Role Description The Client Supervisor will provide leadership to client team(s) including supervision of staff, reviewing of processes, and providing recommendations for improvement of operations. The Client Supervisor will work with management to understand and communicate the root cause of denials and provide data to assist the client to implement effective processes to correct actions. This person will meet or exceed Denial Management KPI benchmarks and client specific KPI's while maintaining or exceeding team productivity and quality standards. In this position, the Client Supervisor assists with recruiting, interviewing, and orienting new employees, monitoring and evaluating staff performance, and ensuring all employees have the tools and training for optimal productivity. Duties and Responsibilities - Provide supervision related to educating and training staff, evaluating staff performance and monitoring productivity. - Actively participate in interviewing, hiring, training, evaluating, and developing staff where applicable. - Develop and maintain quality control programs, including in-depth and individual performance reviews. - Orient new hires and provide in-services and training, continuing education, and development related to those functional areas of responsibility. - Work in conjunction with Manager, Client Management, to set and supervise target performance levels. - Actively engage with client(s) to understand needs and deliverables with the goal of creating a true partnership. - Provide back-up support to Manager with relation to client presentations. - Develop solid working relationships with new and existing clients. - Responsible for ensuring all high-priority cases are addressed. - Provide prompt responses to client questions. - Ensure that team stays current with client requirements and industry requirements and/or trends. - Actively engage with and supervise Denial Management team, including routine productivity and quality reviews. - Assure that team is meeting follow up quality and productivity standards. - Other duties as assigned. - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Understand and comply with Information Security and HIPAA policies and procedures at all times. - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties. Qualifications - Bachelor's degree or equivalent combination of education and experience. - 3+ years' experience in a supervisory position. - Ability to work well individually and in a team environment. - Must be reliable, responsible, goal oriented and flexible. - Results driven. - Excellent interpersonal, communication and organizational skills. - High degree of integrity including ability to successfully deal with sensitive or confidential information. - Ability to exhibit poise, composure and confidence when confronting stressful or high pressure situations. - Proficiency in Microsoft Office Suite. - Strong interpersonal skills, ability to communicate well at all levels of the organization. - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. - High level of integrity and dependability with a strong sense of urgency and results oriented. - Excellent written and verbal communication skills required. Working Conditions - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. - Work Environment: The noise level in the work environment is usually minimal.

Role Description The Senior Client Analytics Partner plays a pivotal role in helping business-to-business clients understand how their media investment impacts lead generation, pipeline velocity, and revenue outcomes. This role requires both analytical rigor and the ability to guide clients through the media performance measurement, with a focus on B2B accounts— including multi-touch attribution, ABM reporting, and sales funnel diagnostics. As a senior member of the team, you’ll also coach peers, shape best practices, and represent StackAdapt in high-level client discussions and thought leadership. This new individual contributor role supports an emerging B2B vertical focus, and offers the chance to influence how modern B2B organizations measure success — partnering closely with senior marketers to connect media strategy to pipeline, revenue, and long-term growth. You will report to the Director, Client Analytics Partner. StackAdapt is a Remote First company, and we are open to candidates located anywhere in Canada. What You'll Be Doing - Strategic Advisory: Act as a trusted advisor to senior stakeholders, moving beyond "what happened" to explaining "why it happened." Proactively identify insights rather than waiting for reporting requests. - Measurement Strategy Ownership: Design and deploy bespoke measurement frameworks that link programmatic spend to business outcomes (MQLs, SQLs, Revenue). - Advanced Attribution: Guide clients through the implementation of advanced measurement solutions (such as MTA or MMM) to optimize channel mix, providing methodological transparency over "black-box" analytics. - Technical Discovery: Apply intellectual curiosity to dig three layers deep into data anomalies to ensure a single source of truth. - Experimental Design: Create and activate learning agendas, recommending plans that include audience cohorts, channel sequencing, and incrementality testing. - Resilient Problem Solving: Navigate the "gray areas" of privacy-compliant tracking (post-cookie world) and emerging media channels to ensure data continuity. - Internal Leadership: Mentor junior team members and contribute thought leadership content to the internal GCS knowledge base. - B2B Strategy & Funnel Diagnostics: Partner with clients to navigate the nuances of the B2B journey, connecting top-of-funnel programmatic activity to down-funnel outcomes like MQLs, SQLs, and pipeline velocity. Qualifications - 5–7 years in analytics roles, ideally within a high-growth AdTech firm, Performance Agency, or SaaS environment. - Proficiency in SQL and Expert-level Excel. - Practical experience with MMM, MTA, or incrementality testing. - Skilled at bridging the gap between technical data and business goals. - A focus on measurement over reporting. - Familiarity with the AdTech ecosystem, including CDPs, MAPs, and CRM connectors (e.g., Salesforce, HubSpot). - Experience building impactful stories within Tableau or PowerBI. Bonus Experience - Knowledge of lead-to-revenue funnels, Account-Based Marketing (ABM) strategies, and CRM integrations. - Experience using Python or R for predictive modeling or advanced statistical analysis. - Experience in E-commerce, Retail, or CPG analytics. Compensation The compensation range listed for this role reflects the expected base salary for candidates located in Ontario, Canada. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package. - Factors influencing final compensation include the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications. - Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer. Ontario Salary Band: $117,647 — $139,706 CAD Benefits - Highly competitive salary - Retirement/401K/Pension Savings globally - Competitive Paid time off packages including birthdays off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books, etc.) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events! Company Description StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: - G2 Top Software for 2026 - 2026 Best Workplaces™ for Young Talent in Canada by Great Place to Work® - #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

• Achieve or exceed monthly sales, growth, and net retention targets • Manage a large book of business with a strategic, value-driven approach to retention and expansion • Identify upsell and cross-sell opportunities and guide customers toward multi-year agreements • Maintain a strong, predictable sales pipeline and adhere to defined activity metrics • Conduct effective virtual presentations and product value reviews with customers • Build and nurture trusted relationships with assigned clients • Respond promptly to customer inquiries, requests, and escalations • Collaborate with internal teams to identify risk indicators early and prevent churn • Ensure customer satisfaction by proactively addressing challenges and aligning solutions to customer needs • Maintain accurate, timely updates within the NetSuite CRM • Follow established cadence expectations for outreach, follow-up, and pipeline management • Address billing questions, coordinate with Finance, and support contract renewals

Role Description The Client Success Associate (CSA) is an entry-level, back-office role designed to support Senior Client Success Managers (CSMs) in delivering an exceptional client experience and driving customer success outcomes. This role focuses on behind-the-scenes execution, operational support, and data management to ensure seamless client engagement and account health. The CSA plays a critical role in enabling CSMs to focus on strategic relationship management by handling administrative, analytical, and coordination tasks. This position is ideal for someone early in their career who is detail-oriented, analytical, and eager to grow within Client Success. Responsibilities and Expectations - CSM Support & Account Operations - Support CSMs in managing day-to-day client account activities. - Prepare materials for client meetings, including reports, presentations, and data summaries. - Maintain accurate and up-to-date client records in Client Success platforms. - Assist in tracking client KPIs, renewals, and account health metrics. - Utilize AI agents to align configurations to policies and provide information and modification suggestions to CSMs. - Data Management & Reporting - Compile and analyze client data to support business reviews and strategic discussions. - Generate recurring reports on product usage, performance, and client outcomes. - Identify trends or anomalies in client data and escalate insights. - Assist in complex client support ticket tracking, updating of statuses and next steps to assist in client communication. - Client Lifecycle Support - Assist in onboarding activities by coordinating internal resources and tracking milestones. - Support renewal and expansion processes through data preparation and documentation. - Monitor client engagement metrics and flag potential risks or churn indicators. - Cross-Functional Coordination - Coordinate with internal teams (Implementation, Delivery, Product, Support, Finance) to ensure timely execution of client-related tasks. - Track and follow up on action items from internal and client meetings. - Help manage internal workflows to ensure client deliverables are completed on time. - Process & Documentation - Maintain internal documentation, playbooks, and standard operating procedures. - Identify opportunities to improve efficiency in Client Success processes. - Ensure consistency and accuracy in all client-facing and internal documentation. - Product & Platform Support - Develop foundational knowledge of Oversight products and capabilities. - Assist with basic client inquiries and route more complex issues to appropriate teams. - Support product adoption efforts through reporting and tracking usage metrics. Qualifications - 0–3 years of experience in Client Success, Customer Support, Operations, or related field. - Strong attention to detail and organizational skills. - Analytical mindset with the ability to interpret data and generate insights. - Excellent written and verbal communication skills. - Proficiency in Microsoft Excel, PowerPoint, and CRM systems. - Familiarity with Client Success and/or AI software is a plus. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Strong collaboration skills and willingness to learn from cross-functional teams. Career Growth This role is designed as a foundational step toward a Client Success Manager career path. High-performing Client Success Associates will have opportunities to grow into client-facing roles with increasing responsibility for account ownership and strategy. Key Success Metrics - Accuracy and timeliness of reporting and data management. - Effectiveness in supporting CSMs and improving team efficiency. - Quality and completeness of client documentation. - Responsiveness to internal and client-related requests. - Contribution to overall client retention and satisfaction.