AOA

• Create the structure and proactive support needed for the CEO to direct the majority of his time, energy, and focus toward the activities that create the greatest value for AOA's growth. • Run a Daily Executive Briefing with the CEO covering calendar, priorities, decisions, inbox items, and open loops. • Own inbox triage end-to-end: filter noise, answer routine questions, draft replies for approval, and escalate only what truly needs the CEO's attention. • Protect the CEO's calendar by managing scheduling, preserving focus time, coordinating meetings, and pushing back on unnecessary interruptions. • Own Accounts Receivable coordination: run weekly aging, send reminders, track payment promises, follow up consistently, and escalate sensitive cases when needed. • Own Accounts Payable and contractor operations: support the payment cycle, handle contractor payment questions, and coordinate receipts and expenses. • Serve as the administrative point of contact for the bookkeeper, CPA, legal, and insurance partners. • Coordinate internal meeting operations, including agendas, pre-reads, notes, action items, and follow-through. • Coordinate recruiting logistics, including interview scheduling, candidate communication, reference checks, and interview prep materials. • Coordinate travel and events, including flights, hotels, itineraries, conference logistics, dinners, and expense reports. • Manage SaaS subscriptions, vendor renewals, license tracking, and quarterly tool audits. • Maintain a stakeholder VIP list and prompt the CEO when timely relationship follow-up is needed. • Run interference on vendor pitches, podcast invites, networking requests, and other inbound items that do not require the CEO's calendar. • Coordinate team lifecycle moments, including onboarding logistics, birthdays, anniversaries, appreciation moments, and offboarding support. • Build the EA Operating System by documenting the playbooks, templates, and SOPs this role runs so the function can scale as AOA grows.

Role Description AOA is hiring an Executive Assistant to create the structure and proactive support that helps our CEO spend more of his time, energy, and focus where it creates the greatest value for AOA's growth. This is a high-trust role for someone who enjoys creating order, reducing friction, and helping a busy executive operate with greater clarity. - Own the operating rhythm of the executive office, including: - Daily Executive Briefing - Inbox triage - Calendar protection - AR/AP coordination - Third-party communication - Internal meeting support - Recruiting logistics - Travel coordination - Vendor management - Stakeholder follow-through - Own important administrative and operational domains end-to-end. - Improve the systems around them and help create a more organized, proactive executive office as AOA grows. Qualifications - 5+ years of experience as an Executive Assistant, Senior Administrative Assistant, Operations Coordinator, or similar role supporting a CEO, founder, or senior executive. - Proven ability to own responsibilities end-to-end, operate independently, and follow through without needing to be chased. - Excellent written and verbal communication, with the ability to write warmly, clearly, professionally, and in an executive-ready voice. - Strong judgment around what to handle directly, what to draft for approval, what to defer, and what to escalate. - High comfort with modern email, calendar, document collaboration, and task management tools. - Experience supporting AR, AP, contractor payments, receipts, expenses, or similar finance-adjacent workflows. - Experience coordinating with external partners such as bookkeepers, CPAs, legal counsel, insurance providers, vendors, or consultants. - Strong organizational systems for tasks, owners, due dates, decisions, and follow-through. - High discretion and trustworthiness with confidential financial, personnel, client, and strategic information. - Strong AI fluency; routinely use AI tools as an engine of your work. Requirements - Hourly Rate: $35-$50/hour, based on experience - Hours: Approximately 100 hours/month (~5 hours/day across AOA's 20-day work month) - Schedule: Available during normal business hours (Central Time) - Location: Remote, US-based - Reports to: CEO Benefits - Opportunity to create a significant impact on AOA's growth. - Work in a close-knit team environment. - Access to modern tools to enhance work quality and speed.

• Own the post-sale relationship with senior client stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders. • When stakeholders rotate, re-onboard new decision-makers quickly to maintain momentum, context, and trust. • Support renewals and transitions by maintaining high-trust relationships and a clear value narrative. • Own monthly client health scoring across every active account and lead intervention on at-risk accounts. • Run client cadences, milestone reviews, and strategic reviews with lightweight value reporting, clear written recaps, and thoughtful conversations around cost, scope, value, and ROI. • Create a “no surprises” client experience by surfacing risks early, communicating changes proactively, and bringing options before problems land. • Run monthly sprint operations and capacity planning, allocating team capacity to client commitments and keeping sprints in balance. • Drive cross-discipline accountability across design, development, and strategy. • Manage scope additions and change orders so client commitments and team capacity stay in balance. • Lead onboarding and kickoff for every new project.

Role Description AOA is hiring a Senior Client Success & Delivery Manager to help create the kind of client experience that earns trust, strengthens retention, and turns great work into long-term partnerships. This role is for someone who is energized by building strong client relationships, creating clarity, and helping clients feel confident, supported, and excited about the work we are doing together - while also bringing the structure and delivery operations needed to make that experience possible. This is a hybrid Client Success and Delivery role. Roughly half of your time will be spent leading client relationships, and the other half will be focused on the operational delivery layer across the team. You will own: - Client cadences - Sprint operations and capacity planning - Value reporting - Scope change management - Renewal preparation - Client health AOA's clients are eCommerce and SaaS brands, and our work spans Shopify Plus storefronts, AI-native apps, complex CMS builds, and ongoing design and development retainers. You will work with senior stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders, and you will use AI-powered systems to reduce administrative drag so more of your time can be spent on the relationship, the work, and the decisions that matter. You may be a strong fit if you have worked inside the pace and complexity of an agency environment, managed multi-project client portfolios at the senior level, and know how to bring operational rigor to cross-functional teams who do not report to you. We are looking for someone with: - Agency experience - Strong client judgment - Clear communication - Self-management to thrive in a high-autonomy role - Ability to create structure, move work forward, and keep clients and teams aligned without needing daily direction Qualifications - 3+ years in a senior client-facing delivery role at a digital design, development, marketing, or eCommerce agency. Direct agency experience is required. - 6+ years in a project management, account management, or client success role at a digital design, development, marketing, or eCommerce agency. - Demonstrated success managing multi-project client portfolios with a high degree of ownership. - Demonstrated experience navigating scope, timeline, quality, budget, or priority conversations with clients. - Strong operational discipline. You maintain clear systems for tasks, owners, decisions, due dates, dependencies, and follow-through. - Ability to balance both sides of the role: the relationship-building and communication craft of Client Success, and the operational delivery oversight of Project Management. - Strong AI fluency. You use AI tools regularly to improve the quality, speed, clarity, or consistency of your work. - Experience working with digital products, such as websites, apps, eCommerce experiences, SaaS platforms, or custom software. - Comfort using ClickUp or similar project management platforms to manage delivery operations, sprint flow, task visibility, and client reporting. - Excellent written and verbal communication. You can run a strong client meeting, write a clear recap, manage expectations thoughtfully, and adjust your tone to the moment. - US-based and available during Central Time business hours. - Strong written and spoken English. Preferred Qualifications - Experience with Shopify Plus, complex CMS implementations, or AI-native applications. - Experience supporting eCommerce or SaaS brands as your primary client base. - Experience building playbooks, SOPs, templates, or operating systems for a Client Success, Delivery, or Project Management function. - Experience with client health scoring, NPS programs, quarterly business reviews, or similar diagnostic and value-reporting instruments. - Comfort with the commercial side of client relationships, including renewal support, change orders, scope expansion, and value framing. Benefits - 401(k) with company matching - Health, dental, vision, and life insurance - Unlimited PTO - Every other Friday off. Our office closes, giving the team a built-in long weekend twice a month. You do not need to check every single box to apply. We know strong candidates can bring the right experience in different ways. If you have direct agency experience, strong client judgment, and the operational steadiness to help teams and clients do their best work, we would love to hear from you. Must be authorized to work in the United States. We are unable to provide visa sponsorship for this role.

• Help shape a QA organization recognized for its high standards of quality, efficiency, and predictability - by blending your deep human expertise with AI-augmented and agentic testing practices. • Leverage generative AI, agentic testing, and self-healing automation to accelerate test creation, maintenance, and coverage. • Research, pilot, and implement AI-powered QA tools and methodologies to improve quality and reduce manual effort. • Collaborate with engineering and product teams to integrate AI-driven quality gates into delivery pipelines, positioning QA as a proactive strategic partner. • Develop and implement test plans, test cases, and test scripts for both automated and manual testing. • Design, build, and maintain automated test frameworks to streamline testing processes and improve efficiency. • Execute manual tests to identify bugs, defects, and usability issues, ensuring comprehensive test coverage. • Collaborate closely with development teams to understand project requirements and verify software functionality. • Perform regression testing, load testing, and performance testing to assess product quality and performance. • Analyze test results, troubleshoot issues, and communicate findings to relevant stakeholders. • Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. • Continuously evaluate and enhance QA processes, tools, and methodologies to optimize testing efforts. • Manage QA workstreams across multiple simultaneous client projects, coordinating timelines and priorities with project managers.

Role Description AOA is seeking a collaborative and detail-oriented Senior QA Engineer to guide our QA processes and champion the integration of AI into our quality assurance practices. You’ll play a key role in delivering exceptionally high-quality and performant applications while working closely with stakeholders to understand and align on business requirements and product specifications. In this role, you’ll guide the full QA lifecycle for AOA’s projects: - Partnering closely with engineering, UX/UI, product, and project management teams. - Managing QA across multiple concurrent client projects. - Moving comfortably between eCommerce builds, SaaS platforms, and AI-native apps. - Demonstrating adaptability, clear prioritization, and a team-first approach. The ideal candidate is organized, detail-oriented, and a strong communicator. You’ll enjoy: - Deeply understanding applications. - Spotting edge cases and catching issues before they reach production. - Developing and maintaining automated tests that uphold our high standards of quality. Responsibilities - Help shape a QA organization recognized for its high standards of quality, efficiency, and predictability. - Leverage generative AI, agentic testing, and self-healing automation to accelerate test creation, maintenance, and coverage. - Research, pilot, and implement AI-powered QA tools and methodologies to improve quality and reduce manual effort. - Collaborate with engineering and product teams to integrate AI-driven quality gates into delivery pipelines. - Develop and implement test plans, test cases, and test scripts for both automated and manual testing. - Design, build, and maintain automated test frameworks to streamline testing processes and improve efficiency. - Execute manual tests to identify bugs, defects, and usability issues. - Collaborate closely with development teams to understand project requirements and verify software functionality. - Perform regression testing, load testing, and performance testing to assess product quality and performance. - Analyze test results, troubleshoot issues, and communicate findings to relevant stakeholders. - Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. - Continuously evaluate and enhance QA processes, tools, and methodologies to optimize testing efforts. - Manage QA workstreams across multiple simultaneous client projects, coordinating timelines and priorities with project managers. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - Proven experience in QA engineering, with a focus on both automation and manual testing. - Strong proficiency in one of the test automation tools/frameworks such as Cypress, Playwright, Selenium, Appium, Jest, or similar. - Solid understanding of software development lifecycle (SDLC) and Agile methodologies. - Excellent analytical and problem-solving skills, with meticulous attention to detail. - Effective communication skills, with the ability to collaborate across teams and articulate technical concepts. - Experience with version control systems (e.g., Git) and issue tracking tools (e.g., JIRA, Clickup). - Experience with programming languages such as JavaScript, Typescript. Preferred Qualifications - Experience in a client-focused environment, preferably within an agency. - Experience supporting eCommerce and/or SaaS brands. - Demonstrated enthusiasm and hands-on experience using AI tools in QA workflows. - Experience building client success processes/playbooks in a growing team. - Familiarity with website/platform builds (Shopify Plus, headless builds, or complex CMS implementations). Benefits - Direct, meaningful impact on our success. - Opportunities for growth and career development. - Supportive, collaborative environment.

• Own post-sale client relationships as the primary point of contact. • Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations). • Run weekly client cadence with clear agendas, decisions, and next steps. • Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight. • Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships. • Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for. • Build stakeholder coverage and manage stakeholder transitions quickly. • Track client health; spot risk early and drive mitigation plans. • Produce lightweight value reporting (progress, shipped work, impact/KPIs where available). • Support contract renewals and transitions (readiness, timeline, alignment). • Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation. • Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

About the Job  AOA is looking for a warm, self-driven Client Success Manager to own and elevate the client experience across our digital design and development engagements. You’ll be the trusted advisor who builds genuine relationships, keeps projects moving smoothly, and makes sure every client feels the real value of working with us - all while helping us scale a high-touch, AI-powered client success function.   This role is perfect if you love being the steady, organized heartbeat of client relationships through proactive communication, clear next steps, and turning delivered work into outcomes clients can see and feel. You’ll spend the majority of your time on high-touch human connection through thoughtful video calls and proactive communication while leveraging our custom AI systems to eliminate tedious reporting and project admin. About Us AOA is a growing digital design and development agency that creates high-impact websites, AI-Native apps, and standout eCommerce experiences for ambitious modern brands. We partner closely with eCommerce and SaaS companies to deliver thoughtful, polished work that drives meaningful results and lasting client success.   We’re a close-knit team where every person has a direct, visible impact on our clients’ success and the growth of the company. We value genuine relationships, high standards, ownership, and a true commitment to client delight. As an AI-Native agency, we use smart tools to enhance the human connections and strategic work we do - never to replace them.   Responsibilities - Key Outcome: To drive a high-performing client success function that consistently retains clients by maintaining excellent client health and clearly demonstrating AOA’s value. - Own post-sale client relationships as the primary point of contact. - Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations). - Run weekly client cadence with clear agendas, decisions, and next steps. - Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight. - Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships. - Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for. - Build stakeholder coverage and manage stakeholder transitions quickly. - Track client health; spot risk early and drive mitigation plans. - Produce lightweight value reporting (progress, shipped work, impact/KPIs where available). - Support contract renewals and transitions (readiness, timeline, alignment). - Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation. - Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

About the Job  AOA is looking for a warm, self-driven Client Success Manager to own and elevate the client experience across our digital design and development engagements. You’ll be the trusted advisor who builds genuine relationships, keeps projects moving smoothly, and makes sure every client feels the real value of working with us - all while helping us scale a high-touch, AI-powered client success function.   This role is perfect if you love being the steady, organized heartbeat of client relationships through proactive communication, clear next steps, and turning delivered work into outcomes clients can see and feel. You’ll spend the majority of your time on high-touch human connection through thoughtful video calls and proactive communication while leveraging our custom AI systems to eliminate tedious reporting and project admin. About Us AOA is a growing digital design and development agency that creates high-impact websites, AI-Native apps, and standout eCommerce experiences for ambitious modern brands. We partner closely with eCommerce and SaaS companies to deliver thoughtful, polished work that drives meaningful results and lasting client success.   We’re a close-knit team where every person has a direct, visible impact on our clients’ success and the growth of the company. We value genuine relationships, high standards, ownership, and a true commitment to client delight. As an AI-Native agency, we use smart tools to enhance the human connections and strategic work we do - never to replace them.   Responsibilities - Key Outcome: To drive a high-performing client success function that consistently retains clients by maintaining excellent client health and clearly demonstrating AOA’s value. - Own post-sale client relationships as the primary point of contact. - Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations). - Run weekly client cadence with clear agendas, decisions, and next steps. - Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight. - Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships. - Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for. - Build stakeholder coverage and manage stakeholder transitions quickly. - Track client health; spot risk early and drive mitigation plans. - Produce lightweight value reporting (progress, shipped work, impact/KPIs where available). - Support contract renewals and transitions (readiness, timeline, alignment). - Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation. - Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

• Lead end-to-end development of web applications, contributing to backend code • Design and implement scalable architectures using NodeJS and AWS ecosystem • Work closely with clients and project managers to understand project requirements and translate them into technical solutions • Provide technical expertise during client meetings, offering insights into the development process and potential enhancements • Efficiently communicate project estimates and lead planning poker for user stories • Work within an agile development environment, participating in sprint planning, code reviews, and ensuring timely delivery of features. • Stay abreast of emerging technologies and industry trends, evaluating their potential application in our development process.