Expertise and Technology for National Security
ServiceNow Hardware Asset Management Developer
Location
United States
Posted
128 days ago
Salary
$75.2K - $158.1K / year
Seniority
Lead
Job Description
ServiceNow Hardware Asset Management Developer
CACI International Inc
• Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. • Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. • Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. • Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. • Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. • Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. • Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort. • Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations. • Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.
Job Requirements
- 10+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
- Active Secret clearance or the ability to obtain (U.S. citizenship is required)
- Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer
- In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules
- Demonstrable experience with ServiceNow HAM implementation and configuration
- Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers
- Experience with Service Portal development
- Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal)
- Familiarity with asset discovery methods and tools.
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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