Role Description The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. This role operates with a high focus on accuracy, urgency, and communication to ensure that services are completed on schedule and without interruption. A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in Eastern or Central time zone. - Provide telephonic customer service in an inbound and outbound high-volume call-center environment - Complete accurate data review and entry - Able to learn and operate corporate proprietary systems - Request and review treatment and appointment documentation to verify completion and accuracy - Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services - Update all case stakeholders on a regular basis - Type and proofread reports and correspondence via email and management systems - Transcribe correspondence/reports from dictation - Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments - Meet departmental production and quality performance expectations - Additional duties as assigned Qualifications - Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment - Excellent written and verbal communication skills - Ability to meet designated deadlines - Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems - Strong interpersonal, time management and organizational skills - Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations - Ability to work both independently and within a team environment Requirements - High School diploma - Prior work experience in a detail-oriented customer service environment Benefits - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Role Description The Administrative Assistant provides essential coordination and administrative support to the DSO Service Navigation/Assessor team, ensuring efficient client flow and accurate information management. This role is responsible for supporting client intake processes, coordinating assessment appointments, maintaining data integrity, and facilitating communication with clients, caregivers, and partner organizations. The position plays a key role in delivering timely and client-centered services within a fast-paced environment. Main Responsibilities - Triage the client waitlist to identify the next candidates to be contacted for their assessment meetings. - Contact Client/Caregiver's to coordinate meetings including explaining the process, reviewing forms to ensure they are prepared for the upcoming assessment meetings. - Manage and access a cancellation list for rescheduling meetings. - Prepare the Welcome Package to be sent out to clients in preparation for their meeting. - Access data base(s) to update client information including current contact information and contacts. - Digitize forms that need to be transferred to database file. - Securely transfer files via database portal to partner DSOs as needed. - Provide support to the Service Navigation Team with data migration projects. - Knowledge and understanding and or lived experience with Developmental Disabilities. Qualifications - Post-secondary education is preferred. - Good communication, teamwork, and leadership skills. - Ability to work independently and meet assigned deadlines. - Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint). - The successful candidate must provide an acceptable Police Records Check (Vulnerable Sector Screening). - Fluency in French is considered an asset. Requirements - Must be between 15 and 30 years of age. - Must be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. - Must be legally entitled to work in Canada in accordance with applicable provincial or territorial legislation and regulations. Company Description Surrey Place is a not-for-profit organization that helps people of all ages with autism, developmental and sensory-related concerns push the boundaries of what’s possible to achieve new victories. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centers the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Role Description We are looking for a detail-oriented bilingual assistant to support a creative professional services team with accounting, email, sales, project, and administrative tasks. This role is ideal for someone organized, proactive, and comfortable managing multiple workflows remotely. - Reconcile bank and credit card transactions in Xero - Upload receipts and invoices to Hubdoc - Monitor overdue accounts receivable and follow up as needed - Track and process accounts payable and timely invoice payments - Communicate with vendors or clients regarding payment updates - Review and triage Gmail inboxes daily - Respond to booking, invoice, and basic inquiry emails - Prepare and send invoice proposals as directed - Follow up weekly on open quotes and proposals - Review Shopify order activity and identify leads or trends - Build and update potential client lists based on provided criteria - Schedule meetings and consultations through Calendly - Track client communication history and next steps in a shared CRM or project tool - Build project timelines and task lists in project management tools - Follow up with project managers or collaborators for updates - Maintain project documentation in Google Drive - Place online orders for office or studio supplies as needed - Organize digital files, records, checklists, and SOPs - Support occasional Canva design tasks Qualifications - Fluent English and Spanish communication skills - Experience with Xero, Hubdoc, Gmail, Google Drive, Google Docs, and Google Sheets - Familiarity with Shopify, Calendly, Canva, CRM, or project management tools - Strong attention to detail and follow-through - Ability to manage accounting, administrative, and client-facing tasks professionally - Comfortable working independently and escalating important issues when needed - Organized, proactive, and able to prioritize tasks across departments Requirements - Schedule: Part-time. Monday to Friday between 8:30/9:30am–12:30/1:30pm (GMT -8-00) Pacific Time (US & Canada). - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Benefits - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.

• Own All Customer Communication Channels • Appointment Management End-to-End • CRM / Help Desk Ownership • Franchise Admin Support • Escalation Management