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Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.
Lead Operations Technician
Location
North Carolina
Posted
42 days ago
Salary
0
Seniority
Senior
Job Description
Lead Operations Technician
Brightspeed
• Monitor and maintain the Broadband network • Open trouble tickets and work with repair of network equipment/facilities • Assist in outage response and review/assign work and trouble tickets • Oversee day-to-day Broadband Network Operations • Provide escalation support and act as point of contact in the Broadband NOC • Gather intel for root cause analysis on events and outages • Oversee training of new hires and scheduling of training • Maintain excellent acknowledgment and response time to alarms and customer calls • Provide quality documentation of network failures and maintenance activity • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations • Communicate with internal customers and others in a repair situation • Provide Tier I support in platforms supported • Work in a 24x7 environment
Job Requirements
- Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
- Basic understanding of Ethernet router / switch and ATM network equipment is a plus
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
- Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
- Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
- Prior experience leading a technical team
- Industry certifications (Business Management or Technical Certification) (Bonus)
- Awards for operational or customer service excellence (Bonus)
- Experience working as a technical support specialist (Bonus)
- Experience working in a Network Operations Center (Bonus)
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Comprehensive benefit program
- Paid time off
- Flexible work arrangements
- Professional development
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