• Own new-client onboarding end to end — run kickoff, build the mutual implementation plan, set success criteria, and drive to first live order. • Configure accounts and workflows in the Pippin portal. • Train client teams on the portal, order tracker, live chat, and report formats. • Be the single point of accountability from handoff out of Sales through a clean transition to the Client Success and Operations teams. • Stand up integrations between Pippin and client systems. • Translate between client and engineering — gather integration requirements, document field mappings, coordinate sandbox testing. • Own the integration runbook. • Partner with Product and Engineering on integration roadmap. • Project-manage internal launches of new software, workflows, and process changes. • Build the change-management plan. • Instrument every rollout with clear KPIs. • Manage the implementation of title-order workflows for new and expanding accounts. • Partner with Ground Searchers network leads.

Title: Implementation Specialist Location: 1305 Corporate Center Drive Eagan, Minnesota, 55121 United States Department: Customer Success - Implementation - 13 Job Description: About Us: ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! Description: Under the direction of an Implementation Lead or Manager, the Implementation Specialist I will deliver and coordinate implementation of systems and services. This position works directly with our community implementing ImageTrend products, working to improve and maintain the consistency, predictability and efficiency of the organization’s project delivery. What You'll Do: - Assists clients through planning, development, training and execution of the ImageTrend products - Designs & maintains implementation schedules and ensures compliance to timeframe and requirements by collaborating with stakeholders for all implementation processes - Ensures all implementation requirements, objectives, obstacles, and delays are properly documented, including time worked in implementation ticket - Provides assistance in scoping projects to aid in developing proposals & contracts. - Maintains/contributes to the ongoing maintenance of departmental OneNote, internal demo sites and other internal products used - Establishes and maintains great relationships with clients as a trusted advisor, providing informed, reliable and professional advice about our solutions - Conducts onsite and virtual training with clients and presents or teaches at the Annual Connect Conference and other tradeshows, conferences or meetings as appropriate - Works collaboratively and effectively with other customer success teams or departments as needed to create alignment across all teams ensuring a positive client experience - Reviews and advises on updates to instructional and technical documentation to ensure clarity, accuracy, accessibility and ease of use to improve and maintain internal and external documentation, product requirements, release notes, screenshots, diagrams and screencast videos - Travel to orientation, industry or company events, or other onsite meetings as required - Perform additional duties or tasks as assigned Requirements: - Bachelor’s Degree or the equivalent combination of education and relevant work experience - Experience working in implementation, project delivery and/or adult education, preferably including agile/scrum experience, PMP certification, and technology or industry experience in the healthcare or public safety industries - Understanding of state and national EMS and Fire reporting requirements - Understanding of basic concepts for adult education and effective content delivery - Knowledge of implementation or project management tools used for delivery of education and project roll-out - Knowledge of ImageTrend products & functions, or other similar industry related technologies highly preferred - Ability to define, scope, estimate work and track implementation tasks to facilitate successful project completion and an understanding of standardized data collection practices - Strong presentation, facilitation, interpersonal and communication skills, both verbal and written - Excellent time management and organizational skills, and strong appreciation of and accountability to meeting critical timelines - Strong attention to detail, analytical, problem-solving and critical thinking skills - Ability to be a proactive self-starter and work independently within a highly collaborative and team-oriented environment - Strong technical aptitude to learn new technologies or systems and knowledge of MS Office Suite or other similar tools - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel up to 10% This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed. Position Salary Range: The annual base salary range for this full-time role is $60,000- $80,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Role Description We are looking for an Implementation Specialist – Customer Service to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about turning complexity into scalable solutions and enjoy working at the intersection of Operations, Product, and Technology, keep on reading — you might be the perfect fit for this role. In this role, you will be responsible for driving the successful rollout of new tools, systems, and process improvements across Customer Service Operations. You will act as a key bridge between operational teams and the teams designing and building our platforms, ensuring alignment, clarity, and measurable impact. You will join our Customer Service Delivery team , a fast-paced and impactful environment where your work will directly contribute to improving operational efficiency and customer experience. The job in brief: - Job Title: Implementation Specialist – Customer Service - Working model: remote from Spain - Team: you will join the Customer Service Delivery team - Level: Professional - Location: Madrid, Spain - Contract: Permanent, full time (36 h/week) What your impact will be: - End-to-end implementation: Lead the rollout of new tools, platforms, and processes across Customer Service Operations - Cross-functional alignment: Act as the key connector between Operations, Product, IT, and Data teams - Requirements translation: Transform operational needs and pain points into structured requirements and clear implementation roadmaps - Stakeholder management: Align stakeholders on scope, priorities, timelines, and risks - Automation & efficiency: Drive initiatives to reduce manual work and increase scalability - AI enablement: Identify and implement AI-driven solutions to enhance operational efficiency and customer experience - Go-live & adoption: Ensure smooth launches through structured enablement and stakeholder engagement - Continuous improvement: Monitor post-launch performance and iterate to maximise impact Qualifications - Proven experience implementing complex tools or systems in medium-to-large organisations - Strong project management experience with measurable delivery outcomes - Experience in process automation and workflow optimisation - Strong stakeholder management and cross-functional collaboration skills - Analytical mindset with a KPI-driven approach - Ability to operate effectively in structured yet evolving environments - Fluency in English (spoken and written) Requirements - Experience in Customer Service or Operations environments - Background in the tourism or travel-tech industry - Experience with AI-driven platforms, CRM systems, chatbots, or automation tools - Experience working in Agile environments (Scrum, Kanban) - Agile certifications (e.g. Scrum Master, PMI-ACP) - Familiarity with Change Management frameworks (e.g. ADKAR) - Prosci or similar Change Management certification Benefits - An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) - Shorter working week (36h as full time), with a half working day on Fridays - Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm - Possibility to work from anywhere for a period of time per year defined according to local regulations - Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. - Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content - 2 paid days off per year for volunteering purposes - Occasional social events to foster connections among colleagues - Travel industry discounts and flash exclusive staff fares - We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5 500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. About The Role We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role. Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. Job Requirements We want to hear from you if you have: - Proven experience as an Implementation Manager/Onboarding Specialist(3 years) - Proven technical experience - Strong understanding of SaaS and the technology industry - Knowledge of HR - Strong problem-solving skills and an ability to think outside of the box - Ability to interact with product specialists and development teams around delivery/roadmap - A can-do approach with the ability to thrive under pressure - Excellent client-facing and internal communication skills - Excellent written and verbal communication skills in English and Hebrew ( Must) - Solid organizational skills including attention to detail and multitasking skills - A passion to learn the Bob product and tech-savviness Job Responsibilities What will you do? - You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines - Be the main point of contact for our clients from point of sale through to deployment - Gather system requirements and business objectives from customers - Assess how best to configure the platform and provide guidance on best practices and successful deployment - Identify and analyze project risks & dependencies on an ongoing basis - Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams - Work cross-functionally with our Sales, CS Engineers, Product & Account teams - Maintain detailed project plans to communicate project status both internally & externally - Perform risk management to minimize project risks - Report and escalate to management as needed when project time deadlines become at-risk Benefits Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - We have a flexible hybrid working model - Work from home allowance- to get your home office set up! - Payment for sick leave from the first day - 2 Social Impact days per year for volunteering - Annual Headspace subscription and wellness benefits - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Monthly Wolt Allowance - Transportation allowance - Dog-friendly - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Fun company and team social events (locally and virtually with our global teams) - Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!