Role Description The Dispatch Lead is an active dispatching role with territory-level lead responsibilities. In addition to personally handling dispatch assignments within their assigned territory, this position leads a team of dispatchers on complex or hard-to-dispatch jobs, helps maintain SLA and service quality standards, and manages offline vendor relationships to fill coverage gaps. This role serves as a point of contact and escalation for internal departments, management, and territory team members, and contributes to network coverage, offline vendor sourcing, and continuous improvement within their territory. Key Responsibilities - Manage day-to-day dispatch operations within an assigned territory, ensuring timely and accurate routing of legal documents in line with SLA and quality standards. - Serve as a working lead for a team of dispatchers, providing guidance, support, and task coordination to drive performance and maintain workflow efficiency. - Support team members on complex or high-priority assignments, offering strategic direction on hard-to-dispatch jobs (e.g., rural, high-volume, or time-sensitive requests). - Monitor territory performance, including coverage, turnaround times, and pricing, and make data-informed adjustments to meet service and cost expectations. - Review and approve pricing exceptions, sheriff service requests, and other escalated dispatch decisions. - Act as a primary point of contact for internal stakeholders, handling escalations, resolving issues, and communicating proactively on service risks or delays. - Source, onboard, and manage offline vendors to support coverage gaps, including negotiating rates and ensuring timely job completion and payment. - Partner with recruiting and network teams to identify coverage needs and support growth of the process server network. - Maintain accurate documentation of dispatch activity, vendor performance, and territory metrics. - Identify process improvement opportunities and contribute to initiatives that enhance dispatch efficiency, coverage, and service quality. Qualifications - High school diploma or equivalent; associate's or bachelor's degree preferred. - 2+ years of experience in legal dispatch, process serving, or a related legal operations role. - Demonstrated ability to guide or support peers in a fast-paced operational environment. - Experience coordinating with offline or on-demand vendors preferred. - Strong organizational and prioritization skills with the ability to manage a personal workload while supporting others. - Excellent written and verbal communication skills, including the ability to negotiate with external vendors. - High attention to detail and commitment to compliance with service-of-process standards. - Proficiency in dispatch or case management platforms; experience with ABC Legal systems preferred. Nice to have - Familiarity with state-specific service of process rules across multiple jurisdictions. - Experience identifying and onboarding new process servers or offline vendor contacts. - Prior experience in a dispatch lead or senior dispatcher role. - Bilingual proficiency (English/Spanish) is a plus. Benefits - Health, Dental, Vision insurance. - 401(k) with company matching. - Paid time off. - 7 Paid company holidays. - 4 Floating holidays per year. - Life Insurance and AD&D Insurance. - Long Term Disability. - Health Care Reimbursement Flexible Spending Account. - Dependent Care Flexible Spending Account. - EAP (Employee Assistance Program). - Pet Insurance. Schedule Full-time, Monday through Friday. Salary Range $43,200 to $48,000. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. Location This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida, or Puerto Rico.

Role Description As the Director of Distributed Team Operations, you will be responsible for leading the development of people systems and strategies that enable Hadley Designs to scale and grow. In this role, you will partner with leadership to create the talent systems required to attract, develop, and retain a high-performing workforce. Your focus will be on building scalable, high-performance systems that align with the company’s growth objectives and help foster a positive organizational culture. This position offers a unique opportunity to shape how we build and nurture our team, enabling both the company and our people to succeed. You will play an integral role in supporting our mission by ensuring that Hadley Designs has the right talent and organizational structure to achieve long-term success. Key Responsibilities - People Systems Leadership: Design and implement systems for attracting, engaging, onboarding, and retaining talent, aligned with the company’s growth objectives. - Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business. - Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization. - Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention. - Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness. - External Partnerships: Partner with external service providers to enhance and support people operations as necessary. How Success Is Measured - Successful implementation of people systems that directly support the business’s ability to scale. - Strong employee retention rates, with high performance and engagement. - Improved leadership confidence in people systems, talent readiness, and organizational alignment. - Predictable, scalable people operations that contribute to the company’s growth and success. Qualifications - 5+ years of experience in People Operations, HR leadership, or a related field, ideally in a fast-growing environment. - Bachelor’s degree in Human Resources, Business, or a related field. - Proven ability to build scalable systems that attract, develop, and retain talent. - Strong experience working with distributed and remote teams. - A passion for people development, with the ability to design and implement programs that foster growth, learning, and employee satisfaction. - Excellent communication and relationship-building skills at all levels of the organization. - A growth mindset and a collaborative approach to solving problems. - Experience using data to drive decisions and measure success. Benefits - Remote-first work environment - Paid time off and holidays - Access to learning resources and professional development - Free access to Hadley Designs products - Regular interaction with leadership, including the CEO and CMO - Stability from a decade as a family-founded, mission-driven brand

• Lead and inspire global Sales Operations and Commissions teams, fostering a collaborative high-performance culture. • Provide strategic direction, partnering with executive leadership to align on business priorities, budgets, and performance goals. • Establish and optimize a world-class Sales Tech Stack to simplify seller experience, maximize adoption, and streamline processes. • Develop scalable, data-driven sales processes and KPIs to improve forecasting, productivity, and revenue growth. • Deliver actionable insights and recommendations through sales funnel tracking, analytics, and performance reporting. • Collaborate across functions (e.g., Product Marketing, Finance, HR) to ensure seamless execution of sales initiatives and content accessibility. • Build and maintain onboarding programs, continuous learning, certifications, and methodology training to upskill sales teams. • Create and manage sales playbooks, collateral, and centralized content repositories to support deal execution and consistency. • Provide tools, coaching support, and enablement resources to sales managers for team development and performance improvement. • Ensure compliance with company policies and regulations while driving operational excellence worldwide.

• This is a high-impact operating role sitting at the center of Cobalt's Security group performance engine. • The VP of Operational Excellence owns gross margin expansion, operating system transformation, and technology-enabled performance improvement across all Cobalt Security partner companies. • You will drive measurable EBITDA improvement through field operations discipline, labor productivity, quoting integrity, and cross-business initiative execution. • This role requires someone who can work across multiple businesses simultaneously, influence without line authority, build systems from scratch, and leave every organization more capable than they found it. • You will report directly to the President of Security and your work will be visible at the portfolio level from day one. • You will own a real P&L number: success is measured by a direct EBITDA delivery target, with supporting KPIs including revenue per technician, billable utilization, and tech stack adoption across the portfolio.