Bringing people and brands closer together
Canada Post Representative – Bilingual
Location
Canada
Posted
58 days ago
Salary
$19 / hour
Seniority
Senior
Job Description
Canada Post Representative – Bilingual
NQX
• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions • Manage multiple chats at once ensuring responses within service standards • Handle incoming calls with professionalism, empathy, and a solution-focused attitude • Accurately document customer interactions and follow processes while navigating multiple tools • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand)
Job Requirements
- Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time
- Typing speed of 40+ WPM with accuracy
- Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST, Saturday and Sunday, 9:00 am to 9:00 pm EST
- Reliable high-speed internet connection (minimum 25 MBPS)
- Dedicated, quiet workspace free of distractions
- Flexibility to work evenings and weekends.
- Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns
- Strong multitasking and problem-solving skills, with attention to detail
- Comfortable working under pressure in a fast-paced environment
- Previous customer service experience is an asset.
Benefits
- Premiums for weekend hours and bilingualism
- Fully-paid training and coaching program
- Work from home – equipment provided
- Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance
- Career progression opportunities to advanced roles as you gain experience.
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