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Brightspeed logo
Brightspeed

Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.

Lead Operations Technician

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 2022H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

42 days ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Lead Operations Technician

Brightspeed

• Monitor and maintain the Broadband network • Open trouble tickets and work with repair of network equipment/facilities • Assist in outage response and review/assign work and trouble tickets • Oversee day-to-day Broadband Network Operations • Provide escalation support and act as point of contact in the Broadband NOC • Gather intel for root cause analysis on events and outages • Oversee training of new hires and scheduling of training • Maintain excellent acknowledgment and response time to alarms and customer calls • Provide quality documentation of network failures and maintenance activity • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations • Communicate with internal customers and others in a repair situation • Provide Tier I support in platforms supported • Work in a 24x7 environment

Job Requirements

  • Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
  • Basic understanding of Ethernet router / switch and ATM network equipment is a plus
  • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
  • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
  • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
  • Prior experience leading a technical team
  • Industry certifications (Business Management or Technical Certification) (Bonus)
  • Awards for operational or customer service excellence (Bonus)
  • Experience working as a technical support specialist (Bonus)
  • Experience working in a Network Operations Center (Bonus)

Benefits

  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Comprehensive benefit program
  • Paid time off
  • Flexible work arrangements
  • Professional development

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