Nextech Systems

• Own the CX Business Operations roadmap and drive operational initiatives that support Client Success, Product Support, Consulting, and Professional Services • Identify operational gaps across the CX organization and design, document, and roll out processes to close them • Manage the centralized CX BizOps intake process, triaging requests, assigning ownership, and ensuring transparent prioritization across stakeholders • Partner with cross-functional teams to drive change management, process improvements, and operational excellence at scale • Lead the CX team’s data strategy in partnership with your Data Analyst, ensuring stakeholders across CS, PS, Consulting, and Support have the dashboards and reporting they need to manage performance • Oversee the development and maintenance of Power BI dashboards across the customer lifecycle, including segment-level views for CSMs, billable utilization for Professional Services, and operational metrics for Support • Translate ambiguous leadership questions into concrete data requirements and ensure deliverables land with the right level of polish for executive consumption • Maintain data integrity across the CX reporting ecosystem and partner with our Salesforce team on data flow, integrations, and downstream impacts • Serve as the CX team’s primary business partner to Salesforce, coordinating sprint releases, requirements, and platform changes that affect CX • Manage CX-owned Salesforce configuration needs including dashboards, automations, and downstream reporting impacts • Oversee the operational health of CX platforms including Salesforce, CallMiner, Qualtrics, and Power BI • Coordinate cross-functional launches such as seasonal releases and Project 360, ensuring CX-impacting changes are identified, communicated, and managed • Operationalize strategic CX programs including the client testimonials and references program, partnering with Marketing, Product, and the Chief Customer Officer’s office • Support workforce management strategy in partnership with the WFM Analyst, including capacity planning, scheduling tools, and operational reporting for Support • Contribute to commercialization enablement, client offboarding, and content investment initiatives as they require operational design or data support • Directly manage a Data Analyst and a Workforce Management Analyst, providing weekly 1:1 coaching, regular feedback, and intentional development planning • Build the careers of your team members through stretch assignments, visibility opportunities with senior leadership, and regular performance conversations • Hold the bar on quality, deliverable polish, and stakeholder communication for your team’s output • Foster a culture of curiosity, ownership, and pragmatic problem-solving on the team

• Help with optimization, support and deployment of our cloud-based data systems • Build secure, scalable, and compliant database solutions using Azure SQL Server, and other cloud-native technologies • Support the evolution of our analytics lakehouse and all of its data sources • Ensure platform supports real-time clinical workflows, patient data analytics, and regulatory reporting

• The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. • This representative will provide frontline support for incoming calls, emails, and error reports. • The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

• The Regional Sales Manager is responsible for driving sales of Nextech’s solutions to assigned physician markets, primarily practices with one to two doctors. • This role manages the full sales lifecycle, handling client prospects from marketing leads, trade shows, inquiries, and referrals. • The Regional Sales Manager maintains strong customer relationships, delivers product demonstrations, and transitions new clients to the Client Success Manager for ongoing support. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

• Serve as the subject matter expert for the Aesthetics segment, developing deep understanding of buyer personas, practice types, workflows, challenges, and value drivers. • Own Aesthetics‑specific positioning and messaging, ensuring the commercial narrative used by Sales clearly reflects buyer needs, outcomes, and proof points. • Partner with product‑focused Product Marketing Managers and Product to ensure Aesthetics segment considerations are accurately represented in product positioning, launches, and enablement. • Deliver Product Marketing inputs for assigned launches, ensuring segment readiness through complete, on‑time deliverables aligned to the standard GTM process and Internal Enablement Briefs (IEBs). • Collaborate closely with Sales, Sales Enablement, and L&D to develop and maintain high‑quality Aesthetics enablement, including core messaging, talk tracks, proof points, and buyer‑centric assets. • Own win/loss insights for the Aesthetics segment, contributing to a standardized win/loss process and using insights to continuously improve messaging and enablement effectiveness. • Contribute to enablement audits, identifying outdated assets, priority gaps, and opportunities to simplify and strengthen Aesthetics sales materials. • Monitor market and competitive trends impacting Aesthetics practices, surfacing insights that inform positioning, enablement, and commercial strategy. • Support strategic market moments (e.g., flagship events, seasonal messaging refreshes) by ensuring Aesthetics narratives are clearly represented and aligned. • Perform additional responsibilities as assigned based on business needs.

• Strategically identify and engage high-caliber candidates through passive and active sourcing techniques for various roles across the company • Build and maintain a robust pipeline of candidates for current and future needs • Manage end-to-end recruitment, from requisition intake to onboarding, ensuring a seamless and positive candidate experience • Partner closely with hiring managers and advise on sourcing strategies, and create compelling job descriptions • Ensure all recruitment activities comply with OFCCP, EEO, and other applicable laws, maintaining accurate records in the ATS • Stay ahead of industry trends, compensation benchmarks, and competitive hiring practices to inform recruitment strategies and enhance candidate engagement • Contribute to initiatives aimed at enhancing the Talent Acquisition team’s service delivery, such as process improvement projects, implementing new tools or technologies, and developing best practices • Contribute to a positive candidate experience by interacting with candidates in a professional and empathetic manner • Assist with formulating offers for candidates in accordance with company budget guidelines and fair pay standards • Conduct intake meetings with hiring managers to understand the needs of the team and expectations of the position • Build relationships with hiring managers and provide recruitment counsel, guidance, and training • Provide weekly updates on recruiting activity within the People and Culture team and to hiring managers • Partner with People and Culture teammates to onboard new hires • Carry out additional project related and administrative responsibilities as assigned

• Identify & Develop: Uncover and close sales opportunities within the existing customer base, driving growth and expansion. • Engage & Present: Deliver in-depth presentations and demos of add-on products to secure new deals. • Forecast & Review: Prepare and present weekly/monthly sales forecasts. • Manage Sales Cycle: Steer inside sales deals from proposal to close in line with company standards. • Negotiate Proactively: Issue proposals, quote prices, and negotiate final terms within established guidelines. • Strategic Collaboration: Work with client success and account management teams to enhance outbound strategies. • Account Analysis: Conduct reviews with the client success team to pinpoint additional sales opportunities. • Lead Follow-up: Pursue marketing-generated leads to development and finalize inside sales. • Trade Show Representation: Attend trade shows to generate interest, capture leads, and close business. • Transition Facilitation: Collaborate on transitioning clients to our hosted solution per internal procedures. • Communication: Clearly escalate non-revenue customer issues to the appropriate teams. • Sales Execution: Oversee all aspects of selling additional workstations and cloud conversion services • Carry out additional responsibilities as assigned based on business need

• The Release Manager plays a critical role in ensuring the successful planning, coordination, and delivery of software releases across the Product Development organization. • This role serves as the central point of accountability for release execution, partnering closely with Product, Engineering, QA, and DevOps teams to deliver high‑quality, reliable software on predictable timelines. • Own and maintain release calendars across product development portfolio. • Define release scope, milestones, dependencies, and delivery timelines. • Coordinate planning across development, testing, and deployment phases. • Act as the primary point of contact for release execution across Product, Engineering, QA, and DevOps. • Facilitate release readiness reviews, go/no‑go decisions, and stakeholder communications. • Ensure alignment on expectations, risks, and delivery commitments. • Ensure testing standards, acceptance criteria, and quality gates are consistently applied. • Confirm release documentation and approvals are complete. • Manage production deployments schedules, including coordination of release windows and sequencing. • Ensure rollback and contingency plans are defined and tested. • Support incident response and resolution during release activities as needed. • Identify, track, and mitigate risks that could impact release timelines or quality. • Proactively work with stakeholders to resolve issues and escalate blockers as appropriate. • Drive continuous improvement of release processes to reduce risk over time. • Partner with DevOps on release automation practices and ensure effective use of CI/CD pipelines. • Promote best practices for feature flagging and controlled rollouts (e.g., LaunchDarkly).

• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology. • Complete practice assessments and workflow analysis guided by industry best practices. • Instruct clinical and non-clinical staff on the proper use of software applications. • Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness. • Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress. • Investigate and resolve client issues during implementation and go-live. • Identify opportunities for workflow improvement and optimization post-go-live. • Partner with internal teams to ensure successful implementation and alignment with client needs. • Communicate effectively with clients and team members to ensure alignment and satisfaction. • 75%+ long-distance or air travel required.

• The Account-Based Marketing (ABM) Manager is responsible for standing up and scaling a foundational ABM program focused on driving engagement, pipeline creation, and revenue progression within strategic target accounts. • This role will define the ABM framework, operationalize target account processes across systems, and launch sales-aligned, multi-channel plays that advance buying groups through the funnel. • The ABM Manager partners cross-functionally—inside and outside the Marketing team—to align strategy, execution, and measurement for ABM success. • This role is accountable for performance reporting, insights, and continuous optimization across target account segments and ABM plays. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.