• Develop and customize ServiceNow applications and workflows • Write and maintain scripts (Business Rules, Script Includes, UI Actions) • Build integrations using REST/SOAP APIs • Collaborate with stakeholders to deliver scalable solutions

• Design and architect end-to-end ServiceNow solutions • Lead platform strategy, integrations, and governance • Provide technical guidance to developers and stakeholders • Ensure performance, security, and scalability of ServiceNow implementations

• Leading an Information Services teams’ program portfolio including the planning and performance of technical and non-technical initiatives • Supporting the organizational tools and methodologies set by the NM Project Management Office • Acting as a liaison between their Manager and the departments they support • Assisting in budget management, contract management, and program communications

• Lead the successful delivery of ServiceNow solutions and services, for large client programs. • Lead and mentor a team of Software Engineers on projects and align project tasks to engineers’ skill set. • Provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. • Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems. • Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer. • Write/estimate Stories, monitor engineers' work, and own overall quality and delivery of development. • Collaborate with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers. • Draft and publish to company repository technical and process documentation.