Role Description The position is responsible for direct verbal and written communications with Automatic Rollover/Direct Rollover/Non-Retirement Accountholders, Plan Sponsors, Record-Keepers, and Third-Party Administrators in the Individual Investor Services Savers Department. This role requires the candidate to handle high call volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal departments to resolve client requests or answer any inquiries related to their account activity and investments. Through verbal and written communications, the individual in this position develops, strengthens, and maintains a positive relationship with our clients and firm associates. - Handle a high volume of incoming and outgoing client phone calls. - Respond to email, voicemail, and chat inquiries from clients. - Understand and be able to articulate the account opening, distributions, and investment process to clients. - Assist clients in ensuring that all required forms are fully completed. - Handle troubleshooting inquiries in regards to Web and Online issues. - Provide educated answers with regards to IRA’s, and IRS Codes. - Maintain a professional approach to client service, consistent with protocol and service levels. - Other duties as assigned. If offered the position, equipment will be provided. Equipment that will be provided includes: - docking station (x1) - headset (x1) - keyboard (x1) - laptop (x1) - monitor (x2) - mouse (x1) This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. - Internet speed requirements: - Upload Speed: >20 Mbps - Download Speed: >100 Mbps - Must be able to hardwire ethernet cable to internet modem/router. Training Class/Start Date: 6/29/2026 (subject to change due to business needs) - Attendance is mandatory during the training period of this position. - Training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position. - Training is approximately 7 weeks in total length. - There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position. - Training Duration: - Tier 1 Training: 3 weeks - Tier 1 Call Lab: 2 weeks - Tier 2 Training: 1 week - Tier 2 Call Lab: 1 week - Training Schedule/Shift: 8 a.m. CT to 4:30 p.m. CT (subject to change due to business needs) - Regular Schedule/Shift: - Your regular hours are Monday through Friday, 11:30 a.m. – 8:00 p.m. CT. - You will have one weekday off (for example, Wednesday), with Mondays excluded. - You will also work Saturdays, 8:30 a.m. – 5:00 p.m. CT. - Hours may change if business needs require it, and you’ll be notified in advance. Qualifications - 2+ years of experience in customer service - 2+ years of call center experience - No degree required Requirements - Familiarity with health reimbursement accounts such as Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), and COBRA (H&B) preferred OR Familiarity with retirement accounts and IRS rules and regulations (R&W) preferred - Familiarity with Salesforce/Service Cloud preferred - Bilingual language skills preferred - Energetic client service focused who is both accountable and reliable - Ability to learn and retain information while using a digital workflow to navigate the interaction and tools - Ability to connect with accountholders on a human level and assist them as needed with patience and empathy - Ability to work in a fast-paced, high-volume environment, taking up to 50 calls per day - Possesses strong written, keyboarding, and verbal communication skills - Ability to apply relationship building skills to internal and external clients - Strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products - Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder. - Proactive approach to resolving issues. - Active Listening Skills - Detail-oriented, organized, and dependable - Possess a cheerful attitude and be able to perform well in a collaborative team environment - Ability to work overtime when needed - Prolonged periods of sitting at a desk and working on a computer

Role Description Estamos buscando Pesquisadores(as) CATI para atuar em um projeto com um cliente com mais de 40 anos de experiência no mercado de pesquisas. O trabalho consiste em realizar entrevistas telefônicas para pesquisas eleitorais, utilizando um discador automático (você só fala quando alguém atende). - Telemarketing ativo - Call center - Atendimento telefônico com alto volume de ligações 📌 Detalhes da oportunidade: - Modalidade: 100% remoto - Modelo: Freelancer / Projeto - Volume: +50 vagas - Início: imediato (conforme demanda) 💰 Remuneração: - R$85 por dia (jornada das 9h às 18h) - R$85 de bônus semanal (para quem trabalhar 5 dias consecutivos) 🚀 O que esperamos de você: - Boa comunicação verbal - Agilidade e foco durante as ligações - Comprometimento com o volume de entrevistas - Disponibilidade para atuar conforme a demanda do projeto ⚠️ Importante: - Para avançar no processo, não consideramos CVs enviados por este meio. - 👉 É obrigatório completar o formulário abaixo com atenção. - Apenas as candidaturas que preencherem o formulário corretamente seguirão no processo. Formulário de Candidatura

Role Description The Registered Nurse (RN) will conduct remote health screenings using a provided screening tool to determine participant eligibility for a health-related study. Qualified participants will be scheduled for onsite study sessions. This role does not involve diagnosis or medical treatment. Responsibilities - Conduct remote participant health assessments using a standardized screening protocol. - Determine participant eligibility based on predefined health criteria. - Schedule qualified participants for onsite study sessions. - Communicate participant eligibility and any special accommodations to the study team. - Maintain accurate documentation in compliance with HIPAA and study requirements. Qualifications - Active and unrestricted California Registered Nurse (RN) license. - At least 2 years of nursing experience, preferably in a clinical or research setting. Preferred Experience and Qualifications - Experience in cardiac care or exercise physiology is a plus. - Telehealth or remote screening experience. Payment Conditions - $57.50 per hour Work Location - California, United States (Remote) Engagement Model - Employment; fixed-term/temporary Start Date - May 11th, 2026 Project Duration - Around 4 months.

Role Description Metro Vein Centers is seeking a Patient Service Center Representative to join our growing team! This role functions as a remote extension of our in-clinic front desk team—answering inbound calls, responding to patient questions, rescheduling appointments, verifying insurance, and supporting patient inquiries with empathy and accuracy. You’ll be the friendly voice patients hear when they call us, ensuring they feel supported and informed at every step of their care journey. - Communicate with patients in an omni-channel fashion via phone, email, and text messaging - Answer and place inbound and outbound calls to support existing patients - Reschedule appointments, call back missed calls, and manage no-show/cancellation lists - Verify insurance and confirm appointment details - Respond to general patient inquiries and triage questions appropriately - Maintain high call quality scores and meet performance metrics - Collaborate with internal teams to support a seamless patient experience - Maintain documentation in our EMR and follow call center protocols Qualifications - Bilingual in English and Spanish (required) - Experience working in a medical office or healthcare call center preferred - Comfortable working with patients over the phone and navigating EMR systems - Organized, dependable, and calm under pressure - Able to manage competing priorities and stay focused in a fast-paced environment - Excellent communication and customer service skills - A team-first attitude with strong attention to detail Requirements - Schedule: - Monday: 1:30 PM - 10:00 PM - Tuesday: 1:00 PM - 9:30 PM - Wednesday: Off - Thursday: 1:00 PM - 9:20 PM - Friday: 12:00 PM - 8:00 PM - Saturday: Off - Sunday: 9:00 AM - 5:30 PM Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities Compensation $20 — $24 USD