• Responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery • Projects often involve network, server, or software implementation and upgrades, and PC deployment • Manages multiple, cross-functional and technical projects • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases • Responsible for managing/tracking program milestones, timeline, and overall deliverables • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates • Participate in internal process improvements; remove gaps, across multiple teams and functions • Ensure risks are accounted for and provide risk mitigation strategies • Be a point of contact for vendor partners and internal stakeholders • Coordinate and assist with regularly scheduled meetings with core teams • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. • Other duties as required.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Program Manager (PM) is responsible for leading and managing a large-scale Identity and Access Management (IAM) program for a CDW customer. This role serves as the primary interface between CDW and Government stakeholders, ensuring contract performance, delivery excellence, and customer satisfaction. The PM provides strategic leadership, operational oversight, and accountability for staffing, reporting, and execution of all IAM program activities. What you will do: * Manage and oversee the IAM program in support of a CDW customer, ensuring successful execution of all contractual requirements. * Serve as the primary point of contact for the Contracting Officer (CO), Contracting Officer's Representative (COR), and/or Enterprise Services Center (ESC) Program Manager to address issues, risks, and contract-related matters. * Lead IAM initiatives, providing direction and oversight for program scope, schedule, budget, and performance. * Ensure all program deliverables, reports, and contract-required documentation are completed accurately and delivered on time. * Maintain appropriate staffing levels to support contract requirements, including recruiting, onboarding, and filling vacancies within specified timeframes. * Attend and actively participate in meetings related to contract performance, status reviews, and customer engagements as required by the CO. * Apply strong organizational, management, and problem-solving skills to proactively identify risks, resolve issues, and ensure program success. * Manage projects of significant scope and complexity consistent with the magnitude of the contract. What we expect from you: * Bachelor's degree and 5 years of project management experience OR, 9 years of project management experience. * Demonstrated experience managing large, complex programs or projects of similar size and scope. * Proven ability to lead teams, manage stakeholders, and deliver results in a fast-paced, contract-driven environment. * Strong communication, organization, and problem-solving skills. * Experience leading or supporting Identity and Access Management (IAM) programs, a plus. * Experience supporting ISC (Identity, Credential, and Access Management) or SailPoint Identity Now programs, a plus. * Prior experience working with Government customers and contract-based environments, a plus. * CDW is committed to being an AI-fluent organization * We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. * About Us * CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. * Together, we Make Amazing Happen. * CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Role Description The SFS Financial Crimes Team is seeking an experienced Senior Program Manager to expand the capabilities of the Bank’s Fraud Risk Management program. You will be responsible for the enhancement and ongoing management of the fraud program within the Bank, and development of a formal fraud oversight framework for our Risk partners across Block. You Will: - Build and iterate on the Bank’s fraud program, including all relevant documentation, metrics and reporting, communication channels/forums with relevant partners, and program oversight. - Manage updates to the Anti-Fraud Policy and related documents. - Develop key risk and performance indicators for board/senior management reporting and day-to-day management of the fraud program, reviewing, actioning, and escalations observations as appropriate. - Develop and oversee, along with Block Risk partners, a change management process for updates to fraud processes as required and dictated by Bank Policy. - Lead and liaise with cross-functional teams such as Product, Engineering, Risk, Operations, and Legal to ensure alignment with requirements for our fraud program; delegating and overseeing assigned tasks on the underlying project(s). - Participate in audits and regulatory examinations related to the fraud program. Assist in addressing deficiencies and help prepare responses and action plans. - Represent the fraud program on cross-functional initiatives (new product launches, technology/systems enhancements, vendor management, etc.) that support our fraud program. - Complete additional projects and duties as directed. Qualifications - 10+ years of experience in fraud at a bank or financial technology company spanning both commercial and consumer products. - Experience building fraud programs from the ground up or evolving existing programs, as opposed to focusing solely on investigations or operational execution. - Proficient knowledge of fraud rules and regulations at the federal level, and the ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements. - Experience working with data and technology teams to build machine learning and heuristic fraud signals and rules. - Experience collaborating with data analytics teams to develop relevant fraud KRIs and KPIs, and the ability to present KRIs and KPIs across a variety of different audiences. - Experience using AI to augment and scale your work. - Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank. - Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates. - Comfort with living in ambiguity at times, with an eye toward continuous improvement, taking ownership of projects with little direction. Requirements - Even Better: Active CFE or CAFS designation or similar preferred. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction. • Ensuring all program Client’s needs are being met • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape. • Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction • Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer) • Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process • In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting • Participate/lead in respective client meetings • Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. • Monitors the performance of staff members to assess training needs • Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes. • Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts) • Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements) • Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting) • Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders • Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives • Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director • Additional duties as determined by your Manager