• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. • Provide direction and specialist knowledge in applying the technology/application to the customers organization. • Develop and deliver high quality Qualtrics presentations and product demonstrations. • Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. • Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. • Effectively consult with management of customer organizations. • Participates in sales planning and business development activities. • Develop and demonstrate moderately complex solutions. • Architect solutions and prototype solutions for customers. • Present and articulate Qualtrics product's strengths, relative to competitors. • Interacts with development to enhance/refine Qualtrics products for the Public Sector.

• Partner with Sales to support new business pursuits, expansions, and renewals • Lead solution design for RFPs, RFIs, and proactive proposals • Participate in client discovery sessions to understand current state operations, pain points, and success criteria • Present proposed solutions to prospective clients and respond to solution related questions • Define the end to end RCM service model, including scope of services, workflows, handoffs, and governance • Partner with Finance and Pricing to develop pricing models (input, output and value based) • Own the solution content of RFP responses

• Develop a deep understanding of Chainalysis' solutions • Provide technical leadership during the sales cycle • Craft tailored demos and proof of values • Lead discovery sessions to uncover client requirements • Design customer specific solutions and collaborate internally • Provide guidance on technical challenges

• Assist with L3 technical support tasks, gaining a solid understanding of the product and its features. • Collaborate with the development team to help resolve more complex issues (L3) for users. • Handle customer phone calls when needed, providing clear explanations, reassurance, and next steps. • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. • Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests. • Stay up to date with product changes to accurately answer customer questions and provide guidance. • Document knowledge gained to help with bug resolution and contribute to ongoing product updates.