Role Description As the Director of Distributed Team Operations, you will be responsible for leading the development of people systems and strategies that enable Hadley Designs to scale and grow. In this role, you will partner with leadership to create the talent systems required to attract, develop, and retain a high-performing workforce. Your focus will be on building scalable, high-performance systems that align with the company’s growth objectives and help foster a positive organizational culture. This position offers a unique opportunity to shape how we build and nurture our team, enabling both the company and our people to succeed. You will play an integral role in supporting our mission by ensuring that Hadley Designs has the right talent and organizational structure to achieve long-term success. Key Responsibilities - People Systems Leadership: Design and implement systems for attracting, engaging, onboarding, and retaining talent, aligned with the company’s growth objectives. - Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business. - Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization. - Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention. - Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness. - External Partnerships: Partner with external service providers to enhance and support people operations as necessary. How Success Is Measured - Successful implementation of people systems that directly support the business’s ability to scale. - Strong employee retention rates, with high performance and engagement. - Improved leadership confidence in people systems, talent readiness, and organizational alignment. - Predictable, scalable people operations that contribute to the company’s growth and success. Qualifications - 5+ years of experience in People Operations, HR leadership, or a related field, ideally in a fast-growing environment. - Bachelor’s degree in Human Resources, Business, or a related field. - Proven ability to build scalable systems that attract, develop, and retain talent. - Strong experience working with distributed and remote teams. - A passion for people development, with the ability to design and implement programs that foster growth, learning, and employee satisfaction. - Excellent communication and relationship-building skills at all levels of the organization. - A growth mindset and a collaborative approach to solving problems. - Experience using data to drive decisions and measure success. Benefits - Remote-first work environment - Paid time off and holidays - Access to learning resources and professional development - Free access to Hadley Designs products - Regular interaction with leadership, including the CEO and CMO - Stability from a decade as a family-founded, mission-driven brand

• Lead and inspire global Sales Operations and Commissions teams, fostering a collaborative high-performance culture. • Provide strategic direction, partnering with executive leadership to align on business priorities, budgets, and performance goals. • Establish and optimize a world-class Sales Tech Stack to simplify seller experience, maximize adoption, and streamline processes. • Develop scalable, data-driven sales processes and KPIs to improve forecasting, productivity, and revenue growth. • Deliver actionable insights and recommendations through sales funnel tracking, analytics, and performance reporting. • Collaborate across functions (e.g., Product Marketing, Finance, HR) to ensure seamless execution of sales initiatives and content accessibility. • Build and maintain onboarding programs, continuous learning, certifications, and methodology training to upskill sales teams. • Create and manage sales playbooks, collateral, and centralized content repositories to support deal execution and consistency. • Provide tools, coaching support, and enablement resources to sales managers for team development and performance improvement. • Ensure compliance with company policies and regulations while driving operational excellence worldwide.

• This is a high-impact operating role sitting at the center of Cobalt's Security group performance engine. • The VP of Operational Excellence owns gross margin expansion, operating system transformation, and technology-enabled performance improvement across all Cobalt Security partner companies. • You will drive measurable EBITDA improvement through field operations discipline, labor productivity, quoting integrity, and cross-business initiative execution. • This role requires someone who can work across multiple businesses simultaneously, influence without line authority, build systems from scratch, and leave every organization more capable than they found it. • You will report directly to the President of Security and your work will be visible at the portfolio level from day one. • You will own a real P&L number: success is measured by a direct EBITDA delivery target, with supporting KPIs including revenue per technician, billable utilization, and tech stack adoption across the portfolio.

• Support multiple Operations Managers on up to 50 different programme itineraries across product lines and a variety of programme types • Liaise with our Customer Service team, providing timely communication regarding participants’ programme questions and special requests, to find solutions and encourage enrollments • Work with the programme operations team to ensure that programme materials are completed accurately and on time, all procedures for managing programmes are followed, and complete and accurate information has been submitted • Arrange and confirm programme details and logistics such as hotel nights, field trips, transfers, meals, and additional programme staff • Assist with negotiation of contracts for these items, dependent on experience • Daily analysis of enrollments and space allocations on programmes, ensuring optimal use of capacity in keeping with contractual deadlines • Review, triage, and take action on programme changes when complications occur prior to and during programmes • Assist in preparing group leaders and on-the-ground staff for upcoming departures • Review and reconciliation of financial details and invoices for suppliers, staff, and other programme expenses • Work closely with the Programme Administration team to ensure materials and reports are created and distributed on time • Develop comprehensive knowledge of programme content and destinations • Will be required to attend and work on certain programmes related to the position • Moderate travel and some evening and weekend work required • Additional duties as assigned