Role Description Surrey Place is seeking a detail-oriented student to join our team as a Quality Assurance Officer. In this entry-level role, you will work side-by-side with our team of developers to ensure our digital products are accessible, user-friendly, and function flawlessly. This is a learning-intensive role where your classroom knowledge of accessibility standards, user experience (UX) principles, and testing methodologies will be applied in a real-world setting. Prior industry experience is not required but an asset. Main Responsibilities - Perform accessibility testing against WCAG 2.1 guidelines, conduct screen reader walkthroughs, keyboard-only navigation audits, and document remediation steps with severity and recommended fixes for engineering. - Conduct A/B and multivariate experiment analyses in partnership with Dev teams to validate design hypotheses, set up experiment instrumentation, and measure impact on conversion, retention, and key UX metrics. - Participate in user feedback sessions, internal product discussions, and design critiques. - Support responsive design efforts to ensure optimal user experiences across desktop, tablet, and mobile devices. - Assist in conducting UX research to understand user needs and behaviors. Qualifications - Post-secondary education is preferred. - A diploma or degree in Computer Science, Information Technology (IT), Information Systems, Software Development, Web Development, Computer Engineering, or a related field is required. - Strong communication, teamwork, and leadership skills. - Demonstrated ability to work independently and meet assigned deadlines. - Proficiency in Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint. - Ability to obtain and maintain an acceptable Police Records Check, including Vulnerable Sector Screening. - Fluency in French is considered an asset. Eligibility - Must be between 15 and 30 years of age. - Must be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. - Must be legally entitled to work in Canada in accordance with applicable provincial or territorial legislation and regulations. Company Description Surrey Place is a not-for-profit organization that helps people of all ages with autism, developmental and sensory-related concerns push the boundaries of what’s possible to achieve new victories. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Role Description This role conducts Quality Control (QC) activities on complex IRB and staff documentation to ensure accuracy compared to primary sources and adherence to all applicable Advarra quality control standards, federal regulations, and timelines. Requires a high degree of independent judgment, attention to detail, and accountability. Works with the Manager and leadership team to identify strategies and methods to achieve organizational goals. Expertise reflected in consideration of continuously improving workflow. Job Duties & Responsibilities - Effectively performs the duties of a Senior Quality Control Coordinator, demonstrating strong attention to detail, sound judgment, and the ability to work independently. - Reviews and critically analyzes documents for accuracy in content for assigned submission types. - Provides clear feedback to communicate errors to Research Services staff regarding missing and/or incomplete elements. - Accomplishes daily workload priorities with flexibility and adaptability. - Executes procedures in compliance with internal quality standards and external regulations. - Supports supervisor or director vision of team performance through timely processing of delegated tasks, appropriate escalation of workflow concerns, and proactive process improvement suggestions. - Models QC best practices through peer-to-peer training and mentorship. - Serves as a resource for process or workflow problem-solving, including root cause analysis and data mining. - Proposes and advocates adoption of team success metrics. - Provides process improvement suggestions to management. - Participates in team and department professional and personal development initiatives while maintaining a high level of integrity through cooperative and respectful interactions with colleagues. - Performs quality control of all submission types (initial protocol and site submissions, all modifications). - Performs other duties as assigned. Qualifications - Bachelor’s degree in health science or related field, or equivalent combination of education and experience. - Intermediate knowledge of Federal laws and guidelines pertaining to Human Subjects Research Protection. - Two (2)+ years of IRB, clinical research, or quality control experience. - Proficient with MS Word, Outlook, and Excel. - Familiar with PowerPoint, direct messaging applications such as Slack, remote meeting applications such as Zoom, and web-based proprietary software. Preferred Qualifications - Certified IRB Professional (CIP) or attainment within one (1) year of eligibility. Requirements - Sit or stand for extended periods of time at a stationary workstation. - Regularly carry, raise, and lower objects of up to 10 lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking. Benefits - Base salary range for this role is $66,767 - $116,089. - Salary may vary based on location, skills, and experience. - This position may also be eligible for a variable bonus in addition to base salary. - Health coverage, paid holidays, and other benefits.

• Help shape a QA organization recognized for its high standards of quality, efficiency, and predictability - by blending your deep human expertise with AI-augmented and agentic testing practices. • Leverage generative AI, agentic testing, and self-healing automation to accelerate test creation, maintenance, and coverage. • Research, pilot, and implement AI-powered QA tools and methodologies to improve quality and reduce manual effort. • Collaborate with engineering and product teams to integrate AI-driven quality gates into delivery pipelines, positioning QA as a proactive strategic partner. • Develop and implement test plans, test cases, and test scripts for both automated and manual testing. • Design, build, and maintain automated test frameworks to streamline testing processes and improve efficiency. • Execute manual tests to identify bugs, defects, and usability issues, ensuring comprehensive test coverage. • Collaborate closely with development teams to understand project requirements and verify software functionality. • Perform regression testing, load testing, and performance testing to assess product quality and performance. • Analyze test results, troubleshoot issues, and communicate findings to relevant stakeholders. • Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. • Continuously evaluate and enhance QA processes, tools, and methodologies to optimize testing efforts. • Manage QA workstreams across multiple simultaneous client projects, coordinating timelines and priorities with project managers.

• Serve as a liaison between internal clients and functional departments. • Help clients achieve their objectives by serving as a resource. • Identify risks, evaluate controls and prepare findings and recommendations. • Implement compliance programs to prevent illegal, unethical or improper business practices. • Ensure through audits that the organization’s programs are consistently administered in compliance. • Monitor and evaluate the effectiveness of solutions, policies, practices and processes. • Recommend improvements to achieve and deliver high quality, value-added services. • Develop, implement, administer and revise policies, procedures and programs. • Research, analyze, maintain, modify, validate and prepare data, information and content. • Produce, edit and distribute a variety of business documents. • Create, present and/or facilitate meetings, webinars, trainings, etc. • Represent assigned function at external hearings, mediations, audits, meetings, etc. • Participate on or lead large, complex departmental and/or divisional projects. • Develop and build internal and external partnerships.