DNAnexus

Role Description This role centers on a Population Genomics Research Platform operated in partnership with one of the world's foremost population health biobanks, providing researchers worldwide with access to genotypic and phenotypic data from hundreds of thousands of participants. The platform supports research into human disease and biology at a scale few datasets can match. As Senior Product Manager, you will own the product direction for this platform: - Determine what gets built and set priorities. - Shape the researcher experience from data access through analytical workflows. - Scale the global network of researchers leveraging the biobank. This is an individual contributor role reporting directly to the Head of Product. The role requires substantive knowledge of how genomics research is conducted, not merely familiarity with the market. The platform serves a global community of accomplished scientists with exacting standards, and the product must meet them. This PM will have meaningful influence over a platform with direct implications for the advancement of human health. - Set the roadmap. - Talk to researchers. - Ship features. - Drive go-to-market. - Own compliance and security requirements. - Manage the partner relationship and Account Management. - Coordinate across time zones. Qualifications - 5+ years in product management, with meaningful time spent on technical platform products. - End-to-end delivery: A track record of shipping products from discovery through requirements, development, and launch. - Product acumen: Adept at translating complex, technical user requirements into collaborative discussions with engineering regarding system architecture, data models, and API design, while keeping the end-user at the center. - Regulated product experience: Experience building in environments governed by GDPR, HIPAA, ISO 27001, or equivalent frameworks. - Cross-functional influence: Drive alignment across engineering, security, domain experts, and commercial teams through clarity and credibility. - Business-fluent English: written and spoken is required. - Executive communication: Ability to turn ambiguous technical and commercial information into board-ready narratives. Requirements - Scientific background: A degree in Computational Biology, Bioinformatics, or a closely related discipline. - AI and LLM fluency: Working knowledge of current AI capabilities. - Experience building or growing a research community. - Familiarity with Trusted Research Environment frameworks or data safe haven design. - A technical background in Computer Science or Software Engineering alongside scientific training. Benefits - Remote work support within the Czech Republic. Company Description Founded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough.

• Product strategy: In partnership with the Head of Product, translate product vision for the omics platform into a credible multi-quarter roadmap for molecular data consumption and analytics. • Define researcher and developer experiences: define and iterate on how computational biologists, data engineers, and enterprise teams query, analyze, and extract insights from omics data at scale. • Lead interoperability requirements: specify the integration layer that connects the omics platform to enterprise analytical environments and other platforms in the omics ecosystem. • Define GUI experiences and consumption-layer APIs that serve diverse user types. • Define agent-ready platform requirements: specify what analytics APIs and data structures must look like to support agentic users. • Define benchmarking requirements: specify the researcher queries, analytical functions, and performance metrics that engineering and product design need to optimize for. • Lead customer and design partner programs: run structured discovery sessions with pharma and biotech partners. • Drive cross-functional execution: serve as the product manager for your engineering pod. Author high-quality Epics and User Stories.

Role Description We are looking for a detail-oriented Billing & Revenue Support Specialist to support day-to-day Order-to-Cash activities. This role focuses on order processing, billing, collections, and revenue-related tasks based on established processes and approved contract terms. The ideal candidate is organized, comfortable working in NetSuite, and thrives in a task-oriented, execution-focused environment. What You'll Do - Order & Billing Processing: - Enter and maintain sales orders in NetSuite based on approved contract terms including project set up. - Ensure orders are complete, accurate, and ready for billing. - Set up new customers in NetSuite. - Revenue & System Support: - Create revenue schedules and updates in NetSuite ARM based on predefined rules. - Support revenue-related transactions such as credits, rebills, and adjustments. - Invoicing & Usage Billing: - Prepare and issue customer invoices, including monthly usage-based billing. - Validate billing inputs and resolve basic billing discrepancies. - Assist billings & collections in resolving billing discrepancies, and respond to inquiries promptly. - Credit & Rebill Execution: - Process approved credit memos and rebills resulting from customer changes or corrections. - Month-End Support: - Assist with month-end close activities, including billing reviews and basic reconciliations. - Provide documentation and support for audits as needed. - Cross-Functional Coordination: - Partner with Sales, Deal Desk, and Accounts Receivable to resolve order or billing issues. - Escalate contract interpretation or policy questions as needed. Qualifications - 1–3 years of experience in billing, invoicing, order management, or revenue operations. - Experience working in NetSuite or a similar ERP/billing system preferred. - Familiarity with subscription or usage-based billing models is a plus. - Basic understanding of revenue processes (ASC 606 or IFRS-equivalent knowledge is helpful but not required). - Strong analytical and problem-solving skills with a keen attention to detail. - Excellent organizational and time-management skills, with the ability to prioritize and meet deadlines. - Effective communication skills to collaborate with customers, team members, and cross-functional departments. - Accountable in a remote work environment. Requirements - Big 4 public accounting experience and SaaS/technology industry experience strongly preferred. Benefits - DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.

• drive innovation projects delivered by IT Engineers • deliver the last mile of user experience via the IT Service Desk team • recruit, mentor, and retain a team that understands business needs • build strong partnerships with department leaders to deliver technology solutions • lead enterprise technology engineering team for innovation in infrastructure • seek to optimize application and infrastructure support • engage with business teams to assist in more effective technology use • lead technical programs within IT including governance and AI adoption

• Drive the maturity of our Detection & Response program and execute daily operations of the CyberSecurity Detection & Response function. • Leverage internal and partner resources to identify, address, and stay ahead of threats. • Collaborate with Security, Engineering, Technology, and Business teams to secure systems and customer data. • Identify and prioritize control gaps, process gaps, and training gaps; work with different teams to close them. • Monitor cybersecurity threats and integrate intelligence into our Detection & Response program. • Raise the maturity level of cybersecurity operational functions including response, intelligence, detection engineering, and offensive security domains. • Run training programs for embedded responders within business and technical teams. • Introduce automation to eliminate manual processes within the Detection & Response function. • Mentor incident response team members to continuously improve capabilities.

• Design, build, and maintain scalable clinical and molecular data systems • Develop cloud-native infrastructure for large-scale biomedical workloads • Ensure high reliability, performance, and quality of delivered systems • Collaborate with global engineering teams (including US-based counterparts) • Drive agile engineering best practices (testing, CI/CD, observability, delivery discipline)

• Design and develop distributed data models, storage schemas, and query engines optimized for genomic and multi-omic data at scale on the DNAnexus Platform. • Build scalable, production-grade framework components for the DNAnexus Platform to support genomic and multi-omic analytical workflows. • Share bioinformatics knowledge within the team of engineers for the purpose of building a product together within a team. • Stay current with the latest advancements in bioinformatics data management and analytics to drive platform innovation.

• Work with our internal and external team to update workflow rules, flows and process builder. • Partner with teams using Salesforce to manage integrations and connected apps. • Manage data quality, deduplication and governance. • Onboard reps to SFDC best practices. • Identify any workflow bottlenecks and fix them. • Manage non-standard deal approvals. • Enforce pricing and delegation policies. • Partner with sales on deal structures while holding company target as the goal post. • Own CPQ process and quote accuracy. • Work with Professional Services team, Finance, and Legal on contracts. • Must know how to build and maintain SFDC dashboards and reports. • Monthly/quarterly pipeline forecast & funnel related reporting. • Upkeep data integrity. • Ad hoc reportings for corporate scorecards.

• Architect and drive the end-to-end integrated marketing strategy for our Health Systems Solutions business • Manage marketing budget, prioritizing high-impact campaigns, messages, events, and investments that maximize ROI • Serve as a core advisor for Health Systems and Biobank markets, customers, and solutions to the SVP and cross-functional business leadership team • You will be the subject matter expert on Ideal Customer Persona (ICP) for the business • Own the creation of elite sales enablement materials and content that empower our global teams to effectively activate our solutions value across the customer lifecycle • Serve as the strategic bridge between Product, Sales, Business, Marketing and Communications and Customer Success

Company Description DNAnexus is the leading cloud-based SaaS company serving the global life science community. DNAnexus’ health informatics platform serves customers across a spectrum of industries — government, biopharmaceutical, clinical diagnostics, healthcare, and academic research in 33 countries with compliant protection of data, privacy, and intellectual property. The platform provides a secure and collaborative environment where genomics, multi-omics, and real world data can be combined with clinical data at scale, providing new insights that can lead to improved diagnostics, new targeted therapies and better patient care. Job Description Team Summary Our platform manages over 125 petabytes of data, processes 50 billion records, and handles 3 billion API calls monthly. With thousands of users depending on us, there is a clear imperative to leverage powerful frontier LLM models and execute on DNAnexus’ Agentic Platform. The platform enables agent-based systems to provide clinical and molecular data workflows in a highly scalable and regulated (PHI) environment. The goal is to enable more intelligent, automated, and reliable execution of complex scientific data processes in the cloud. Who We’re Looking For We are seeking a highly autonomous and product-minded Senior Software Engineer. This critical role requires robust technical skills in software development and data management and a willingness to learn about molecular data and bioinformatician workflows. - Product minded/agile mindset is required for the position - knowing that the optimal solution may evolve within six months due to the rapidly changing AI ecosystem. - Strong understanding of modern LLM techniques and AI harness principles combined with experience in deploying them within production environments - Backend generalist navigating technical ambiguity with a flexible, learning-oriented approach. Responsibilities - Design, build, and maintain scalable clinical and molecular data systems - Develop cloud-native infrastructure for large-scale biomedical workloads - Contribute to AI/agent-based systems for scientific and clinical workflows - Apply LLMs and AI primitives in production within regulated environments (PHI) - Ensure high reliability, performance, and quality of delivered systems - Collaborate with global engineering teams (including US-based counterparts) - Drive engineering best practices (testing, CI/CD, observability, delivery discipline) - Evaluate and select technologies in a rapidly evolving AI ecosystem Qualifications - 5+ years of software development experience. - Proficiency in core development tools: Python (occasionally TypeScript), Linux Shell, Bash, Git, Docker, and SQL. - Ability to assess and select the right technology for the Agentic platform, keeping pace with an ecosystem that changes every six months. - Nice to Have: Proven experience designing and/or implementing Agentic systems. - Proficiency in computing fundamentals, including cloud computing (e.g., AWS). - Experience in data modeling, with an understanding of database management systems. - Experience in executing the end-to-end software development lifecycle, including agile delivery, automated testing, CI/CD, and continuous process improvement. Additional Information Based in Mountain View, California, DNAnexus is experiencing rapid growth and is searching for the best talent to join our team. We recently completed a $200 million financing round to advance our growth globally to further serve leading healthcare and life science organizations. Key investors include Google Ventures, Perceptive Advisors, Northpond Ventures, TPG Biotech, and Foresite Capital. DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic. - Department: Engineering