95 PERCENT GROUP LLC

Role Description We are seeking an organized and dependable Administrative Assistant to support the Chief Operating Officer in a collaborative and professional environment. This role provides administrative and operational support to ensure day-to-day efficiency and effective communication. This role will work remotely while supporting a cross-functional, distributed team. Who you are - Comfortable with Technology: You use MS Office (Word, Excel, and Outlook) as well as internal software. - Detail-focused: You stay ahead of tasks and follow established processes. - Organized: You manage multiple tasks while maintaining accuracy. - Reliable: You complete assignments on time and communicate status updates. - Calm under pressure: You manage shifting priorities professionally. - Detail-oriented: You ensure information is accurate and complete. Specific Responsibilities Include but are not limited to: - Administrative & Calendar Support - Manage and maintain the COO’s calendar, including scheduling meetings across time zones. - Schedule meetings based on availability, required participants, and logistical needs. - Coordinate meeting logistics, including virtual meeting links and materials. - Assist with organizing materials and agendas for meetings as requested. - Resolve scheduling conflicts and make adjustments as needed. - Meeting Notes & Follow-Up - Take meeting notes and distribute summaries when requested. - Maintain lists of action items and follow up on status updates. - Administrative & Operational Support - Track assigned tasks, follow-ups, and departmental requests as directed. - Maintain organized electronic filing systems, trackers, and documentation. - Provide status updates and reports as requested. - Communication & Coordination - Serve as a point of contact for internal communications related to the COO. - Assist with drafting routine communications and correspondence. - Coordinate information sharing between teams to support smooth workflows. - Provide administrative support for cross-functional meetings and projects. Qualifications - Associate’s degree or equivalent experience; 2+ years of experience in an administrative support role preferred. - Experience supporting leaders or teams in a remote or hybrid environment. - Proficiency in Microsoft Office Suite. - Excellent interpersonal and customer service skills. - Strong written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to manage multiple tasks and deadlines. - Ability to work independently and as part of a team. - Professional discretion and reliability. How we work - With others: Collaborate with internal teams to support operational needs. - With agility: Responsibilities may vary day-to-day, requiring flexibility. - With accountability: We value follow-through and dependable support. - With open minds: We are committed to building a diverse and inclusive workplace. - With pride: We value our people and the contributions they make every day. Physical Requirements / Work Environment - The use of standard office equipment and computers. - Remote work environment with a low noise level. Company Description 95 Percent Group is a leader in literacy instruction for pre-K through grade 8 across the U.S. The company offers professional development training for teachers and administrators as well as print and online products to assist teachers with literacy instruction. 95 Percent Group’s comprehensive educational consulting, professional development, diagnostic assessments, and instructional materials help schools deliver instruction that consistently and significantly increase reading achievement. The company was founded in 2005 and is based in Lincolnshire, IL (northwest suburban Chicago). Its customers are primarily school districts across the U.S., and they are served by consultants who travel for on-site training as well as through online training. 95 Percent Group has a fully engaged and highly committed leadership team who cares deeply about our mission. We’ve hired the best from inside and outside the industry. This is a tremendous opportunity to join a company positioned for continued significant growth. An added plus is knowing that what you’re doing every day is making a significant difference in children’s lives. Come work with a group of smart, fun, passionate professionals who value creativity, innovation, and making an impact. 95 Percent Group, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Description The Director of Homeschool Marketing is a newly created role at All About Learning Press, designed to elevate and expand the marketing function in support of ambitious awareness, demand, and revenue goals. This direct‑to‑consumer (DTC) role is responsible for developing the annual marketing strategy and leading the execution of a robust, multi‑channel campaign plan across email, organic social, paid digital media, events, partnerships, and more. Success in this role requires a deep understanding of the homeschool market—including competitive dynamics, state‑level funding, buyer personas, and eCommerce strategy. The Director will begin by managing a team of three marketers, with expected future growth, and will collaborate extensively across the organization. Key Responsibilities - Strategic Leadership - Partner closely with stakeholders—including the SVP of Homeschool and SVP of Marketing—to develop and support AALP’s strategic growth objectives. - Create the annual marketing strategy and budget aligned with business goals, increasing awareness, generating demand, and driving revenue across both eCommerce and wholesale channels. - Build and maintain a deep understanding of homeschool buyer personas to inform a multi‑channel campaign strategy across key customer segments. - Brand & Content Development - Oversee the development of competitive, thought‑leadership content that positions AALP as the clear authority in the homeschool curriculum market. - Develop and implement a brand identity strategy, including brand guidelines, messaging, and creative standards across all internal and external touchpoints. - Channel & Partner Management - Lead a network of external partners including digital marketing agencies, PR/communications, content creators, designers, and thought‑leadership consultants. - Collaborate with the affiliate marketing manager to grow affiliate revenue by increasing affiliate participation and expanding marketing resources. - Monitor homeschool market trends and competitor activity to strengthen AALP’s competitive advantage. - Performance Management - Establish marketing KPIs and implement measurement processes to consistently evaluate results. - Use a “test and learn” approach to optimize performance across all channels. - Manage, mentor, and grow an internal marketing team of three, fostering a culture of professional development, learning, and retention. Qualifications - 7+ years of DTC homeschool curriculum marketing experience, including eCommerce and wholesale channels, with progressive responsibility. - Strong understanding of the homeschool market, including competitive landscape, buyer personas, and state‑level funding sources. - Proven experience creating multi‑channel marketing campaigns with a strong emphasis on digital marketing to drive eCommerce revenue at national and state levels. - Experience managing or partnering with affiliate marketing programs, including program growth and asset development. - Ambitious growth mindset, strong problem‑solving skills, and a preference for cross‑functional collaboration. - Excellent written and verbal communication skills and the ability to present and advocate for new ideas. - Highly detail‑oriented with strong project‑management skills and comfort in a fast‑paced environment. - Proficiency in marketing technology tools, including: - HubSpot (required) - CRM systems - eCommerce platforms (WooCommerce preferred) - CMS (WordPress preferred) - AI tools (Liminal, Copilot, etc.) - Proficient in Microsoft Office and project‑management software. - Bachelor’s degree in marketing, communications, or a related field. Requirements - Standard office‑equipment/computer use; some light physical tasks may be required. - Remote work from a home office. - Occasional travel as needed. Company Description All About Learning Press is a leading provider of structured literacy programs for homeschool families and educators. Its multisensory, step‑by‑step programs—including All About Reading, All About Spelling, and All About Math—deliver evidence‑based instruction designed to build confidence and lasting academic success. Trusted by families and educators worldwide, AALP is committed to making high‑quality literacy and math instruction engaging and accessible across home and school settings. 95 Percent Group is an educational publishing and technology company dedicated to empowering teachers with research‑based tools and support. Through its acquisitions of TouchMath and All About Learning Press, the company now serves districts, schools, homeschool families, and private learning environments with proven foundational literacy and math solutions. 95 Percent Group is committed to advancing research and best practices in the science of reading, science of math, and broader science of learning.

Role Description 95 Percent Group is looking for an experienced UX Design Manager to lead the design of a digital learning ecosystem that will transform educational outcomes. In this role, you will champion user-centered design practices while collaborating with product management, engineering, and curriculum teams to create intuitive, evidence-based learning experiences. This position is ideal for a designer passionate about educational technology and committed to measurable impact on student learning. Key Responsibilities - Guide the end-to-end design process for our instructional learning products, from research and ideation through implementation and iteration. - Present design rationale, tradeoffs, and recommendations to key cross-functional stakeholders. - Conduct user research with educators, administrators, and students to inform design decisions; participate in usability testing and gather feedback to validate design hypotheses. - Translate learning science principles and educational research into intuitive product experiences. Work closely with instructional design and/or curriculum teams to ensure pedagogical soundness. - Partner with product managers, engineers, and curriculum specialists to align design vision with technical feasibility and learning objectives. - Build a strong design culture; establish and advocate for design best practices. - Ensure all designs meet accessibility standards (WCAG) and serve diverse learner populations, including students with varying needs and abilities. - Use analytics, user feedback, and efficacy research to continuously improve product experience and track design impact on learning outcomes. - Experience designing complex workflows, dashboards, or multi-role platforms. Qualifications - 5+ years of UX design experience, with at least 3 years in EdTech. - Proficiency with design tools (Figma, Adobe XD, or similar) and prototyping. - Deep understanding of user-centered design methodologies and the ability to advocate for users. - Experience designing for diverse user groups (K–12 students, educators, parents, administrators). - Knowledge of learning science principles and how they apply to product design. - Excellent communication skills with the ability to articulate design decisions to stakeholders. Preferred Qualifications - Background in literacy education or instructional design. - Experience with A/B testing and data-driven design decisions. - Familiarity with learning management systems (LMS) or educational assessment platforms. - Understanding of educational policy, standards, and compliance requirements (FERPA, COPPA). - Experience designing for platforms used in the classroom. What We’re Looking For - Passion for Education: A genuine commitment to improving student learning outcomes and closing achievement gaps. - Curiosity and Empathy: The ability to deeply understand learners’ needs, frustrations, and aspirations. - Evidence-Based Thinking: Comfort working with learning science, efficacy research, and data to validate design decisions. - Collaborative Spark: Strong interpersonal skills and the ability to work with educators, product teams, and expert stakeholders. - Growth Mindset: Willingness to learn from users, iterate rapidly, and adapt based on feedback. Company Description 95 Percent Group is a leader in literacy instruction for pre-K through grade 8 across the U.S. The company offers professional development training for teachers and administrators as well as print and online products to assist teachers with literacy instruction. 95 Percent Group’s comprehensive educational consulting, professional development, diagnostic assessments, and instructional materials help schools deliver instruction that consistently and significantly increase reading achievement. The company was founded in 2005 and is based in Lincolnshire, IL (northwest suburban Chicago). Its customers are primarily school districts across the U.S., and they are served by consultants who travel for on-site training as well as through online training. 95 Percent Group has a fully engaged and highly committed leadership team who cares deeply about our mission. We’ve hired the best from inside and outside the industry. This is a tremendous opportunity to join a company positioned for continued significant growth. An added plus is knowing that what you’re doing every day is making a significant difference in children’s lives. Come work with a group of smart, fun, passionate professionals who value creativity, innovation, and making an impact. 95 Percent Group, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Experience & Customer Support leader is an integral leadership position within the Operations Department. This role is responsible for shaping, elevating, and operationalizing the end-to-end customer experience and ensuring that our customers’ experience with 95 Percent Group aligns to our company vision. This role oversees customer support operations as well as the proactive support teams who are managing customer success and a segment of renewals. This role will drive cross-functional initiatives that improve satisfaction, reduce friction, and build a customer-centric culture across the organization. The ideal candidate has hands-on leadership, a passion for delivering exceptional experiences, and leading teams. - Define desired customer experience and ensure consistency across all touchpoints - Lead customer journey mapping, identifying pain points and opportunities for improvement that are informed by data and insights from customer inquiries and feedback - Oversee day-to-day operations of customer support teams - Establish service standards, SLAs, and performance metrics - Ensure timely, accurate, and empathetic support across all channels - Implement processes, tools, and training that improve efficiency and quality - Analyze customer feedback, support data, and trends to drive actionable insights - Lead root cause analysis for recurring issues and partner with teams to implement fixes - Track and report on key CX and support KPIs (CSAT, NPS, CES, FCR, churn, etc.) - Work closely with product and engineering to escalate and resolve complex issues - Collaborate with marketing and sales to ensure messaging and expectations align with reality - Other duties as assigned Qualifications - At least ten years experience in customer success and/or customer support organization, preferably in educational publishing/technology - Bachelor’s degree required - Ability to analyze data, identify trends, and translate insights into action with customer experience metrics and KPIs (CSAT, NPS, churn, etc.) - Strong understanding of CX frameworks, journey mapping, and service design - Proven record of cross-functional collaboration and stakeholder management - Experience managing people and coaching employees - Proficient with support platforms and CX tools; Salesforce preferred - Exceptional written and verbal communication and people skills Physical Requirements/Work Environment - The use of standard office equipment and computer - Remote work environment with a low noise level Company Description 95 Percent Group is a leader in literacy instruction for pre-K through grade 8 across the U.S. The company offers professional development training for teachers and administrators as well as print and online products to assist teachers with literacy instruction. 95 Percent Group’s comprehensive educational consulting, professional development, diagnostic assessments, and instructional materials help schools deliver instruction that consistently and significantly increase reading achievement. The company was founded in 2005 and is based in Lincolnshire, IL (northwest suburban Chicago). Its customers are primarily school districts across the U.S., and they are served by consultants who travel for on-site training as well as through online training. 95 Percent Group has a fully engaged and highly committed leadership team who cares deeply about our mission. We’ve hired the best from inside and outside the industry. This is a tremendous opportunity to join a company positioned for continued significant growth. An added plus is knowing that what you’re doing every day is making a significant difference in children’s lives. Come work with a group of smart, fun, passionate professionals who value creativity, innovation, and making an impact. 95 Percent Group, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.