• Develop a deep understanding of Chainalysis' solutions • Provide technical leadership during the sales cycle • Craft tailored demos and proof of values • Lead discovery sessions to uncover client requirements • Design customer specific solutions and collaborate internally • Provide guidance on technical challenges

• Assist with L3 technical support tasks, gaining a solid understanding of the product and its features. • Collaborate with the development team to help resolve more complex issues (L3) for users. • Handle customer phone calls when needed, providing clear explanations, reassurance, and next steps. • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. • Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests. • Stay up to date with product changes to accurately answer customer questions and provide guidance. • Document knowledge gained to help with bug resolution and contribute to ongoing product updates.

- Assist with L3 technical support tasks, gaining a solid understanding of the product and its features. - Collaborate with the development team to help resolve more complex issues (L3) for users. - Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. - Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. - Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests. - Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience. - Document knowledge gained to help with bug resolution and contribute to ongoing product updates.

• Partner with Sales throughout the deal cycle as a trusted pricing and commercial advisor. • Evaluate customer requirements and translate them into multi-year contribution strategy recommendations. • Communicate change management considerations and employee experience implications while balancing pricing rationale and commercial value to prospective clients and brokers. • Translate complex ICHRA regulations and market dynamics into clear guidance for brokers, prospects, and internal teams. • Partner closely with Account Executive and Channel Partners to conduct meaningful first impressions with brokers and prospective clients. • Prepare strategic recommendations to discuss potential strategies and educate brokers and prospects about Thatch and ICHRA as an alternative solution to support business goals. • Analyze market data and plan options to surface key trade-offs and inform prospect decision-making. • Drive strategic inputs into renewal, retention, and expansion motions for high-touch customers, in close partnership with Customer Success and Sales. • Stay current on evolving ICHRA regulations, Internal Revenue Service guidance, and Department of Labor requirements to ensure accurate client advisement. • Familiarity with benefits compliance and ICHRA regulations. Ability to understand and articulate compliance to the GTM team. • Identify and articulate compliance risks to prospective employers. • Contribute to the ongoing refinement of knowledge sharing and internal compliance in partnership with legal and solutions.