NQX

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions • Manage multiple chats at once ensuring responses within service standards • Handle incoming calls with professionalism, empathy, and a solution-focused attitude • Accurately document customer interactions and follow processes while navigating multiple tools • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

• Provide warm, informed, solution-oriented service to citizens seeking telephone assistance. • Assist callers by answering questions, processing transactions, or helping them complete transactions on a range of topics. • Manage calls with discretion and confidentiality at all times. • Stay up to date with updates and information that will be shared.

• Answer calls from customers regarding their upgrade to a communicating meter. • Call customers for follow-ups and to schedule technician appointments. • Manage complains and claims regarding service delivery professionally thanks to your empathy and commitment to others.

• Provide telephone assistance on behalf of a government entity • Answer citizen informational needs • Handle calls with discretion and confidentiality • Schedule in-centre appointments • Direct citizens to another service if needed

• Help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact. • You will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently. • Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.

Role Description Every day, thousands of NQX representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Moncton team. As a Communication Support Specialist - Bilingual, you'll help people with disabilities (verbal or auditory) communicate with a loved one, a service provider, or any other necessary contact. By helping people overcome their communication challenges, you can have a positive impact on their lives. Responsibilities - Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments. - You facilitate interaction between the caller and a loved one, a service provider, or any other necessary contact. - Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet. Qualifications - Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time. - High school diploma or equivalent completed. Requirements - Available to work up to 40 hours/week from Sunday to Saturday, 24 hours a day - your flexible schedule is essential to our callers' daily lives. - Candidates must reside within 100 km of the NQX Moncton center to be able to travel there, if necessary. - For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space. - Proven ability to enter data quickly and accurately. - Ability to multi-task. Benefits - Hourly rate of $18.90 after training, bilingual premium included. - A night premium of $1.50/hour and a weekend premium of $0.25/hour. - Work from home – equipment provided. - Fully paid training and coaching program. - Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferred pricing on insurance; discounts on telecommunications products and services.

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions • Manage multiple chats at once ensuring responses within service standards • Handle incoming calls with professionalism, empathy, and a solution-focused attitude • Accurately document customer interactions and follow processes while navigating multiple tools • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand)