Role Description Metro Vein Centers is seeking a Patient Service Center Representative to join our growing team! This role functions as a remote extension of our in-clinic front desk team—answering inbound calls, responding to patient questions, rescheduling appointments, verifying insurance, and supporting patient inquiries with empathy and accuracy. You’ll be the friendly voice patients hear when they call us, ensuring they feel supported and informed at every step of their care journey. - Communicate with patients in an omni-channel fashion via phone, email, and text messaging - Answer and place inbound and outbound calls to support existing patients - Reschedule appointments, call back missed calls, and manage no-show/cancellation lists - Verify insurance and confirm appointment details - Respond to general patient inquiries and triage questions appropriately - Maintain high call quality scores and meet performance metrics - Collaborate with internal teams to support a seamless patient experience - Maintain documentation in our EMR and follow call center protocols Qualifications - Bilingual in English and Spanish (required) - Experience working in a medical office or healthcare call center preferred - Comfortable working with patients over the phone and navigating EMR systems - Organized, dependable, and calm under pressure - Able to manage competing priorities and stay focused in a fast-paced environment - Excellent communication and customer service skills - A team-first attitude with strong attention to detail Requirements - Schedule: - Monday: 1:30 PM - 10:00 PM - Tuesday: 1:00 PM - 9:30 PM - Wednesday: Off - Thursday: 1:00 PM - 9:20 PM - Friday: 12:00 PM - 8:00 PM - Saturday: Off - Sunday: 9:00 AM - 5:30 PM Benefits - Medical, Dental, and Vision Insurance - 401(k) - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities Compensation $20 — $24 USD

Title: Registered Nurse, Lead Location: Nashville United States Job Category: Comprehensive Care Requisition Number: REMOT002790 Job Description: The Remote RN Lead is a working RN who completes standard Remote RN clinical duties while providing administrative and operational leadership support to the RN team. This role maintains a 50% clinical workload and 50% administrative/managerial responsibilities, with a focus on onboarding, timekeeping, PTO management, and daily team support. This position does not replace the Managers' role but supports team efficiency and consistency. Clinical Responsibilities (50%) - Performs all duties outlined in the Remote RN Job Description - Carries an assigned clinical workload with productivity expectations adjusted for lead responsibilities - Functions as a clinical resource for Remote RNs - Assists with complex or escalated patient cases as needed - Models documentation, communication, and workflow expectations Administrative / Lead Responsibilities (50%) Onboarding - Responsible for creating, updating, and delivering training on new workflow implementations to ensure team efficiency and compliance. - Coordinate and support onboarding for new Remote RNs - Ensure onboarding tasks, access, and required training are completed Timekeeping - Track attendance concerns and escalate to leadership as needed Daily Team Support - Serve as first point of contact for RN operational questions - Assist with daily staffing coordination and workload balancing - Reinforce workflows, documentation standards, and policies - Identify operational issues and communicate trends to leadership - Conduct weekly or monthly one-on-one check-ins with Remote RNs focused on support, communication, and workflow alignment; escalate trends or concerns to leadership as appropriate What You'll Do - Telephonic care management with patients and their families, including triaging incoming calls and addressing and escalating urgent patient issues, as well as making proactive outgoing calls as requested by Upperline's Providers. - Provide chronic care management and transitional care management outreach, assessment and intervention to assess, identify and close clinical and non-clinical gaps in patient care. - Appropriate triage and escalation of routine, urgent and emergent patient issues. - Clinical care coordination with other providers and specialists, including: - Upperline clinic, telephonic, and home-based visit coordination - PCP or specialist office visit appointment coordination - Initiating clinical service orders on behalf of the patient - Initiating health plan authorization for Home Health, DME, Home Infusion and other critical services. Verifying the timely delivery of these services. - Medication reconciliation and management to include the following, prescription updates and refill requests, identifying potential medication issues, answering patient questions on side effects and medication conflicts, and coordinating refills in coordination with Upperline Pharmacy team. - Assist Upperline providers in managing their calendars when needed to manage urgent and emergent visit needs in collaboration with Care Coordinators. - Various clinical and administrative tasks. - Potentially participation in weekly interdisciplinary team meetings and clinical huddles. - Other related duties as deemed necessary by Upperline Health Qualifications - Active, unrestricted compact RN license - Minimum of 3 years RN experience - Prior care management, case management, or remote RN experience preferred - Demonstrated organization, reliability, and accountability - Informal leadership, preceptor, or coordination experience preferred Role Clarification - This role is a lead position, not a disciplinary or performance management role - Employee coaching, corrective action, and evaluations remain with leadership - Clinical and administrative time expectations may flex based on team needs

Title: Contact Center Service Representative Location: North Charleston United States Job Description: Contact Center Service Representative/Phone Banker Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. - This position is predominately remote; however, you may be required to come onsite as needed. Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs. As a Contact Center Service Representative, a typical day might look like this: - Brainstorm with team members about ways to meet referral goals. - Talk with a customer about the payoff amount for their auto loan. - Assist a customer with unlocking their online account. - Order a new debit card for a customer. - Transfer funds from one account to another. - Meet with your Team Lead to review your current performance. This job might be for you if: - You enjoy assisting customers over the phone and you thrive in a fast-paced environment. Multitasking is your strength. - You connect well with others and you're comfortable talking to people. You are not bothered by offering financial products and services to customers. - You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends. - You are a pro at managing your time and staying on track. - You are awesome at consistently following policies and procedures. - You are cool under pressure. You don't get flustered or take it personally when you have to deal with an irate customer. - You volunteer for new challenges without being asked. The Perks: We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy: - A chance to build lasting relationships with not only your team, but our customers as well. - The opportunity to work from the comfort of your home- No Commute! - A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more. - Opportunities to make a difference by volunteering and getting involved in the community. - Opportunities to grow within a company that's dedicated to your development and promoting talent internally. To land this role*, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply online at www.scfederal.jobs. Bilingual in English and Spanish preferred, but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently. - Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required. TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday. The deadline to submit your application for this role is May 5th, 2026. NOTE: Relevant military experience is considered for veterans and transitioning service members. South Carolina Federal Credit Union is an Equal Employment Opportunity Employer. #TeamBlue23

Role Description - Допомагати клієнтам у буденних банківських справах, пояснювати складні речі простими словами - Знати і пропонувати клієнтам додаткові банківські продукти та послуги Qualifications - Вільно володієш українською мовою - Маєш навички роботи з комп’ютером - Маєш додаткові засоби живлення та стабільний інтернет під час відключення світла - Готовий допомагати клієнтам Райфу - Швидко навчаєшся та легко сприймаєш великий обсяг інформації - Легко знаходиш спільну мову з різними людьми - Вмієш ефективно працювати в команді - Можеш просто пояснювати складні речі Benefits - Конкурентна заробітна плата: гарантуємо стабільний дохід. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку. - Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей. - Комфортні умови праці: віддалений формат роботи з можливістю працювати з будь-якого куточка України, забезпечення сучасною технікою. - Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі. - Навчання та розвиток: повний супровід на старті (онбординг); тренерський центр для розвитку навичок; доступ до понад 130 навчальних онлайн-ресурсів; програма менторства; онлайн-бібліотека. - Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах. - Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями. - Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку.