• Provide first-level incident support; • Respond to and handle requests from customers and internal teams; • Open PRBs (Problem Reports) for the responsible teams; • Execute planned changes to maintain system stability; • Monitor events to anticipate potential incidents in the environment; • Improve team documentation; • Provide support to service teams.

• Manage and maintain corporate IT infrastructure, including SaaS applications, cloud services, and internal systems. • Oversee user access, account provisioning, and identity management across platforms (Google Workspace, Okta, Azure AD, etc.). • Ensure network security, endpoint protection, and data encryption policies are in place. • Monitor and optimize hardware and software performance, troubleshooting issues as needed. • Implement and enforce IT security best practices, including multi-factor authentication (MFA) and role-based access control (RBAC). • Maintain and support company-wide SaaS tools (Slack, Zoom, Notion, Atlassian, etc.). • Assist in onboarding and offboarding employees by setting up and deactivating accounts. • Automate IT operations, workflows, and system monitoring to improve efficiency. • Maintain software licenses, compliance requirements, and IT documentation. • Provide technical support and training to employees, ensuring smooth system usage.

Role Description At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. Qualifications - Varied professional backgrounds and experiences. - Focus on outcomes and transferable experiences. Requirements - None specified. Benefits - Unlimited vacation for exempt employees. - Flexible working locations. - 401(k) plan with a company match. - Medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits. - Parental and caregiver leave. - Dependent, commuter, and FSA benefits. - Professional development programs like Toastmasters. - Mental wellness tools. Company Description Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law. If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com.

Role Description We are seeking a highly skilled and reliable Systems Administrator to join our remote team. The ideal candidate will be responsible for maintaining, supporting, and optimizing our IT infrastructure while ensuring system security, performance, and availability. This role requires a proactive professional with strong technical expertise and the ability to work independently in a remote environment. - Manage, monitor, and maintain servers, networks, and system infrastructure - Install, configure, and support hardware and software systems - Perform system upgrades, patches, and routine maintenance - Ensure system security through implementation of best practices, monitoring tools, and compliance standards - Troubleshoot and resolve system, network, and application issues in a timely manner - Maintain backup and disaster recovery processes - Monitor system performance and recommend improvements for scalability and efficiency - Collaborate with cross-functional teams to support IT operations and business needs - Document system configurations, processes, and procedures Qualifications - Must be currently residing in the United States - Valid U.S. work authorization (citizen, permanent resident, or authorized work permit holder) - Proven experience as a Systems Administrator or similar role - Strong knowledge of Windows and/or Linux server environments - Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) - Proficiency in networking concepts (DNS, DHCP, VPN, firewalls) - Familiarity with virtualization technologies (e.g., VMware, Hyper-V) - Strong troubleshooting and problem-solving skills - Excellent communication and documentation abilities Requirements - Relevant certifications (e.g., CompTIA Server+, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator) - Experience with automation tools and scripting (PowerShell, Bash, Python) - Knowledge of cybersecurity best practices Work Environment - Fully remote role with flexible scheduling options - Must be available to work within U.S. business hours - Occasional on-call or after-hours support may be required Benefits - Opportunity for long-term engagement or full-time conversion - Professional development and certification support