Smeetz

• Own Operations: Run the operational backbone — HR and staff management, onboarding/offboarding, provider and vendor relationships, contracts and legal coordination, debtors payments, SaaS and internal tooling. Make sure things run, contracts get signed, partners deliver.. • Automate Operations: Rebuild each of these workflows on AI agents and modern automation. Goal: an Operations function that runs on systems, not on hours — no manual work in the loop.. • Lead the Business Operations Associate: Line-manage and develop our existing Business Operations Associate. Coach on AI-native ways of working, prioritise their work toward the highest-leverage Operations bottlenecks, and grow them as the function scales. • New AI-Native Capabilities: Use AI to build new internal services and capabilities — inside Operations and across other teams at Smeetz — that wouldn't exist without it. Spot high-leverage opportunities, prototype fast, scale what lands. • Collaborate with Accounting & Finance: Work as a partner to the Senior Accounting & Controlling Manager — share AI tooling, automation patterns, and lessons learned from Operations. Each function owns its own scope. • Adoption & Enablement: Make AI a habit, not a project. Train teams on Claude skills, prompts, and workflows. Document what works, retire what doesn't.

Role Description Smeetz is rebuilding Operations to run on AI agents and modern automation instead of headcount. We need a sharp operator with real business sense and an AI-native instinct to own the operational backbone — HR, providers, legal, vendors, contracts — rebuild it on AI-driven workflows, and use AI to create new operational capabilities. This role manages our existing Business Operations Associate and reports directly to the CEO. This is a delegation hire: leadership stops worrying about Operations once you're in the seat. We move fast and expect the same with precision without bureaucracy. Key Responsibilities - Own Operations: Run the operational backbone — HR and staff management, onboarding/offboarding, provider and vendor relationships, contracts and legal coordination, debtors payments, SaaS and internal tooling. - Automate Operations: Rebuild workflows on AI agents and modern automation, aiming for an Operations function that runs on systems, not on hours. - Lead the Business Operations Associate: Line-manage and develop the existing Business Operations Associate, coaching on AI-native ways of working. - New AI-Native Capabilities: Use AI to build new internal services and capabilities that wouldn't exist without it. - Collaborate with Accounting & Finance: Partner with the Senior Accounting & Controlling Manager to share AI tooling and automation patterns. - Adoption & Enablement: Make AI a habit by training teams on Claude skills, prompts, and workflows. Qualifications - 3+ years in operations, business operations, chief-of-staff, or similar generalist roles in a SaaS or scale-up environment. - Strong business acumen — understands how a company runs: people, vendors, contracts, cash, customers. - Hands-on experience building AI agents (Anthropic Claude or equivalent), prompt engineering, and modern automation platforms (n8n, Make, Zapier, Notion). - Comfortable with data and basic scripting to build and debug automations end-to-end (Python, JS, or SQL a plus, not required). - SQL competence (BigQuery a strong plus); experience integrating with SaaS APIs (HubSpot, Notion, Slack, billing systems). - Experience spanning HR, legal, providers, and finance operations — or the appetite to own all of them. - Full professional English. French, Spanish, or German a plus. - SaaS or scale-up experience a plus; finance or operations domain exposure a plus. Personal Attributes - Operator: Defaults to ownership. Things get done because you're in the seat. - Business-minded: Reads a P&L. Understands customers, providers, and people. Prioritises by impact, not effort. - AI-native: Lives inside Claude and agents. Sees AI as leverage, not a side project. - Coach: Develops the people around you. Makes the team faster and more AI-fluent. - Builder: Ships in days, not quarters. Prototypes and iterates fast. - Pragmatic: Picks the simplest tool that works. No over-engineering, no hype-chasing. - Independent: Self-directed, communicates outcomes not status updates. - Trustable: Leadership delegates Operations to you and stops worrying. Benefits - High-impact mandate from the CEO to automate the company, working alongside the Senior Accounting & Controlling Manager. - Performance-driven culture: successes recognised and rewarded with increased earning potential and expanded ownership responsibilities. - Modern tooling stack (QuickBooks, Notion, n8n, Anthropic Claude, etc.). - International exposure across CH, UK, FR, US, ES, etc.

• Accounting Ownership: Full cycle with journals, accruals, provisions, reconciliations, month-end and year-end close. Mentor the Operations Assistant on AP/AR. • Multi-Entity Compliance: Primary contact for accounting partners in UK, FR, US, ES. Review and approve subsidiary financials and tax presentations. Support audits, statutory filings, transfer pricing. • Payroll & Payments: Own end-to-end payroll across jurisdictions. Run regular AP cycles to safeguard funds availability. The CEO does not need to follow up. • Reporting & Controlling: Timely financial statements, KPI dashboards, budget-to-actual, variance analysis, cash flow. Challenge department leads when material deviations from budget appear; surface root causes to the CEO with clean supporting analysis. • Data Integrity: Streamline workflows between Sales, Account Management, Implementation, and Finance. Eliminate reconciliation friction. • Automation & AI: Drive AI adoption inside Finance. Replace manual work with AI and no-code automation (Anthropic Claude, n8n, Notion, Zapier). Goal: a Finance function that runs on systems, not on hours.

Role Description Smeetz is the leading AI-powered unified commerce platform for the European leisure and entertainment industry with 200+ venues, 10+ countries, €10M raised, and a Series A in motion. We need a trusted senior operator to own the operational backbone of Finance: - Full accounting cycle across 5 entities (CH, UK, FR, US, ES) - Payroll, payment cycles, reporting, and controlling - Automated end-to-end with AI and modern tooling Reports directly to the CEO. This is a delegation hire: leadership stops worrying about Finance once you're in the seat. We move fast and expect the same with precision without bureaucracy. Key Responsibilities - Accounting Ownership: Full cycle with journals, accruals, provisions, reconciliations, month-end and year-end close. Mentor the Operations Assistant on AP/AR. - Multi-Entity Compliance: Primary contact for accounting partners in UK, FR, US, ES. Review and approve subsidiary financials and tax presentations. Support audits, statutory filings, transfer pricing. - Payroll & Payments: Own end-to-end payroll across jurisdictions. Run regular AP cycles to safeguard funds availability. The CEO does not need to follow up. - Reporting & Controlling: Timely financial statements, KPI dashboards, budget-to-actual, variance analysis, cash flow. Challenge department leads when material deviations from budget appear; surface root causes to the CEO with clean supporting analysis. - Data Integrity: Streamline workflows between Sales, Account Management, Implementation, and Finance. Eliminate reconciliation friction. - Automation & AI: Drive AI adoption inside Finance. Replace manual work with AI and no-code automation (Anthropic Claude, n8n, Notion, Zapier). Goal: a Finance function that runs on systems, not on hours. Qualifications - 7+ years in accounting, with 3-5+ years in a senior or managerial role - Hands-on IFRS multi-entity experience; Swiss GAAP and transfer pricing a strong plus - BSc in Accounting/Finance; ACCA, CPA, MSc, MBA, or equivalent qualification a plus - Practical command of QuickBooks; advanced Excel and Google Sheets, Chargebee a plus - Concrete example of implementing AI or automation in a finance context - Full professional English; French, Spanish, or German a plus - SaaS or scale-up experience a plus; SQL exposure a plus Personal Attributes - Trustable: leadership delegates Finance to you and stops worrying. - Precise: accuracy is a personal standard, not a checklist. - Fast & energetic: bias to action. Ships work. Doesn't wait for instructions. - Process-driven: turns inefficiencies into repeatable, automated workflows. - AI-native: tools are leverage, not threats. You drive AI adoption. - Independent: self-directed, communicates outcomes not status updates. - Calm under pressure: month-end, audits, escalations, etc. Benefits - Direct reporting line to the CEO with full ownership of the function - Performance-driven culture: successes recognised and rewarded with increased earning potential and expanded ownership responsibilities - Modern tooling stack (QuickBooks, Notion, Anthropic Claude, etc.) - International exposure across CH, UK, FR, US, ES, etc.

- At Smeetz, we are dedicated to revolutionising the way visitor attractions manage their sales and optimise their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products. - We are a fast-growing SaaS startup looking for a driven and commercially sharp **Account Executive** to strengthen our presence in **Switzerland** and support growth across the broader **DACH region**. This role follows a unique **Hire-to-Convert model**: you will start by covering high-value Swiss and DACH accounts during a team member's maternity leave (June–October 2026), while already dedicating ~40% of your time to sales prospecting — before transitioning into a **dedicated Sales role** from November 2026 onward. - As our Swiss/DACH AE, you will own opportunities end-to-end — from first contact to signed contract — and play a central role in deepening Smeetz's position as the go-to AI-powered commerce platform for attractions in Switzerland and beyond. You will work closely with the Head of Sales, Marketing, Product, and Implementation to drive meaningful growth in one of our most strategic regions.** - **Key responsibilities**: - **Phase 1 — Dual Role (June–October 2026):** Serve as primary Account Manager (~60%) for high-value Swiss/DACH accounts during maternity cover — handling renewals, upsells, Business Reviews, and client satisfaction — while dedicating ~40% to prospecting, pipeline building, and network development. - **Phase 2 — Full Sales (November 2026+):** Transition to a dedicated Sales role for Switzerland and the broader DACH region, leveraging 4 months of client proximity and industry relationships to accelerate pipeline and close new business. - **Generate new business opportunities:** Identify, prospect, and qualify leads across Switzerland and DACH — leveraging inbound, outbound, and your AM-period network to build a strong pipeline from Phase 1 onward. - **Manage the full sales cycle:** Own the end-to-end acquisition process — from outbound outreach and discovery to demos, proposals, negotiation, and closing — before handing over to Implementation. - **Strengthen Swiss & DACH market presence:** Monitor market trends, competition, and customer needs in Switzerland and DACH to shape Smeetz's go-to-market strategy and expand into new segments. - **Develop the market through field presence:** Represent Smeetz at key trade shows, conferences, and associations across the Swiss and DACH attractions, leisure, and cultural industry to deepen relationships and generate opportunities. - **Travel to build relationships and close deals:** Visit prospects and customers across Switzerland and the DACH region, attend industry events and conferences, and join internal meet-ups with the commercial team. Use in-person time to deepen relationships and accelerate deals. - **Collaborate cross-functionally:** Share customer insights with Product and collaborate with Marketing to adapt materials for the Swiss and DACH market. - **Embrace AI and automation:** Actively use and contribute to Smeetz's AI-driven tools and workflows — we automate everything and expect you to embrace AI in your daily work.

- At Smeetz, we are dedicated to revolutionising the way visitor attractions manage their sales and optimise their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products. - We are a fast-growing SaaS startup looking for a driven and commercially sharp Account Executive to strengthen our presence in Switzerland and support growth across the broader DACH region. This role follows a unique Hire-to-Convert model: you will start by covering high-value Swiss and DACH accounts during a team member's maternity leave (June–October 2026), while already dedicating ~40% of your time to sales prospecting — before transitioning into a dedicated Sales role from November 2026 onward. - As our Swiss/DACH AE, you will own opportunities end-to-end — from first contact to signed contract — and play a central role in deepening Smeetz's position as the go-to AI-powered commerce platform for attractions in Switzerland and beyond. You will work closely with the Head of Sales, Marketing, Product, and Implementation to drive meaningful growth in one of our most strategic regions. - Key responsibilities: - Phase 1 — Dual Role (June–October 2026): Serve as primary Account Manager (~60%) for high-value Swiss/DACH accounts during maternity cover — handling renewals, upsells, Business Reviews, and client satisfaction — while dedicating ~40% to prospecting, pipeline building, and network development. - Phase 2 — Full Sales (November 2026+): Transition to a dedicated Sales role for Switzerland and the broader DACH region, leveraging 4 months of client proximity and industry relationships to accelerate pipeline and close new business. - Generate new business opportunities: Identify, prospect, and qualify leads across Switzerland and DACH — leveraging inbound, outbound, and your AM-period network to build a strong pipeline from Phase 1 onward. - Manage the full sales cycle: Own the end-to-end acquisition process — from outbound outreach and discovery to demos, proposals, negotiation, and closing — before handing over to Implementation. - Strengthen Swiss & DACH market presence: Monitor market trends, competition, and customer needs in Switzerland and DACH to shape Smeetz's go-to-market strategy and expand into new segments. - Develop the market through field presence: Represent Smeetz at key trade shows, conferences, and associations across the Swiss and DACH attractions, leisure, and cultural industry to deepen relationships and generate opportunities. - Travel to build relationships and close deals: Visit prospects and customers across Switzerland and the DACH region, attend industry events and conferences, and join internal meet-ups with the commercial team. Use in-person time to deepen relationships and accelerate deals. - Collaborate cross-functionally: Share customer insights with Product and collaborate with Marketing to adapt materials for the Swiss and DACH market. - Embrace AI and automation: Actively use and contribute to Smeetz's AI-driven tools and workflows — we automate everything and expect you to embrace AI in your daily work.

- At Smeetz, we are dedicated to revolutionising the way visitor attractions manage their sales and optimise their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products. - We are a fast-growing SaaS startup looking for a driven and commercially sharp Account Executive to strengthen our presence in Switzerland and support growth across the broader DACH region. This role follows a unique Hire-to-Convert model: you will start by covering high-value Swiss and DACH accounts during a team member's maternity leave (June–October 2026), while already dedicating ~40% of your time to sales prospecting — before transitioning into a dedicated Sales role from November 2026 onward. - As our Swiss/DACH AE, you will own opportunities end-to-end — from first contact to signed contract — and play a central role in deepening Smeetz's position as the go-to AI-powered commerce platform for attractions in Switzerland and beyond. You will work closely with the Head of Sales, Marketing, Product, and Implementation to drive meaningful growth in one of our most strategic regions. - Key responsibilities: - Phase 1 — Dual Role (June–October 2026): Serve as primary Account Manager (~60%) for high-value Swiss/DACH accounts during maternity cover — handling renewals, upsells, Business Reviews, and client satisfaction — while dedicating ~40% to prospecting, pipeline building, and network development. - Phase 2 — Full Sales (November 2026+): Transition to a dedicated Sales role for Switzerland and the broader DACH region, leveraging 4 months of client proximity and industry relationships to accelerate pipeline and close new business. - Generate new business opportunities: Identify, prospect, and qualify leads across Switzerland and DACH — leveraging inbound, outbound, and your AM-period network to build a strong pipeline from Phase 1 onward. - Manage the full sales cycle: Own the end-to-end acquisition process — from outbound outreach and discovery to demos, proposals, negotiation, and closing — before handing over to Implementation. - Strengthen Swiss & DACH market presence: Monitor market trends, competition, and customer needs in Switzerland and DACH to shape Smeetz's go-to-market strategy and expand into new segments. - Develop the market through field presence: Represent Smeetz at key trade shows, conferences, and associations across the Swiss and DACH attractions, leisure, and cultural industry to deepen relationships and generate opportunities. - Travel to build relationships and close deals: Visit prospects and customers across Switzerland and the DACH region, attend industry events and conferences, and join internal meet-ups with the commercial team. Use in-person time to deepen relationships and accelerate deals. - Collaborate cross-functionally: Share customer insights with Product and collaborate with Marketing to adapt materials for the Swiss and DACH market. - Embrace AI and automation: Actively use and contribute to Smeetz's AI-driven tools and workflows — we automate everything and expect you to embrace AI in your daily work.

• Assist with L2 technical support tasks, gaining a solid understanding of the product and its features. • Collaborate with the development team to help resolve more complex issues (L3) for users. • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. • Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests. • Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience. • Document special customer setups to help with bug resolution and contribute to ongoing product updates.

• Assist with L3 technical support tasks, gaining a solid understanding of the product and its features. • Collaborate with the development team to help resolve more complex issues (L3) for users. • Handle customer phone calls when needed, providing clear explanations, reassurance, and next steps. • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. • Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests. • Stay up to date with product changes to accurately answer customer questions and provide guidance. • Document knowledge gained to help with bug resolution and contribute to ongoing product updates.

- Assist with L3 technical support tasks, gaining a solid understanding of the product and its features. - Collaborate with the development team to help resolve more complex issues (L3) for users. - Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively. - Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software. - Work with account managers on account setup issues and solutions for specific customer needs, using your technical skills to support these requests. - Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience. - Document knowledge gained to help with bug resolution and contribute to ongoing product updates.