKILL SET Technical - Medical background - Excellent spoken and written English - Excellent presentation skills - High Communication and Cross-functional Skills - Keep up to date with market trends and new developments utilizing information or business improvement - Ability to both provide and receive constructive feedback - Build and maintain excellent relationships with colleagues and clients - Work as part of a team to reach common goals - Ability to form a balanced opinion taking into account a wide range of information - Deliver creative and ingenious ideas for change and continuous improvement Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Medical