- Assist with L3 technical support tasks, gaining a solid understanding of the product and its features. - Collaborate with the development team to help resolve more complex issues (L3) for users. - Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. - Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. - Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests. - Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience. - Document knowledge gained to help with bug resolution and contribute to ongoing product updates.

• Partner with Sales throughout the deal cycle as a trusted pricing and commercial advisor. • Evaluate customer requirements and translate them into multi-year contribution strategy recommendations. • Communicate change management considerations and employee experience implications while balancing pricing rationale and commercial value to prospective clients and brokers. • Translate complex ICHRA regulations and market dynamics into clear guidance for brokers, prospects, and internal teams. • Partner closely with Account Executive and Channel Partners to conduct meaningful first impressions with brokers and prospective clients. • Prepare strategic recommendations to discuss potential strategies and educate brokers and prospects about Thatch and ICHRA as an alternative solution to support business goals. • Analyze market data and plan options to surface key trade-offs and inform prospect decision-making. • Drive strategic inputs into renewal, retention, and expansion motions for high-touch customers, in close partnership with Customer Success and Sales. • Stay current on evolving ICHRA regulations, Internal Revenue Service guidance, and Department of Labor requirements to ensure accurate client advisement. • Familiarity with benefits compliance and ICHRA regulations. Ability to understand and articulate compliance to the GTM team. • Identify and articulate compliance risks to prospective employers. • Contribute to the ongoing refinement of knowledge sharing and internal compliance in partnership with legal and solutions.

Open Source Integrators (OSI), founded in 2010, specializes in providing tailored business technology solutions and consulting services across a wide range of industries. We pride ourselves on our commitment to understanding our customers' unique needs, enabling us to deliver customized solutions rather than resorting to a 'one-size-fits-all' approach. Our expertise lies in seamlessly integrating technology management with essential business systems such as accounting, Configuration, Reporting, Integration and Modification (CRIM), and operations platforms, which enhances processes and drives measurable results. We are currently seeking a Technical Solutions Manager to join our team. In this pivotal role, you will be responsible for overseeing the deployment and management of technology solutions that align with our clients' operational goals. You will work closely with customers to ensure that their technical needs are met while effectively leading a team of professionals in delivering superior service. If you are proactive, have a passion for technology, and are looking for an opportunity to contribute to a rapidly growing company, we encourage you to apply and explore a rewarding career with us at Open Source Integrators. Responsibilities TSM understands the technical deliverables of the IFS implementation project per the solution prosed in the sales cycle and provides input to the Project Manager for incorporating them into the project plan. Coordinates all technical activities in the implementation/upgrade project, from the initial deployment of software to post-go-live support. Acts as the point of contact for the customer and the project team and ensures good communication between technical teams and project team members. Plans/coordinates/tracks progress of Configurations, Reports, Integration, and Modification (CRIM) development activities and technical training. Forecasts technical resource demand and secures resources from delivery teams. Resolves technical issues during the project. Participates in the technical CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitutes a robust solution. Assists/guides the customer with technical configuration, and security setup in the IFS product being implemented. Requirements Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Flexible Paid Time Off Short Term & Long Term Disability Training & Development

• Act as a trusted advisor to our clients, providing technical expertise and guidance throughout the engagement. • Conduct PoC, workshops, presentations, and training sessions to educate clients on GPU cloud technologies and best practices. • Collaborate with clients to understand their business requirements and develop solution architecture that align with their needs: design and document Infrastructure as code solutions, documentation and technical how-tos in collaboration with support engineers and technical writers. • Help customers to optimize pipeline performance and scalability to ensure efficient utilization of cloud resources and services powered by Nebius AI. • Act as a single point of expertise of customer scenarios for product, technical support, marketing teams. • Assist to Marketing department efforts during events (Hackathons, conferences, workshops, webinars, etc.)