• Serve as a liaison between internal clients and functional departments; • Identify risks, evaluate controls and prepare findings and recommendations. • Ensure through audits that the organization’s programs are consistently administered in compliance with organizational policies and procedures. • Monitor and evaluate the effectiveness of solutions, policies, practices and processes. • Develop, implement, administer and revise policies, procedures and programs that meet business needs. • Research, analyze, maintain, modify, validate and prepare data, information and content used in making business decisions. • Produce, edit and distribute a variety of business documents such as reports, proposals, policies, procedures, etc. • Create, present and/or facilitate meetings, webinars, training programs, etc. • Participate on or lead large, complex departmental and/or divisional projects. • Develop and build internal and external partnerships to improve communication, coordination, collaboration and effective working relationships within own department.

• Design, write, and maintain manual test plans and test cases for features across the full product • Build and scale automation frameworks for regression, integration, and end-to-end testing • Test AI-powered features including LLM outputs, agent behavior, and model responses for accuracy, safety, and consistency • Collaborate closely with developers and product managers to shift QA left in the development lifecycle • Define and track quality metrics, identify risk areas, and surface issues early before they reach production • Develop evaluation strategies for non-deterministic systems — including prompt variation testing and output validation pipelines • Participate in sprint planning and retrospectives as the quality voice on the team

• Review documentation and analyze requirements; • Plan and estimate testing activities; • Design test plans, scenarios, scripts, and procedures; • Report and document technical issues, report bugs and errors to development teams; • Create test cases; • Perform manual Functional, Regression, and Exploratory testing (Web, Mobile); • Conduct post-release/ post-implementation testing; • Monitor applications and software systems; • Present findings to software development and business user teams; • Effectively collaborate with team members to achieve the best results.

• Test web portal functionality built with Blazor, Bootstrap, and SSO authentication. • Validate login/logout flows, session timeouts, token refresh, role-based access, and access restriction scenarios. • Review UI/UX consistency across desktop and tablet views, including forms, modals, validations, and error messages. • Test request forms, multi-step workflows, conditional fields, file uploads, backend submissions, and confirmation messages. • Validate dashboard widgets, KPI cards, data grids, filters, date pickers, and CSV/PDF export functionality. • Test BI dashboards to ensure charts, tables, filters, drill-downs, tooltips, and exports display accurate data. • Verify dashboard performance, especially when working with large datasets or complex visualizations. • Test survey flows, question types, validation rules, submission logic, confirmation pages, and email invitation links. • Write and execute SQL queries to validate row counts, aggregates, joins, data freshness, and data integrity. • Compare data across sources such as SQL databases, Excel files, CSV exports, and dashboard outputs. • Validate ETL and data pipeline processes to ensure information is correctly extracted, transformed, and loaded. • Perform cross-system testing to confirm that portal actions, survey submissions, dashboards, and access permissions work together correctly. • Work closely with the Engineering Manager, PM, and development team to identify, document, and follow up on defects.