Role Description The Director of Operations & Consultant Care is responsible for overseeing the operational execution and consultant lifecycle within a fast-paced Healthcare IT staffing firm. This role ensures seamless coordination across recruiting, onboarding, compliance, and consultant engagement while maintaining a high-quality experience for both clients and consultants. Key Responsibilities - Oversee operational workflows across recruiting, onboarding, and consultant management - Manage offer letters, onboarding compliance, and start coordination - Serve as primary contact for consultants and manage ongoing relationships - Resolve consultant issues and ensure high satisfaction and retention - Collaborate with recruiting and sales teams for delivery success - Support recruiting efforts for high-priority roles as needed Qualifications - 5–10+ years in Healthcare IT staffing or consulting - Experience with EMR/Epic, ERP, or healthcare IT roles preferred - Strong operational, communication, and problem-solving skills

• Monitor and maintain the Broadband network • Open trouble tickets and work with repair of network equipment/facilities • Assist in outage response and review/assign work and trouble tickets • Oversee day-to-day Broadband Network Operations • Provide escalation support and act as point of contact in the Broadband NOC • Gather intel for root cause analysis on events and outages • Oversee training of new hires and scheduling of training • Maintain excellent acknowledgment and response time to alarms and customer calls • Provide quality documentation of network failures and maintenance activity • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations • Communicate with internal customers and others in a repair situation • Provide Tier I support in platforms supported • Work in a 24x7 environment

• Oversee core operational functions including finance, human resources, administration, compliance, and technology • Maintains databases, files, and document storage/retention as outlined by policies and procedures • Ensure compliance with federal, state, and local nonprofit regulations • Manage risk and ensure adherence to all contractual, insurance, and grant reporting requirements • Create and maintain operations processes documentation/manual • Support in the workflows related to organizational grantmaking • Oversee budgeting, financial planning, and reporting processes in partnership with the accountants and finance consultants • Supports the Executive Directors in the coordination of all board meetings

• Set up and optimize paid advertising campaigns • Manage day-to-day campaign performance • Create performance reports • Execute platform-specific optimizations • Monitor and adjust campaign budgets • Handle creative asset management • Analyze campaign data • Build and maintain dashboards • Conduct market research and competitor analysis • Generate performance insights and recommendations • Track and analyze KPIs across marketing channels • Develop automated reporting solutions