Role Description We are looking for an Implementation Specialist – Customer Service to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about turning complexity into scalable solutions and enjoy working at the intersection of Operations, Product, and Technology, keep on reading — you might be the perfect fit for this role. In this role, you will be responsible for driving the successful rollout of new tools, systems, and process improvements across Customer Service Operations. You will act as a key bridge between operational teams and the teams designing and building our platforms, ensuring alignment, clarity, and measurable impact. You will join our Customer Service Delivery team , a fast-paced and impactful environment where your work will directly contribute to improving operational efficiency and customer experience. The job in brief: - Job Title: Implementation Specialist – Customer Service - Working model: remote from Spain - Team: you will join the Customer Service Delivery team - Level: Professional - Location: Madrid, Spain - Contract: Permanent, full time (36 h/week) What your impact will be: - End-to-end implementation: Lead the rollout of new tools, platforms, and processes across Customer Service Operations - Cross-functional alignment: Act as the key connector between Operations, Product, IT, and Data teams - Requirements translation: Transform operational needs and pain points into structured requirements and clear implementation roadmaps - Stakeholder management: Align stakeholders on scope, priorities, timelines, and risks - Automation & efficiency: Drive initiatives to reduce manual work and increase scalability - AI enablement: Identify and implement AI-driven solutions to enhance operational efficiency and customer experience - Go-live & adoption: Ensure smooth launches through structured enablement and stakeholder engagement - Continuous improvement: Monitor post-launch performance and iterate to maximise impact Qualifications - Proven experience implementing complex tools or systems in medium-to-large organisations - Strong project management experience with measurable delivery outcomes - Experience in process automation and workflow optimisation - Strong stakeholder management and cross-functional collaboration skills - Analytical mindset with a KPI-driven approach - Ability to operate effectively in structured yet evolving environments - Fluency in English (spoken and written) Requirements - Experience in Customer Service or Operations environments - Background in the tourism or travel-tech industry - Experience with AI-driven platforms, CRM systems, chatbots, or automation tools - Experience working in Agile environments (Scrum, Kanban) - Agile certifications (e.g. Scrum Master, PMI-ACP) - Familiarity with Change Management frameworks (e.g. ADKAR) - Prosci or similar Change Management certification Benefits - An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) - Shorter working week (36h as full time), with a half working day on Fridays - Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm - Possibility to work from anywhere for a period of time per year defined according to local regulations - Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. - Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content - 2 paid days off per year for volunteering purposes - Occasional social events to foster connections among colleagues - Travel industry discounts and flash exclusive staff fares - We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5 500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. About The Role We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role. Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. Job Requirements We want to hear from you if you have: - Proven experience as an Implementation Manager/Onboarding Specialist(3 years) - Proven technical experience - Strong understanding of SaaS and the technology industry - Knowledge of HR - Strong problem-solving skills and an ability to think outside of the box - Ability to interact with product specialists and development teams around delivery/roadmap - A can-do approach with the ability to thrive under pressure - Excellent client-facing and internal communication skills - Excellent written and verbal communication skills in English and Hebrew ( Must) - Solid organizational skills including attention to detail and multitasking skills - A passion to learn the Bob product and tech-savviness Job Responsibilities What will you do? - You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines - Be the main point of contact for our clients from point of sale through to deployment - Gather system requirements and business objectives from customers - Assess how best to configure the platform and provide guidance on best practices and successful deployment - Identify and analyze project risks & dependencies on an ongoing basis - Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams - Work cross-functionally with our Sales, CS Engineers, Product & Account teams - Maintain detailed project plans to communicate project status both internally & externally - Perform risk management to minimize project risks - Report and escalate to management as needed when project time deadlines become at-risk Benefits Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - We have a flexible hybrid working model - Work from home allowance- to get your home office set up! - Payment for sick leave from the first day - 2 Social Impact days per year for volunteering - Annual Headspace subscription and wellness benefits - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Monthly Wolt Allowance - Transportation allowance - Dog-friendly - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Fun company and team social events (locally and virtually with our global teams) - Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

Role Description Legence is hiring a Payroll Implementation Manager who will manage the end-to-end implementation lifecycle (discovery, configuration, testing, deployment, and post-go-live support) for our payroll function. The ideal candidate will have experience configuring payroll systems, leading payroll implementations, and training payroll teams on new systems. Key Responsibilities - Project Management: Lead the end-to-end implementation lifecycle (discovery, configuration, testing, deployment, and post-go-live support) for the payroll team. - Business Requirement Gathering: Analyze business needs to configure HR, payroll, and tax systems appropriately. - System Configuration: Set up payroll modules, pay codes, tax configurations, and company structures within the software. - Data Migration & Validation: Oversee the migration of union rates from legacy systems, ensuring accuracy and reconciling figures. - Data Interfaces: Collaborate with other teams to design, develop, and test data interfaces between systems. - Documentation: Create or modify work instructions and metrics for payroll team that are a result of system implementations. - Training & Support: Train payroll team on the new system and provide support through the first few pay cycles. - Compliance Management: Ensure all system setups comply with federal, state, and local payroll, tax, and labor laws. Qualifications - Bachelor’s Degree in a Computer Science or an equivalent combination of training and experience. - 3+ years of Project Management experience in a union payroll environment. - Proven experience in payroll processing and direct experience with payroll system implementations. - Experience with managing software systems, implementations, and interfaces; Experience or knowledge of Dayforce, Sage, Deltek, and/or Spectrum is preferred. - Experience with medium to large scale projects and software implementations. - Heavy experience with Excel and data analysis. - Proficiency in HRIS and ERP systems (e.g., ADP, Dayforce, Workday, Sage, Spectrum) and advanced proficiency in Microsoft Excel for data manipulation. - Demonstrated ability to manage multiple projects, timelines, and deliverables simultaneously. - Excellent communication skills for leading meetings, conducting training, and providing status updates. Ability to influence team members in best practices. - Ability to exercise best practices and decision making with regards to system development, deployment, implementation, and maintenance. - Experience collaborating with a cross functional team including Operations, HRIS, IT to drive projects towards a successful completion. - Availability to work off-hours and weekends when required. - Possess a sense of urgency to address critical technical issues. Benefits - 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. - Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. - Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. - Time Off: Flexible non-accrual vacation; company holidays per policy. - Expenses: Business travel and related expenses reimbursed per company policy.

Description Workday Payroll Consultant - Contract Position Why YOU want this position At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. We are currently seeking an experienced Workday Payroll Consultant (US & Canada) to join our Payroll team on a project basis. Enverus is implementing Workday HCM /Payroll globally with a target go-live of January 1, 2027, and this engagement provides hands-on implementation support to our internal North American Payroll team across the United States and Canada. You will work directly alongside Enverus payroll and HR professionals as a knowledgeable resource and subject matter expert - not a project manager - helping to configure, test, validate, a nd prepare the Workday Payroll module for go-live. What You'll Do: - Partner with the Enverus payroll team to assist with configuration ( design/build/test) of Workday Payroll for US and Canadian pay groups, pay frequencies, and payroll calendars - Configure Canadian payroll elements including provincial tax rules and statutory deductions (CPP, EI) - Design and validate earnings, deductions, benefits integration payroll inputs, and compensation plan connections within Workday Payroll - Support gross-to-net reconciliation, parallel payroll testing, and mock runs to validate accuracy before go-live - Configure and validate off-cycle payment processes, retro pay, termination pay, and manual check workflows - Develop and document payroll business processes, configuration workbooks, and user-facing job aids for the internal payroll team - Identify gaps between legacy payroll system data and Workday requirements, support data mapping and conversion for historical payroll data - Collaborate with Workday Payroll Project Leads and the implementation partner to resolve configuration issues - Support User Acceptance Testing (UAT) for payroll, including test script development, defect logging, and resolution tracking - Support the development , implementation, and documentation of internal controls related to Workday Payroll - including role-based access design and approval workflow validation - ensuring configurations align with Enverus' internal control requirements before go-live - Provide knowledge transfer and coaching to the internal payroll team throughout the engagement to build capability for sustained post go-live operations What Experience You Should Have: - 3+ years of Workday Payroll implementation experience, including at least two full-cycle North American implementations from design through go-live - Demonstrable hands-on configuration experience in Workday Payroll for US and Canada - not advisory or project management only - Deep expertise in US payroll compliance: federal withholding, FICA, FUTA, state and local income taxes, garnishments, and multi-state scenarios - Strong understanding of Canadian payroll requirements: CPP/QPP, EI, and provincial income tax - Experience with Workday Pay Group, Pay Period Schedules, Payroll Control Groups, and payroll accounting configuration - Proven ability to support parallel payroll testing, reconciliation, and audit processes - Active Workday Payroll certification preferred; lapsed certification considered with recent hands-on experience - Familiarity with internal controls in a Workday Payroll context - specifically role-based security and approval workflow design as they intersect with payroll audit and compliance requirements - Strong communication skills and a coaching mindset - this role supports an internal team and the ability to transfer knowledge is as important as technical depth Nice to Have: - Experience supporting payroll integrations with third-party providers (e.g., OSV) during Workday transitions - Familiarity with Workday Absence and Time Tracking modules and their downstream impact on payroll - Experience supporting payroll implementations for mid-market to enterprise companies (500-5,000 employees) - Prior experience working as an embedded consultant alongside internal payroll teams rather than in a traditional consulting delivery model This role is eligible for: Contractor / Project-Based Engagement - not a benefits-eligible full-time position Anticipated Hours: 15-20 hours per week, variable by project phase Salary Range: Rate: 80-100 hour, 15-20 hours per week, variable by project phase