• Lead the pod/workstream delivery plan from discovery through go-live readiness (and transition to support), including detailed scheduling, milestones, and stage-gate inputs • Build and manage detailed workplans based on Workfront configuration order, integration sequencing, and dependency mapping; continuously re-plan as constraints change • Lead structured project cadence for the pod (status meetings, working sessions, design reviews), ensuring clear action items, owners, and decision tracking • Manage the pod’s backlog and coordinate handoffs/dependencies with partner pods (including Hypercare & Enhancement and Foundational Governance) • Partner with the System Architect to capture foundational impacts, document change requests, and route items through formal Change Control with clear impact assessments (scope/timeline/resourcing/risk) • Proactively identify, document, and escalate risks, scope creep, and resource gaps early; surface mitigation options and tradeoffs to protect timeline and quality • Maintain clear, consistent communication with agency stakeholders to level-set delivery expectations, confirm readiness, and ensure alignment on goals and upcoming decisions • Ensure required documentation, deliverables, and approvals for the pod are complete and audit-ready prior to stage-gate progression • Coordinate UAT readiness and execution for the track: define test approach and scenarios with SMEs, manage testing cycles, triage defects, and drive sign-off for pod deliverables • Support rollout and transition planning for agencies in-scope for your track, coordinating with enablement/hypercare to ensure adoption and stabilization • Provide pod/workstream inputs into SOW development (scope, deliverables, milestones, assumptions, dependencies, out-of-scope) and contribute to LOE/resource planning • Support and/or drive change orders and scope expansions for the track with documented impacts and stakeholder approvals • Operate with a billable, client-services mindset: proactive forecasting, clear expectations, and escalation that protects delivery outcomes and margin

• Manages Academics projects and initiatives, using principally a hybrid Agile Scrum iterative methodology, including: Planning, organizing, and monitoring projects’ scope, dependencies, impact, timeline, documentation, and effective use of resources. • Defining work-breakdown structures and schedules (sprints dashboard). • Maintaining project requirement backlogs. • Coordinating and guiding requirements and design workshops using online collaboration tools. • Resource management (assigning tasks to individuals). • Activity monitoring, including collaborating with project leads to guide task completion and helping clear roadblocks. • Stakeholder management (leading standups/meetings, disseminating status reports). • Drafting and sharing project documentation. • Development of project dashboards relative to needs of project team members and stakeholders. • Risk identification and mitigation. • Project closeout activities, including leading retrospective meetings. • Manages vendor-related activities associated with projects, including contracts, deliverables, and invoice payments, per established company policies and procedures. • Creates and maintains a repository of Project Management Office (PMO) artifacts, documentation, and tools that assist others in Academics who manage projects and initiatives. • Collaborates with and provides feedback to others who manage Academics projects. • Matures business process automation for Academics, leveraging Microsoft Power Automate and Microsoft 365 tools. • Creates and edits business process documentation. • Coordinates, monitors, and tracks departmental budgets, as requested by the Associate Provost. • Prepares reports and content, as needed, including material for Board presentations, accreditation, and other initiatives.

• Review new accounts from sales and government pipelines, conduct initial research, and gather all required documentation to begin onboarding. • Configure policies and workflows within the ABC Legal platform based on client needs. • Document customized processes and ensure accurate setup before go-live while coordinating with internal teams. • Partner with clients during pre-onboarding (including RFPs) to define success metrics, document goals, and identify risks with mitigation plans. • Act as the primary point of contact during onboarding. • Lead discovery meetings, manage expectations, and provide consistent status updates from contract through activation. • Ensure a smooth transition to account management by delivering a detailed account briefing and facilitating a formal client introduction.

• Support squads in understanding the planning and execution of the product portfolio for the tribe. • Assist in running communication calls. • Promote the organizational standard for Discovery and Delivery processes. • Create and maintain templates and documentation to facilitate the day-to-day work of the tribes. • Support the standardization and enforcement of agile ceremonies across squads (dailies, reviews, plannings, retrospectives). • Support the tribe in organizing OKRs. • Support tribe and squad owners in understanding agile metrics. • Prepare executive presentations for internal meetings. • Maintain the use of the project management tool: board updates, review of rules, and workflow. • Conduct and analyze internal surveys, especially in the context of culture.