ImageTrend

Role Description Under the direction of the Lead IT Systems Engineer, the IT Systems Engineer is responsible for designing, deploying, operating, and continuously improving secure, scalable, and highly available AWS infrastructure across SaaS services, with a strong emphasis on automation, governance, monitoring, and production support. This role partners closely with infrastructure, security, application, and DevOps teams to deliver resilient cloud platforms, support migration and modernization initiatives, and ensure environments are engineered according to enterprise standards for performance, cost optimization, and compliance. Additionally, this role supports ImageTrend’s various customer applications to ensure we maintain high levels of reliability and site performance. What You'll Do - Build, setup, and deploy new ImageTrend applications and sites, and troubleshoot hosted application performance issues, attend to ticket bucket and respond to client services requests. - Design, implement, and maintain AWS cloud services spanning storage, networking, monitoring, and platform services to support enterprise workloads and cloud adoption goals. - Use PowerShell and other automation scripts to facilitate monitoring and troubleshooting at the discretion of the IT Systems team. - Monitor hosting environment for issues, including taking corrective action when necessary to ensure stable performance of applications, and assisting in regular maintenance. - Monitor platform health, performance, logs, alerts, and service availability using observability tools, and drive troubleshooting, root-cause analysis, and post-incident improvement actions. - Maintain best practices for hosting environments to best support ImageTrend applications. - Administer networking components including virtual networks, subnets, network security groups, load balancers, application gateways, firewalls, and VPN gateways, in alignment with Zero Trust and segmentation best practices. - Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN tunnel builds and troubleshooting. - Configure and maintain DNS, firewalls, load balancers, and other networking components. - Support on-premises-to-AWS migration and hybrid cloud initiatives, including infrastructure assessments, migration planning, modernization activities, and operational transition to cloud-native or hybrid support models. - Contribute to continuous improvement by identifying automation opportunities, reducing manual effort, improving platform documentation, and adhering to operational and engineering best practices. - Participate in an on-call rotation to respond to after-hours critical and major incidents as required. - Travel to support in-office and on-prem needs, and attend industry or company events and other in-person meetings as required. - Additional duties and tasks as assigned. Qualifications - Degree in Information Technology or similar field, or the equivalent combination of education and relevant work experience. - Demonstrated experience with AWS core platform services, including virtual machines, storage, networking, backup, security, and monitoring. - Experience with processes for network and operational systems administration, configuration, and maintenance. - Advanced experience with the following or similar technologies: Microsoft PowerShell, Azure DevOps, IIS, Linux, Windows, RedHat, MongoDB, MySQL, and AWS. - Hands-on knowledge of CI/CD pipelines, source control, and DevOps delivery practices for infrastructure and platform changes. - Solid understanding of AWS networking and security principles, including segmentation, secure remote access, firewalls, private connectivity, identity-based access control, and Zero Trust-aligned design. - Strong documentation, communication, and cross-functional collaboration skills, with the ability to translate technical priorities into clear operational plans and stakeholder updates. - Background in hybrid cloud, migration, or modernization programs involving on-premises infrastructure, identity synchronization, or enterprise connectivity. - Familiarity with ITSM processes, change management, and incident/problem management workflows. - Experience applying industry best practices and implementing process improvements or optimization. - Excellent problem-solving, critical thinking and analytical skills and the ability to drive results against complex requirements. - Strong presentation and communication skills, both written and verbal and the ability to simplify complex concepts for non-technical stakeholders. - Ability to maintain discretion when handling proprietary and confidential information. - Enthusiasm for learning and expanding knowledge or skills. - Strong work ethic, integrity, honesty, collaboration and team orientation. - Ability to work after hours and on-call for critical issue support, system updates or other urgent tasks as required. - Ability to work in-office on a hybrid basis as required. - Ability to travel up to 10% annually. Position Salary Range The annual base salary range for this full-time role is $80,000- $110,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. Equal Opportunity Employer ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Title: Enterprise Account Executive Location: Remote in Eagan, Minnesota Department: Sales - Sales - 10 Full Time From $90,000 to $150,000 per year Job Description: About Us: ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! About the Opportunity: The Enterprise Account Executive position drives strategic sales and growth objectives for key Fire and EMS agencies across multiple states in their assigned territory. This role is designed for a proactive, goal-oriented individual who thrives on driving new, high-value long-term relationships and opportunities. ImageTrend sales team members follow a well-defined methodology, collaborate with internal stakeholders, qualify and identify the prospective client’s unique needs, and clearly convey the value of the ImageTrend solutions. Enterprise reps can grow their SaaS sales careers, contribute to team success and make a positive community impact. This position will primarily support accounts across the Northeast region, and to best align with client needs and time zones, we are preferably seeking candidates located in the Northeast, or within East or Central time zones that can easily travel to the assigned territory as needed. What You'll Do: - Achieves or exceeds an annual sales quota goal as stipulated in the Sales Compensation Plan incentive agreement - Contribute to the success of the assigned territory goal by managing full cycle sales from lead generation, qualification, and needs discovery, to negotiation and closing, selling multi-year and multi-product deals and professional services to existing new Enterprise prospects and key client accounts - Proactively prospects into Chiefs, Deputy Chiefs, and Data Managers or other key executive decision makers using strategic, account-based approaches and meeting target activity goals - Facilitate sales meetings and demonstrate complex solutions to clients and prospects with highly proficient knowledge of the ImageTrend sales process, products for their territory vertical, as well as strong understanding and articulation of value for adjoining solutions in the portfolio - Clearly articulate and demonstrates ImageTrend’s value proposition, creating urgency, excitement and enthusiasm among prospects and moving the sale forward to close - Create and deliver accurate sales forecasts through strong pipeline management and maintaining data hygiene, including capturing, updating, and reporting pertinent or required sales data in Salesforce, Gong or other systems, or providing data and territory reports to management as requested - Builds excellent relationships internally and externally, collaborates and communicates effectively with team members, colleagues, and all other stakeholders to identify opportunities, develop sales strategies, retain key clients, navigate complex sales cycles, share best practices or feedback for product enhancements, and incorporate ideas for team improvement - Forecasts needs, set priorities, and executes approved business strategy, and reviews territory planning progress with leadership to ensure achievement of goals - Acts as a company ambassador to support lead development and strengthen relationships with ImageTrend clients, prospects, partners, and other external audiences - Oversee and coordinate the RFP and contracting processes for opportunities within the assigned territory and collaborate with appropriate stakeholders to complete necessary steps and ensure the deal progresses through the sales cycle - Attend and actively participate in meetings, including but not limited to recurring team meetings, trainings and 1:1's with leadership, territory or pipeline reviews, Community Updates, Product or cross-functional updates and other meetings as required - Stay informed of industry trends, competition, market opportunities, or other developments and provide insights or ideas to help us continue improving products and processes - Travel to tradeshows, industry or company events, or other onsite meetings as required - Perform additional duties or tasks as assigned Requirements: - Degree in Business, Marketing, Communications, or related field, or the equivalent combination of education and experience - Proven full-cycle sales experience in a strategic or Enterprise-level SaaS environment with a longer sales cycle, preferably within the public safety or healthcare industries - Excellent communication skills both written and verbal, and the ability to present, influence, negotiate and persuade key stakeholders and executive-level decision makers - Proven track record in driving successful sales growth by managing and developing an assigned territory of high-value, key accounts with a strategic plan for prospecting - Proven experience with Sandler Selling, or another similar consultative sales methodology - Ability to increase high value ASP year over year while also consistently achieving growth, profitability and retention goals - Demonstrated ability to manage complex sales cycles involving multiple stakeholders who may have competing priorities - Proven to be a motivated self-starter and work independently within a highly collaborative and team-oriented environment - Strong analytical and problem-solving capabilities and proven ability to simplify complex concepts and tailor by audience - Strong technical aptitude to learn new systems and proven experience using MS Office Suite, Salesforce, Gong or other similar sales technologies tools - Excellent time management and organizational skills, proven ability to succeed in a fast-paced environment and easily adjust to changing priorities or market conditions - Proven ability to share best practices with the team or others to help elevate and accelerate organizational results - Strong ability to forecast an accurate sales pipeline using data-driven insights - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel as required, up to 50% This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed. Position Salary Range: The annual base salary range for this full-time role is $90,000 - $150,000 USD + commission incentive eligibility + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

About Us: ImageTrend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! Description: Under the direction of the Regional Sales Manager, the Mid-Market Account Executive will drive sales and growth objectives for Fire/EMS agencies across multiple states in their assigned territory. This role is designed for a proactive, goal-oriented individual who thrives on driving new relationships and opportunities in a fast-paced environment. ImageTrend sales team members follow a well-defined methodology, collaborate with internal stakeholders, qualify and identify the prospective client’s unique needs, and clearly convey the value of the ImageTrend solutions. Reps can grow their SaaS sales careers, contribute to team success and make a positive community impact. What You'll Do: - Achieves or exceeds an annual sales quota goal as stipulated in the Sales Compensation Plan incentive agreement - Contribute to the success of the assigned territory goal by managing full cycle sales from lead qualification and needs discovery, to negotiation and closing, selling transactional or multi-year deals and professional services to existing clients and new prospect Mid-Market accounts - Proactively prospects into Chiefs, Deputy Chiefs, and Data Managers or other key decision makers using outbound and inbound lead generation approaches and meeting target activity goals - Facilitate sales meetings and demonstrate solutions to clients and prospects with proficient knowledge of the ImageTrend sales process, products for the assigned territory vertical, as well as understanding adjoining solutions in the portfolio - Clearly articulate and demonstrates ImageTrend’s value proposition, creating urgency, excitement and enthusiasm among prospects and moving the sale forward to close - Create and deliver accurate sales forecasts through strong pipeline management and maintaining data hygiene, including capturing, updating, and reporting pertinent or required sales data in the CRM, Gong or other systems, or providing data and territory reports to management as requested - Builds strong relationships internally and externally, collaborates and communicates effectively with team members, colleagues, and all other stakeholders to identify opportunities, develop sales strategies, retain clients, share ideas, and assist with process improvements - Forecasts needs, set priorities, and executes approved business strategy, and reviews territory planning progress with leadership to ensure achievement of goals - Acts as a company ambassador to support lead development and strengthen relationships with ImageTrend clients, prospects, partners, and other external audiences - Oversee and coordinate the RFP and contracting processes for opportunities within the assigned territory and collaborate with appropriate stakeholders to complete necessary steps and ensure the deal progresses through the sales cycle - Stay informed of industry trends, competition, market opportunities, or other developments and provide insights or ideas to help us continue improving products and processes - Travel to tradeshows, industry or company events, or other onsite meetings as required - Perform additional duties or tasks as assigned Requirements: - Degree in Business, Marketing, Communications, or related field, or the equivalent combination of education and experience - Proven full-cycle sales experience, preferably in public safety/healthcare industry and/or SaaS selling environments - Strong communication skills both written and verbal, and the proven ability to present, influence, negotiate and persuade key stakeholders and decision makers - Proven track record in driving successful sales growth by managing and developing an assigned territory of accounts with a strategic plan for prospecting - Experience with Sandler Selling, or another similar consultative sales methodology - Proven to be a motivated self-starter and work independently within a highly collaborative and team-oriented environment - Analytical and problem-solving capabilities and the ability to tailor by audience - Strong technical aptitude to learn new systems and experience using MS Office Suite, CRM, Gong or other similar sales technologies tools - Proven time management and organizational skills, the ability to succeed in a fast-paced environment and can adjust to changing priorities or market conditions - Willingness to share best practices with the team or others to help elevate and accelerate organizational results - Ability to forecast an accurate sales pipeline using data-driven insights - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel as required, up to 25% This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed. Position Salary Range: The annual base salary range for this full-time role is $75,000 - $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. Benefits, Time Off & Perks at ImageTrend - Insurance: Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans - Paid Time Off: Flexible PTO, Sick Days, Holidays, Parental Leave & Volunteering - Retirement: Roth or Traditional 401(k) & Employer Match - Flexibility: Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements - Career Advancement: Internal growth, Tuition Reimbursement, Professional Development & LinkedIn Learning access - Long-term: Community Gains Incentive Program - Other perks: Referral Bonus Program, Employee Assistance Program ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more

Title: Senior Content Writer Location: Remote in Eagan, MN Full Time From $75,000 to $100,000 per year Department: Marketing - General - 09 Job Description:  About Us: ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! Position Summary: Under the direction of the Director of Marketing, the Senior Content Writer will lead the development of, coordinate, write, review and deliver high-impact content that drives brand awareness, customer engagement, and revenue growth. Senior content writers are expected to shape content strategy, mentor junior team members, and collaborate cross-functionally to deliver measurable results. This role directly influences brand positioning, demand generation performance, and the quality of customer‑facing communication across the organization. Essential Duties & Responsibilities: - Develop and execute a comprehensive content marketing strategy aligned with business and revenue goals - Drives the development and execution of all marketingcopyfor websites, landing pages, literature, campaigns and product messaging, ensuring all content is SEO-optimized and aligned with brand voice and guidelines - Ideate, write and produce content including press releases, webinars, blogs, white papers, presentations, proposals, research reports, case studies, and articles  - Oversee and support the creation of email communications and nurturing campaigns - Coordinate and complete client interviews for stories and references, aiding in the creation of video interviews - Drive the planning and execution of the content calendar, roadmap, and publishing cadence across channels - Define audience personas, content themes, and messaging frameworks across the buyer journey, translate complex concepts into clear, engaging narratives that resonate with target audiences - Conduct content audits and identify gaps to improve performance and coverage and keep content repurposed and fresh  - Generate quarterly reports on keyword and SEO trends within the industry, building out plans for the Director of Marketing based on shifts - Apply data-driven insights to improve engagement, conversion, and performance metrics, track and analyze content performance (SEO, engagement, conversion rates), use analytics tools to refine content strategy and improve ROI - Partner with Marketing, Product, Sales, and Design teams to deliver cohesive campaigns, collaborate with subject matter experts to develop technical and industry-specific content - Support product launches, demand generation, and sales enablement initiatives - Mentor and provide editorial guidance to junior writers and social media specialists - Maintain editorial standards, workflows, and content governance processes, act as a strategic advisor on content best practices and storytelling - Assist with event support, in person and virtual, including our annual Connect conference and Sales Kick Off as well as others on an ad-hoc basis. - Additional duties as assigned Position Qualifications: - Bachelor’s degree in Marketing, Communications, Journalism, English or related field or equivalent relevant work experience - Proven experience in professional content writing, copywriting, or content marketing experiencein a SaaS environment; familiarity with Fire, EMS, Healthcare, or Public Safety is preferred but not required - Established ability and strong track record of creating content that drives traffic, engagement, and lead generation - Advanced proficiency in verbal and written communication and the proven ability to communicate complex concepts to key stakeholders in clear, simple, and understandable terms - Proven ability to navigate critical timelines and handle multiple priorities while meeting deadlines - Demonstrates strong organizational skills, a clear understanding of critical timelines, and the ability to organize multiple projects, and work independently with minimal supervision - Demonstrates exceptional attention to detail while effectively managing multiple competing priorities in a fast‑paced, complex environment - Strong portfolio demonstrating multi-format content (digital, long-form, campaigns) - Technologicallysavvy and demonstrates willingness to continue to learn new technologies - Advanced knowledge of SEO and keyword strategy, content management systems (CMS) and Analytics platforms (Google Analytics, etc.) - Proven experience with marketing automation and CRM tools such as Seismic, Salesforce, HubSpot, and WordPress - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel as required, up to 10% This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed. Position Salary Range: The annual base salary range for this full-time role is $75,000- $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Role Description Under the direction of the CSM leader, the Customer Success Manager will support our customer growth journey. The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue expansion opportunities through proactive pipeline generation while supporting high client adoption, utilization, and ensuring customers receive an exceptional experience. This role is ideal for an individual who thrives in a fast-paced environment, juggling multiple priorities, while passionately building and growing long-term customer relationships. The CSM team helps advocate for the voice of the customer, streamline processes, and act as a liaison with internal departments to continue enhancing the strategic value of our solutions and support the achievement of our growth objectives. What You'll Do - Achieve or exceed recurring revenue retention, pipeline generation, and growth goals for assigned client portfolio as stipulated in the Sales Compensation Plan incentive agreement. - Manage high-volume subscription cycles and maintain positive relationships with clients, ensuring retention, account growth, and enabling on-time SaaS contract renewals. - Proactively inform clients of the availability and value of new products and features to develop a pipeline of up-sell and cross-sell opportunities for the Account Executive team. - Proactively communicate and engage with clients to prepare and process the account for renewal, and identify any risk of churn to develop account retention strategies as needed. - Support the professional services team in identifying and recommending additional training & admin certification opportunities. - Track and forecast customer health, renewal, and growth metrics across the assigned book of clients and provide reporting to leadership as requested. - Collaborate cross-functionally to streamline renewal and contracting processes, and advocate or escalate client needs and concerns to ensure high client satisfaction. - Maintain account documentation and hygiene, including capturing, updating, and reporting pertinent or required data in the CRM, or other systems as required. - Attend and actively participate in meetings, including but not limited to recurring team meetings, trainings, and 1:1’s with leadership, territory or pipeline reviews, Community Updates, Marketing, Product or cross-functional updates and other meetings as required. - Stay informed of industry needs or potential trends and market competition. - Adhere to departmental standards, workflows, SLA’s and other metrics or processes as required. - Travel to regional summits, client site meetings, industry or company events, and other onsite meetings as required. - Additional duties as assigned. Qualifications - Degree or the equivalent combination of education and relevant work experience. - Experience and demonstrated success with renewing & retaining customer contracts, up-selling, advocacy, or engagement, such as post-sales account management or business development functions, preferably in a SaaS-based organization. - Experience and demonstrated success providing a high level of customer satisfaction and the ability to showcase and drive product value in a high-volume environment, ensuring customer adoption, long-term retention, and wallet expansion. - Proven to be a self-starter and work independently within a highly collaborative and team-oriented environment. - Strong verbal and written communication, negotiation, presentation, and interpersonal skills, with the ability to influence executives or c-suite level. - Strong time management and organizational skills, with the ability to thrive in a fast-paced environment, while quickly adjusting to changing priorities. - High attention to detail and strong analytical, problem-solving and critical thinking skills. - Strong technical aptitude to learn new systems and knowledge of MS Office Suite, CRM, Gong or other similar technologies tools. - Familiarity with MEDDICC Selling, or another similar consultative sales methodology and ability to incorporate Force Management principles, including Command of the Message, value frameworks, and outcome-focused messaging. - Knowledge or direct industry experience with fire, emergency services, healthcare or hospitals preferred. - Ability to travel based on customer and business needs and the location of customers, up to 25%. Position Salary Range The annual base salary range for this full-time role is $80,000- $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. Equal Opportunity Employer ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Title: VP, Engineering Location: US, Remote Department: Technology - Software Engineering - 01 Job Description: About Us: About Us: ImageTrend, Inc. is dedicated to connecting life&rsquo;s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! About the Opportunity: We&rsquo;re expanding rapidly and hiring a VP, Engineering who will oversee assigned software development and QA teams to ensure engineering initiatives can be achieved and stay aligned to company goals. This role will lead people and help continue to scale our engineering organization so we can enhance our ability to meet client needs and innovate in the market. You&rsquo;ll get to work with a great team, streamline processes, improve productivity and help us build impactful solutions. Apply today and join us on our mission! What You'll Do: - Work with CTO to develop and execute strategic priorities and ensure product engineering vision aligns with the company's overall goals - Oversee the Engineering and QA team functions, fostering a culture of accountability, collaboration, and continuous improvement, and ensuring product roadmap objectives are achieved on time and in budget - Lead and develop the leadership team to enable achievement of their departmental and career goals, including performance management, professional development, and providing strategic or tactical guidance and support as needed - Define, implement, and monitor a set of engineering KPI&rsquo;s and performance measurements using dashboards and other tracking mechanisms to measure velocity, quality, uptime, deployment frequency, incident response, and other metrics that help identify effectiveness and opportunities for improvement - Review existing procedures and development practices to remove roadblocks, drive process improvements and standardization across workflows, QA integration, tooling, documentation, and reporting - Collaborate closely with Product, Design, Sales, Customer Success and other cross-functional teams and leaders to align on priorities, roadmaps, and expectations for engineering delivery and support - Assist with technical or critical issues, escalations, or other client-related challenges to support resolution and client satisfaction - Provide support for M&A activities to evaluate prospective options from a product perspective and help execute post-close product integration strategy - Keep informed of client requests, industry trends, or general market needs and provide insights or ideas to help us continue improving products and processes - Travel to orientation, industry or company events, or other onsite meetings as required - Perform additional duties or tasks as assigned What You&rsquo;ll Need: - Degree in Computer Science, Information Technology, or related technical field, or the equivalent combination of education and relevant experience, advanced degree preferred - Successful track record of producing innovative solutions and product applications that have a user-centered design, perform well in the market, and produce profitable recurring revenue - Excellent technological skillsets across Engineering functions, along with in-depth experience with software development lifecycle and delivering on large-scale roadmap objectives on time and in budget, preferably with cloud-based experience using Azure or AWS</li> - Proven experience leading larger or matrixed engineering and software development teams and processes while managing multiple, complex product lines, preferably in a high-growth, SaaS environment leading both development and QA functions - Extensive experience implementing, developing, and transforming the Software Development Lifecycle and other operational policies and procedures for continuous improvement and to accelerate results - Experience with private equity, M&A growth, partnership integrations or platforms, and/or integrating legacy enterprise commercial applications into an existing product suite - Experience with measuring effectiveness, building dashboards, reports or visualizing data to provide insights and recommendations to senior leaders regarding developer and QA productivity, quality and efficiency - Strong understanding or experience using off-shore or third-party development resources - Strong interpersonal, presentation, and communication skills, both written and verbal, with the ability to translate complex or technical concepts for all audiences - Excellent organizational, prioritization and project management skills, and the ability to manage multiple high-priority and complex objectives simultaneously - High attention to detail and exceptional analytical, problem-solving and critical thinking skills with the ability to make data-driven decisions - Strategic thinker with the ability to align the engineering roadmap with business goals and product vision - Ability to adapt, stay resilient and lead others through fast-paced and large-scale changes - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to work onsite at the corporate headquarters on occasion or as needed - Ability to travel as required, up to 25% This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed. Position Salary Range: The annual base salary range for this full-time role is $175,000 - $240,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Title: Implementation Specialist Location: 1305 Corporate Center Drive Eagan, Minnesota, 55121 United States Department: Customer Success - Implementation - 13 Job Description: About Us: ImageTrend, Inc. is dedicated to connecting life&rsquo;s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! Description: Under the direction of an Implementation Lead or Manager, the Implementation Specialist I will deliver and coordinate implementation of systems and services. This position works directly with our community implementing ImageTrend products, working to improve and maintain the consistency, predictability and efficiency of the organization&rsquo;s project delivery. What You'll Do: - Assists clients through planning, development, training and execution of the ImageTrend products - Designs & maintains implementation schedules and ensures compliance to timeframe and requirements by collaborating with stakeholders for all implementation processes - Ensures all implementation requirements, objectives, obstacles, and delays are properly documented, including time worked in implementation ticket - Provides assistance in scoping projects to aid in developing proposals & contracts. - Maintains/contributes to the ongoing maintenance of departmental OneNote, internal demo sites and other internal products used - Establishes and maintains great relationships with clients as a trusted advisor, providing informed, reliable and professional advice about our solutions - Conducts onsite and virtual training with clients and presents or teaches at the Annual Connect Conference and other tradeshows, conferences or meetings as appropriate - Works collaboratively and effectively with other customer success teams or departments as needed to create alignment across all teams ensuring a positive client experience - Reviews and advises on updates to instructional and technical documentation to ensure clarity, accuracy, accessibility and ease of use to improve and maintain internal and external documentation, product requirements, release notes, screenshots, diagrams and screencast videos - Travel to orientation, industry or company events, or other onsite meetings as required - Perform additional duties or tasks as assigned Requirements: - Bachelor&rsquo;s Degree or the equivalent combination of education and relevant work experience - Experience working in implementation, project delivery and/or adult education, preferably including agile/scrum experience, PMP certification, and technology or industry experience in the healthcare or public safety industries - Understanding of state and national EMS and Fire reporting requirements - Understanding of basic concepts for adult education and effective content delivery - Knowledge of implementation or project management tools used for delivery of education and project roll-out - Knowledge of ImageTrend products & functions, or other similar industry related technologies highly preferred - Ability to define, scope, estimate work and track implementation tasks to facilitate successful project completion and an understanding of standardized data collection practices - Strong presentation, facilitation, interpersonal and communication skills, both verbal and written - Excellent time management and organizational skills, and strong appreciation of and accountability to meeting critical timelines - Strong attention to detail, analytical, problem-solving and critical thinking skills - Ability to be a proactive self-starter and work independently within a highly collaborative and team-oriented environment - Strong technical aptitude to learn new technologies or systems and knowledge of MS Office Suite or other similar tools - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel up to 10% This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed. Position Salary Range: The annual base salary range for this full-time role is $60,000- $80,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under the direction of the Senior UX Manager, the Senior Product Designer will design scalable, accessible, end-to-end product experiences that drive both user and business impact. This role is responsible for leveraging Figma not just as a design tool, but as a system for collaboration, consistency, and delivery—shaping reusable patterns, contributing to design systems, and influencing product strategy through research, thoughtful problem framing, and high-quality craft. As a senior individual contributor, this designer will lead through influence, thrive in complexity, and partner closely with product and engineering to ensure designs are production-ready and scalable. This role will also play a key part in raising the overall bar for design quality across the organization by improving consistency, mentoring through example, and strengthening design-to-engineering workflows. The Senior Product Designer will help define and evolve shared patterns, advocate for accessibility and usability best practices, and contribute to a culture of strong design thinking, collaboration, and continuous improvement—extending their impact well beyond individual features. What You'll Do - Design scalable, reusable solutions that work across features and products rather than one-off screens - Apply service design thinking to create cohesive end-to-end experiences across onboarding, core product usage, and support touchpoints - Refactor and evolve UI patterns to improve consistency, usability, and accessibility across the platform - Use Figma at a skilled level to design, systematize, and communicate complex product experiences - Build and maintain reusable components, variants, and interactive patterns that scale across teams and products - Create high-fidelity prototypes to validate workflows, interactions, and system behavior with users and stakeholders - Prepare engineering-ready designs using Figma Dev Mode, annotations, and version control to support smooth handoff - Partner closely with engineering to refine component behavior and ensure design fidelity in implementation - Lead mixed-methods research, including interviews, usability testing, and synthesis, to inform product and roadmap decisions - Translate research findings into clear, actionable insights that influence prioritization and solution direction - Facilitate cross-functional workshops and collaborative design sessions to align teams around shared outcomes - Lead design critiques and provide feedback that strengthens system thinking, craft, and design quality - Champion inclusive design and accessibility by leading accessibility reviews and modeling best practices - Ensure designs meet WCAG and compliance standards as a baseline expectation Qualifications - Bachelor’s degree in Product Design, UX/UI Design, Human-Computer Interaction, Visual Design, or a related field, or an equivalent combination of education and relevant professional experience - Demonstrated professional experience designing user-centered digital products, preferably within complex, highly regulated, or mission-critical domains such as healthcare, government technology, public sector, emergency services, or enterprise platform - Strong portfolio demonstrating end-to-end product design excellence, including research-led discovery, systems thinking, scalable and reusable solutions, and shipped work that shows impact from problem framing through implementation - Expert-level proficiency in Figma, including component libraries and variants, interactive prototyping, design system contributions, and design-to-engineering handoff using Dev Mode - Proven experience partnering closely with Product Managers and Engineers in agile, cross-functional teams - Demonstrated experience with systems and service design, designing for interconnected product ecosystems and cohesive end-to-end experiences that span onboarding, core usage, and support touchpoint - Proven strength in user research and discovery, including interviews, usability testing, synthesis, and translating insights into clear recommendations that influence product strategy, prioritization, and roadmap decisions - Strong communication, collaboration, and facilitation skills, with the ability to clearly articulate and defend design decisions, lead workshops and critiques, and shape direction through insight and influence rather than authority - Commitment to accessibility and inclusive design, including experience designing to WCAG standards, conducting accessibility reviews, and building compliance-ready solutions as a baseline expectation - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel as required, up to 10% Requirements - This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. - Deadline to apply is at least 3 days after the posting date listed. Position Salary Range The annual base salary range for this full-time role is $90,000- $125,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications. Company Description ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Lead Software Developer is responsible for leading a software development team focused on assigned projects and or products. We mainly build our solutions with C#/.NET using SQL Server databases, and TypeScript with AngularJS or React on the frontend. We also support applications running on multiple other technologies, so a willingness to lead, jump in and make a difference where needed is key. - Leads agile meetings such as sprint planning and daily scrums - Organizes team to effectively achieve development timelines, standard metrics, and expectations - Manages team’s performance by keeping developers focused on the current work queue by removing distractions and roadblocks - Interviews development candidates and directly assists in the onboarding of new employees - Maintains awareness of team’s schedules and availability; enforces transparency in schedules - Serves as a mentor to teammates, conducts one-on-ones and participates in the preparation of annual reviews - Manages performance by tracking planned work, deadlines, and quality - Works with software development management team to manage and prioritize backlogs and plan development sprints - Serves as an internal resource to provide subject matter and technical expertise - Assists in the creation of technical statements of work and release notes - Packages code releases and maintains code repository - Triages and delegates development related support issues by managing support queue and making sure clients’ concerns are addressed in a timely manner - May continue to be involved in development, DevOps, Continuous Integrations, and process improvements - Travel to orientation, industry or company events, and other onsite meetings as required - Additional duties as assigned Qualifications - Degree in a technical area such as Computer Science, Software Engineering or related field, or the equivalent combination of education and relevant experience - Highly proficient software development experience in JS, SQL, and an OO language, preferably C# - Experience in management or proven in leading, coaching and mentoring junior team members - Serves as a functional subject matter expert for their product - Excellent organizational skills, appreciation of critical timelines and the ability to self-motivate - Working knowledge of Azure DevOps a plus - SQL knowledge and understanding of relational DBs a plus - Strong analytical and critical thinking skills - Strong ability to communicate complex concepts in clear, simple, and understandable terms - Ability to maintain discretion when handling proprietary and confidential information - Enthusiasm for learning and expanding knowledge or skills - Strong work ethic, integrity, honesty, collaboration and team orientation - Ability to travel up to 10% annually Requirements - This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. - Deadline to apply is at least 3 days after the posting date listed. Benefits - The annual base salary range for this full-time role is $85,000- $130,000 USD + bonus + benefits + perks + community gains. - Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

Under the direction of the Implementation Manager, the Senior Customer Success Project Manager is responsible for the successful completion of complex or key client project initiatives and provides occasional assistance or mentorship to other team members. This includes initiation, planning, design, execution, monitoring, documentation, controlling and closure of project interfacing with internal and external stakeholders. Manages assigned projects with time-bound deliverables including projects with high levels of complexity, assigned to key clients, or aligned with current and future product offerings Defines, develops, and governs comprehensive internal and client facing project schedules and work plans, as well as helps facilitate or participate in all relevant meetings and actions to complete projects assigned Owns end to end project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner Directs and executes client-facing product transitions, ensuring minimal disruption, strong adoption, and alignment with business and customer outcomes Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders Identifies, assesses, and mitigates project risks, designing and implementing proactive risk management and contingency strategies for assigned client service initiatives Supports leadership to understand and address team resourcing needs, and optimizes and improves processes and overall approach for existing processes Serves as project manager for smaller products that don’t require full-time management and provides project assistance or coaching to other colleagues on the team as assigned Establishes and maintains comprehensive project documentation, ensuring accuracy, compliance, transparency, and knowledge transfer across teams Partners with Data Specialists to plan and coordinate large-scale data initiatives, ensuring data quality, compliance, and alignment with regulatory and organizational standards Travels to orientation, industry or company events, or other onsite meetings as required Performs additional duties as assigned