Synapticure Inc.

• Design, build, and maintain sophisticated, dynamic financial models from scratch to evaluate forward-looking deal pipelines, new business opportunities, and scenario planning • Own the execution and consolidation of the annual budgeting process, ensuring new strategic initiatives are accurately captured in rolling forecasts • Collaborate closely with the Director of Revenue Operations to align on revenue cycle trends without managing the underlying operations, and partner with the Controller on budget-vs-actual (BVA) tracking to lighten executive touch on month-end decks • Jump seamlessly between modeling complex Value-Based Care (VBC) initiatives on the clinical care delivery side, and tracking clinical trials, life sciences initiatives, and grant funding sources for our CURES team • Partner with the CFO to synthesize financial data into high-quality pitch decks, financial analyses, and strategic commentary for the Board and institutional investors • Take the reins of existing operational metrics and unit economics to drive clear, data-backed strategic decisions across teams • Evaluate and suggest modern FP&A software tools to scale our reporting capabilities beyond our current QuickBooks setup

• Independently coordinate assigned study activities in compliance with protocols, SOPs, GCP, and regulatory requirements • Screen and evaluate potential research participants for eligibility, documenting inclusion/exclusion criteria and escalating complex questions as needed • Manage scheduling and execution of virtual and home-based study visits, assessments, and follow-up activities • Collect, review, and enter study data accurately and in a timely manner using EDC systems and study tools • Maintain complete, accurate, and audit-ready study documentation, including regulatory binders, participant records, and tracking logs • Conduct or support informed consent discussions in both Spanish and English, ensuring proper documentation and compliance • Serve as a primary point of contact for research participants and caregivers, including Spanish-speaking populations • Prepare for and support sponsor, IRB, and regulatory monitoring visits, including responding to document requests and resolving findings • Track and report study metrics such as enrollment, retention, deviations, and visit completion • Identify operational risks or inefficiencies and proactively communicate improvement opportunities to research leadership • Collaborate closely with investigators, care coordinators, and cross-functional teams to ensure a high-quality research experience • Support onboarding and informal mentoring of junior research staff, as appropriate

• Independently coordinates assigned study activities in accordance with study protocols, SOPs, and applicable regulatory requirements. • Screens potential research participants for eligibility, documents inclusion/exclusion determinations, and escalates complex eligibility questions as needed. • Manages scheduling and execution of virtual and home-based study visits, assessments, and follow-up activities with minimal supervision. • Collects, reviews, and enters study data accurately and in a timely manner using electronic data capture (EDC) and other study systems. • Maintains complete and audit-ready study files, including regulatory binders, participant records, and tracking logs, in compliance with GCP and company standards. • Conducts or supports informed consent discussions, ensuring proper documentation, version control, and filing. • Serves as a primary point of contact for research participants and caregivers, addressing routine questions, coordinating logistics, and escalating clinical or protocol-related issues appropriately. • Prepares for and supports sponsor, IRB, and regulatory monitoring visits, including responding to document requests and resolving queries or action items. • Tracks and reports study progress metrics such as enrollment, retention, deviations, and visit completion. • Identifies potential operational issues and proactively communicates risks, barriers, or improvement opportunities to research leadership. • Collaborates closely with investigators, care coordinators, and cross-functional teams to ensure a high-quality, patient-centered research experience. • Supports onboarding and informal mentoring of junior research staff as appropriate.

• Deliver virtual, longitudinal care to patients with neuromuscular diseases, including ALS and PLS • Conduct detailed clinical evaluations and guide diagnostic and treatment planning • Interpret EMG/NCS studies where applicable through partner facilities • Collaborate with an interdisciplinary care team (genetic counselors, behavioral health, palliative care, care coordinators) • Provide education and support to patients and caregivers navigating complex neurodegenerative conditions • Participate in case discussions with peer neurologists to ensure high-quality, consistent care • Contribute insights to clinical protocols and care model development

• Serve as a strategic finance partner to the Head of Finance and executive team, supporting growth, profitability, and long-term financial planning. • Own and continuously refine Synapticure’s financial model across service lines and service types. • Lead annual budgeting, rolling forecasts, and long-range financial planning processes. • Develop and track key financial and operational KPIs, including unit economics, margin analysis, and contribution profitability. • Partner with growth and business development teams to build deal models and pro forma analyses for payer, provider, and strategic partnerships. • Support monthly, quarterly, and annual close processes in collaboration with accounting leadership. • Prepare financial statements, variance analyses, and executive dashboards to inform decision-making. • Provide technical leadership in financial modeling and scenario analysis across departments. • Collaborate with the Director of Revenue Operations and Financial Controller to ensure accurate revenue recognition across healthcare services and value-based contracts. • Build, mentor, and scale a high-performing FP&A function over time. • Support fundraising activities, investor reporting, board materials, and due diligence processes as needed.

• Support the mental and physical health care of assigned patients, ensuring comprehensive coordination with their medical providers and other mental health professionals. • Screen and assess patients for mental health and substance use disorders, facilitating engagement and follow-up care. • Provide education to patients and caregivers about mental health and substance use disorders, including available treatment options. • Monitor clinical symptoms and treatment outcomes, documenting progress and adapting care plans as needed. • Deliver evidence-based behavioral interventions, including techniques such as motivational interviewing, behavioral activation, and problem-solving treatments. • Collaborate with psychiatric consultants to develop and adjust treatment plans for patients who are not improving as expected. • Facilitate referrals to external services, such as social services, vocational rehabilitation, and specialty care, as clinically indicated. • Maintain accurate records in Synapticure’s EHR system, ensuring clear communication with all care team members. • Develop and implement relapse prevention plans with patients achieving treatment goals. • Build relationships with patients, caregivers, and partners to foster trust and ensure continuity of care.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Outreach Specialist, you are responsible for locating and connecting with patients who would benefit from Synapticure’s care model, and engaging with them around their needs. These conversations are a patient’s first encounter with Synapticure, after which they are connected to a Care Coordinator to develop a long-term relationship. However, until the transition to their Care Coordinator is made, you are the patient’s point person, available and eager to assist with whatever they need: support, education, or a listening ear. You work alongside, and are supported by, Synapticure’s care team to ensure patients and caregivers have the support they deserve, right from the start. Essential Functions - Engaging eligible patients through telephonic, written, and digital outreach methods - Leveraging available data from EMR to learn more about potential patients and inform outreach processes - Completing the intake and consent process for eligible patients, and transitioning them to a Care Coordinator upon full enrollment - Engaging and fostering trust quickly with patients, acting as the face of Synapticure and the key point-of-contact to assist patients prior to full enrollment - Connecting authentically with patients and their families in a non-judgmental, respectful, and empathic manner and striving to meet their needs - Working daily within EMR to collect data, organize information, track tasks, and communicate with staff, patients, and family members - Providing feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others Qualifications - You have 0-2 years of customer service or sales experience with a successful track record to share for that time period - You have a passion for working within the community you are a part of, or have been a part of in the past - You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities - You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team - You are comfortable with high-volume outbound calls as well as creative outreach - You are an independent self-starter who responds well to change and shifting priorities - You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better care Travel Requirements This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home. Travel to headquarters in Chicago, IL for occasional meetings may be expected. Salary and Benefits - Position is full time/exempt with competitive salary and benefits package including health insurance offering - Salary range for this role is competitive depending on the candidate’s level of experience - Opportunity for growth and development - Fully remote position - 401(k) - Medical, Dental and Vision coverage for you and your family - Life insurance and disability - Remote work stipend

• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels • Effectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organization • Set and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenue • Lead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnerships • Act as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams • Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines • Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction. • Support the design and implementation of enrollment workflows tailored to the partner’s patient and provider needs. • Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes. • Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations. • Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions. • Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements • Maintain operational dashboards to provide transparent KPI progress and tracking • Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results • Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum. • Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences • Identify ways technology and operational initiatives can further equitable access to care and support the complex needs of families and caregivers • Translate partner feedback into programmatic enhancements or internal process improvements

• Independently coordinate assigned study activities in compliance with protocols, SOPs, GCP, and regulatory requirements. • Screen and evaluate potential research participants for eligibility, documenting inclusion/exclusion criteria and escalating complex questions as needed. • Manage scheduling and execution of virtual and home-based study visits, assessments, and follow-up activities. • Collect, review, and enter study data accurately and in a timely manner using EDC systems and study tools. • Maintain complete, accurate, and audit-ready study documentation, including regulatory binders, participant records, and tracking logs. • Conduct or support informed consent discussions, ensuring proper documentation, version control, and regulatory compliance. • Serve as a primary point of contact for research participants and caregivers, addressing routine questions and coordinating logistics. • Prepare for and support sponsor, IRB, and regulatory monitoring visits, including responding to document requests and resolving findings. • Track and report study metrics such as enrollment, retention, deviations, and visit completion. • Identify operational risks or inefficiencies and proactively communicate improvement opportunities to research leadership. • Collaborate closely with investigators, care coordinators, and cross-functional teams to ensure a high-quality research experience. • Support onboarding and informal mentoring of junior research staff, as appropriate.

• Own and execute the end-to-end recruiting process for General & Administrative, Technology, and Operations roles, from role kickoff to signed offer. • Develop and execute creative sourcing strategies to identify and engage top-tier passive talent, utilizing LinkedIn, specialized networks, and direct outreach to build robust pipelines. • Serve as a brand ambassador, ensuring every candidate interaction reflects Synapticure’s mission and values, regardless of the hiring outcome. • Screen and qualify candidates effectively, assessing not just technical fit but also alignment with our startup culture and mission. • Partner closely with Hiring Managers to define role requirements, draft compelling job descriptions, and calibrate candidate profiles in real-time. • Drive hiring velocity by managing scheduling, feedback loops, and offer negotiations with autonomy and speed. • Provide regular updates and data-driven insights to leadership regarding pipeline health, market trends, and time-to-fill metrics. • Manage and maintain the Applicant Tracking System (ATS) to ensure data integrity, accurate reporting, and a streamlined workflow. • Identify opportunities to improve the recruiting process, from interview scoring to automated candidate communication, ensuring efficiency as the organization scales. • Collaborate with the People team to ensure a smooth transition from "Candidate" to "Employee" during the onboarding process.