Title: Registered Nurse, Lead Location: Nashville United States Job Category: Comprehensive Care Requisition Number: REMOT002790 Job Description: The Remote RN Lead is a working RN who completes standard Remote RN clinical duties while providing administrative and operational leadership support to the RN team. This role maintains a 50% clinical workload and 50% administrative/managerial responsibilities, with a focus on onboarding, timekeeping, PTO management, and daily team support. This position does not replace the Managers' role but supports team efficiency and consistency. Clinical Responsibilities (50%) - Performs all duties outlined in the Remote RN Job Description - Carries an assigned clinical workload with productivity expectations adjusted for lead responsibilities - Functions as a clinical resource for Remote RNs - Assists with complex or escalated patient cases as needed - Models documentation, communication, and workflow expectations Administrative / Lead Responsibilities (50%) Onboarding - Responsible for creating, updating, and delivering training on new workflow implementations to ensure team efficiency and compliance. - Coordinate and support onboarding for new Remote RNs - Ensure onboarding tasks, access, and required training are completed Timekeeping - Track attendance concerns and escalate to leadership as needed Daily Team Support - Serve as first point of contact for RN operational questions - Assist with daily staffing coordination and workload balancing - Reinforce workflows, documentation standards, and policies - Identify operational issues and communicate trends to leadership - Conduct weekly or monthly one-on-one check-ins with Remote RNs focused on support, communication, and workflow alignment; escalate trends or concerns to leadership as appropriate What You'll Do - Telephonic care management with patients and their families, including triaging incoming calls and addressing and escalating urgent patient issues, as well as making proactive outgoing calls as requested by Upperline's Providers. - Provide chronic care management and transitional care management outreach, assessment and intervention to assess, identify and close clinical and non-clinical gaps in patient care. - Appropriate triage and escalation of routine, urgent and emergent patient issues. - Clinical care coordination with other providers and specialists, including: - Upperline clinic, telephonic, and home-based visit coordination - PCP or specialist office visit appointment coordination - Initiating clinical service orders on behalf of the patient - Initiating health plan authorization for Home Health, DME, Home Infusion and other critical services. Verifying the timely delivery of these services. - Medication reconciliation and management to include the following, prescription updates and refill requests, identifying potential medication issues, answering patient questions on side effects and medication conflicts, and coordinating refills in coordination with Upperline Pharmacy team. - Assist Upperline providers in managing their calendars when needed to manage urgent and emergent visit needs in collaboration with Care Coordinators. - Various clinical and administrative tasks. - Potentially participation in weekly interdisciplinary team meetings and clinical huddles. - Other related duties as deemed necessary by Upperline Health Qualifications - Active, unrestricted compact RN license - Minimum of 3 years RN experience - Prior care management, case management, or remote RN experience preferred - Demonstrated organization, reliability, and accountability - Informal leadership, preceptor, or coordination experience preferred Role Clarification - This role is a lead position, not a disciplinary or performance management role - Employee coaching, corrective action, and evaluations remain with leadership - Clinical and administrative time expectations may flex based on team needs

Title: Contact Center Service Representative Location: North Charleston United States Job Description: Contact Center Service Representative/Phone Banker Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. - This position is predominately remote; however, you may be required to come onsite as needed. Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs. As a Contact Center Service Representative, a typical day might look like this: - Brainstorm with team members about ways to meet referral goals. - Talk with a customer about the payoff amount for their auto loan. - Assist a customer with unlocking their online account. - Order a new debit card for a customer. - Transfer funds from one account to another. - Meet with your Team Lead to review your current performance. This job might be for you if: - You enjoy assisting customers over the phone and you thrive in a fast-paced environment. Multitasking is your strength. - You connect well with others and you're comfortable talking to people. You are not bothered by offering financial products and services to customers. - You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends. - You are a pro at managing your time and staying on track. - You are awesome at consistently following policies and procedures. - You are cool under pressure. You don't get flustered or take it personally when you have to deal with an irate customer. - You volunteer for new challenges without being asked. The Perks: We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy: - A chance to build lasting relationships with not only your team, but our customers as well. - The opportunity to work from the comfort of your home- No Commute! - A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more. - Opportunities to make a difference by volunteering and getting involved in the community. - Opportunities to grow within a company that's dedicated to your development and promoting talent internally. To land this role*, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply online at www.scfederal.jobs. Bilingual in English and Spanish preferred, but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently. - Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required. TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday. The deadline to submit your application for this role is May 5th, 2026. NOTE: Relevant military experience is considered for veterans and transitioning service members. South Carolina Federal Credit Union is an Equal Employment Opportunity Employer. #TeamBlue23

Role Description - Допомагати клієнтам у буденних банківських справах, пояснювати складні речі простими словами - Знати і пропонувати клієнтам додаткові банківські продукти та послуги Qualifications - Вільно володієш українською мовою - Маєш навички роботи з комп’ютером - Маєш додаткові засоби живлення та стабільний інтернет під час відключення світла - Готовий допомагати клієнтам Райфу - Швидко навчаєшся та легко сприймаєш великий обсяг інформації - Легко знаходиш спільну мову з різними людьми - Вмієш ефективно працювати в команді - Можеш просто пояснювати складні речі Benefits - Конкурентна заробітна плата: гарантуємо стабільний дохід. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку. - Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей. - Комфортні умови праці: віддалений формат роботи з можливістю працювати з будь-якого куточка України, забезпечення сучасною технікою. - Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі. - Навчання та розвиток: повний супровід на старті (онбординг); тренерський центр для розвитку навичок; доступ до понад 130 навчальних онлайн-ресурсів; програма менторства; онлайн-бібліотека. - Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах. - Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями. - Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку.

Role Description Patients are at the center of our business strategies. The Non-Clinical Supervisor is responsible for: - The day-to-day operations of a team of associates in a call center. - Monitoring productivity and performance standards. - Planning and directing workflow and project assignments. - Overseeing call volume to ensure service standards are met. - Conducting hiring, training, and evaluation of staff. - Ensuring team’s adherence to corporate attendance and employment policies. - Working with the Call Center Manager to develop policies, procedures, and the business work plan for the team. - Recognizing and recommending operational improvements. - Supervising the daily activities of business support, technical support, or production team at entry level and/or at non-exempt levels using established policies and procedures. - Coordinating work with other supervisors. - Ensuring that daily tasks are completed on schedule following established procedures and schedules. Specific job duties include: - Managing a team of call center associates to promote a working team environment and ensure best practices are shared. - Developing employee’s skills, evaluating performance, and providing feedback. - Overseeing resolution of employee relations issues and performance standards. - Providing ongoing coaching to each Customer Service Associate (CSA) on their team concerning quality, reliability, accountability, and productivity. - Ensuring service levels and performance guarantees are met. - Working with Call Center Manager to implement strategic business work plan goals. - Tracking and periodically reporting progress to management. - Assisting in the development of Call Center programs and process improvements to enhance the level of internal and external customer service provided. - Serving as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution. - Backing up the platform team. - Taking overflow calls. - Handling special projects as assigned. - Ability to travel as needed. - Actively participating in in-person and virtual meetings/events (internal and external). Qualifications - BS/BA degree or 6 – 8 years of relevant business experience. - Up to 2 years of experience in a customer service setting; prefer one year experience at UBC call center; previous supervisory experience helpful. - General PC knowledge including MS Office, Internet, and email. - Excellent phone oral and written communication skills. - Demonstrated leadership skills including the ability to effectively develop and assist team members. - Experience training and coaching less experienced staff with the patience to explain details and processes repeatedly. - Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. - Knowledge of UBC call center systems and platforms, UBC products/services very helpful; PBM and/or Managed Care industry preferred. - Ability to adapt to a dynamic working environment and make independent decisions. - Demonstrated ability to handle challenging customers in a professional manner. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement. - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability. - Long term disability. - Life insurance. - Discount programs. Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.